Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pipedrive
Score 8.0 out of 10
N/A
Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
$14.90
per month
Salesboom
Score 8.5 out of 10
N/A
Salesboom is a cloud-deployed customer relationship management (CRM) software with integrations into Microsoft Outlook and QuickBooks.N/A
Pricing
PipedriveSalesboom
Editions & Modules
Essential
$14.90
per month
Advanced
$27.90
per month
Professional
$49.90
per month
Power
$64.90
per month
Enterprise
$99
per month
No answers on this topic
Offerings
Pricing Offerings
PipedriveSalesboom
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
PipedriveSalesboom
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipedrive
6.3
59 Ratings
20% below category average
Salesboom
8.4
2 Ratings
9% above category average
Customer data management / contact management6.515 Ratings9.12 Ratings
Workflow management7.812 Ratings8.22 Ratings
Territory management6.68 Ratings7.92 Ratings
Opportunity management8.957 Ratings9.12 Ratings
Integration with email client (e.g., Outlook or Gmail)7.355 Ratings7.92 Ratings
Contract management3.09 Ratings7.31 Ratings
Quote & order management5.17 Ratings9.12 Ratings
Interaction tracking7.113 Ratings9.12 Ratings
Channel / partner relationship management4.39 Ratings7.62 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipedrive
2.9
7 Ratings
88% below category average
Salesboom
7.5
2 Ratings
0% above category average
Case management4.76 Ratings7.92 Ratings
Call center management1.15 Ratings7.31 Ratings
Help desk management3.16 Ratings7.32 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipedrive
8.5
40 Ratings
12% above category average
Salesboom
9.1
2 Ratings
19% above category average
Lead management8.340 Ratings9.12 Ratings
Email marketing8.74 Ratings9.12 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipedrive
7.1
58 Ratings
7% below category average
Salesboom
9.0
2 Ratings
17% above category average
Task management8.955 Ratings9.12 Ratings
Billing and invoicing management4.15 Ratings8.82 Ratings
Reporting8.254 Ratings9.12 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipedrive
5.1
60 Ratings
39% below category average
Salesboom
8.9
2 Ratings
16% above category average
Forecasting5.111 Ratings9.12 Ratings
Pipeline visualization8.660 Ratings8.82 Ratings
Customizable reports1.78 Ratings8.82 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipedrive
6.1
56 Ratings
22% below category average
Salesboom
8.6
2 Ratings
13% above category average
Custom fields7.256 Ratings9.12 Ratings
Custom objects7.746 Ratings8.82 Ratings
Scripting environment1.04 Ratings7.31 Ratings
API for custom integration8.539 Ratings9.11 Ratings
Security
Comparison of Security features of Product A and Product B
Pipedrive
7.3
54 Ratings
13% below category average
Salesboom
8.2
1 Ratings
1% below category average
Single sign-on capability6.112 Ratings7.31 Ratings
Role-based user permissions8.552 Ratings9.11 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipedrive
1.1
5 Ratings
147% below category average
Salesboom
8.0
2 Ratings
10% above category average
Social data1.15 Ratings8.22 Ratings
Social engagement1.15 Ratings7.92 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipedrive
3.6
7 Ratings
66% below category average
Salesboom
8.6
1 Ratings
18% above category average
Marketing automation3.67 Ratings9.11 Ratings
Compensation management3.54 Ratings8.21 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pipedrive
8.2
53 Ratings
9% above category average
Salesboom
7.3
2 Ratings
3% below category average
Mobile access8.253 Ratings7.32 Ratings
Best Alternatives
PipedriveSalesboom
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PipedriveSalesboom
Likelihood to Recommend
8.9
(63 ratings)
8.5
(2 ratings)
Likelihood to Renew
8.0
(3 ratings)
-
(0 ratings)
Usability
8.9
(16 ratings)
-
(0 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Support Rating
8.4
(15 ratings)
8.2
(1 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
PipedriveSalesboom
Likelihood to Recommend
Pipedrive Inc.
Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding: —Exceptional cost-effectiveness. —User-friendliness. —Usability. —Top-notch search filter. However, its speed could be increased because adding new actions requires numerous taps and swipes.
Read full review
Salesboom.com
Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Read full review
Pros
Pipedrive Inc.
  • Great visual visibility of the funnel plus easy to drag the deals across the stages
  • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
  • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
Read full review
Salesboom.com
  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Read full review
Cons
Pipedrive Inc.
  • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
  • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
  • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
Read full review
Salesboom.com
  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Read full review
Likelihood to Renew
Pipedrive Inc.
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
Read full review
Salesboom.com
No answers on this topic
Usability
Pipedrive Inc.
There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for!
Read full review
Salesboom.com
No answers on this topic
Support Rating
Pipedrive Inc.
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
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Salesboom.com
We have a dedicated account manager and support. Whenever we need help we get it.
Read full review
Implementation Rating
Pipedrive Inc.
Experiment is the only way to start
Read full review
Salesboom.com
No answers on this topic
Alternatives Considered
Pipedrive Inc.
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Read full review
Salesboom.com
Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
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Return on Investment
Pipedrive Inc.
  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Read full review
Salesboom.com
  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Read full review
ScreenShots

Pipedrive Screenshots

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