Perdoo vs. ServiceTitan

Perdoo would be a great tool for companies that have been through a couple of OKR cycles and have developed a somewhat mature process. It then becomes a very helpful platform to streamline all steps, from design, review, up to post-mortem. It's also a great tool for companies who want to focus on the OKR process, but are not too interested in mixing it up with other frameworks, and other features, like performance reviews, etc. For us, this focus on the core of OKR is a big plus, as it drives simplicity and makes adoption easier.

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ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• OKR roadmap: I like how clearly this lays out the connections between the different levels of OKRs (team, company, long term etc)
• OKR Webinar: they have a great OKR 101 type webinar that we made all our leaders go through, even those who had worked with OKRs before, to ensure that we were all on the same page. Perdoo is very intentional and thoughtful about the terms they use.
• Initiatives: I really like that Perdoo goes down to the initial level, not just OKR. Initiatives are the projects/tasks that roll up under each KR to actually get to the result.
• slack updates: I like seeing the notifications come through when colleagues update something in Perdoo. fun to see progress!

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

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• The existing mobile apps are not very usable
• Sometimes new features are added while the old features have technical issues
• Speed of support could be better

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• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I've used Lattice and I liked their OKR UI a lot, it was simple and easy to use but (at least when I used it) lacked some of the functionality that we found in Perdoo. My team got a bit frustrated with Lattice Ally was robust and had a lot of good features, we just ended up going with Perdoo because they were comparable and we loved the OKR webinar.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

• Perdoo has helped us solidify our OKR process
• It helps ensure our goals are well structured and aligned
• It made the review much easier

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info