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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    Pipedrive
    Editions & Modules
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    Pipedrive
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    Pipedrive
    Considered Both Products
    Pipedrive Inc.
    Chose Pipedrive
    Salesforce is more complex, visually Pipedrive is easier to look at at a glance to see where your opportunities fall in the stages in your funnel; whereas Salesforce is not as visually appealing. Pipedrive is better for smaller businesses and more price effective than some of …
    Incentivized
    Chose Pipedrive
    Hubspot is more complex with more functionality, Pipedrive is easier and more straightforward to use.
    Incentivized
    Chose Pipedrive
    Much easier setup and use on basic level.
    Incentivized
    Chose Pipedrive
    The reporting tools with Pipedrive are immensely more advanced and customizable than Clio Grow. We are able to adjust and tweak the reports to make sense for our firm specifically whereas with Clio Grow, you were sort of stuck with the default reports. Pipedrive beats Clio Grow …
    Incentivized
    Chose Pipedrive
    Asana is much better for task management and to-do lists. Also, it has a great calendar feature.
    Incentivized
    Chose Pipedrive
    Overall compared to SFDC and other CRM tools Pipedrive stacks up very well when it comes to ease of use and usability. It needs a bit better more robust reporting compared to some of the other tools. But for the cost and value provides I'd rank Pipedrive very highly in …
    Incentivized
    Chose Pipedrive
    Pipedrive has a simpler interface and focuses on sales initiatives rather than digital marketing efforts which is something that our sales team needs. Pipedrive offers a good level of flexibility when it comes to customizations and they are always open to adding new features.
    Incentivized
    Chose Pipedrive
    Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with …
    Incentivized
    Chose Pipedrive
    We switched from Microsoft Dynamics to Pipedrive because Pipedrive was more cost effective and gave us more control over the custom fields we could make that applied directly to our company. It also was a much easier software to navigate and the sales team was using it a lot …
    Incentivized
    Chose Pipedrive
    Pipedrive's integrations are so much better. Pipedrive has a much better user interface, the email tracking functionality is very handy, Pipedrive has a better interface in displaying people's contact details and our notes on them, and most importantly, Pipedrive allows us to …
    Incentivized
    Chose Pipedrive
    It is easier to use and more specific. I think HubSpot has a lot and can be overwhelming or confusing at the start. It is cheaper, and the automation is easier to configure. I think it is a better option to start with Pipedrive software. Try it and check for yourself.
    Incentivized
    Chose Pipedrive
    Pipedrive is less complex and far more affordable. It is missing some of the marketing tools (email marketing, adspend tracking, etc.) But for a small team this tool is far superior. It cuts out the fluff and focuses on helping you manage a pipeline. And the cost is a million …
    Incentivized
    Chose Pipedrive
    Better integrations, dashboards, reporting, and tasks
    Incentivized
    Chose Pipedrive
    The difference between this CMR software and similar ones is that Pipedrive is much more complete in terms of features that can be exercised in different job roles such as consulting, human resources management and marketing.
    Incentivized
    Chose Pipedrive
    Pipeline Deals - prior to Pipedrive we tested Pipeline Deals. these two products are similar as in they are made for small/mid-sized businesses. We felt that Pipedrive was more intuitive and easier for our companies needs. The deal tracking was a real decision-maker for us. …
    Incentivized
    Chose Pipedrive
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back …
    Incentivized
    Chose Pipedrive
    Pipedrive is much more intuitive, fast, easy to understand and to keep tracking, BUT, it's not as customizable, as good for marketing automation, it doesn't use AI. Salesforce was the most customizable CRM I ever used, that was amazing, we could adapt to every business, but the …
    Incentivized
    Chose Pipedrive
    I have not used products similar to Pipedrive.
    Incentivized
    Chose Pipedrive
    Pipedrive stands ahead of SugarCRM in its ease of use, its simplicity and zero overhead information that is not needed in order to manage your leads. Pipedrive is our preferred tool since it has everything you would really need is a pretty simple, clean, and easy to use and …
    Incentivized
    Chose Pipedrive
    Pipedrive was being used by a sister company and recommended. Not sure how a one on one trial would go. I like Outlook for email and Pipedrive is weak when synching with Outlook
    Incentivized
    Chose Pipedrive
    Pipedrive is extremely lightweight, but extremely powerful as you get deeper into it. My 61 year old father will use it, when he won't even use email on desktop. Pipedrive is inexpensive and easy to adopt. It's also easy to adapt, adding custom fields, deal stages, and other …
    Incentivized
    Chose Pipedrive
    Pipedrive is extremely simple with the pipeline management, but more time-consuming than necessary for even simpler tasks like browsing through contacts or organizations, and especially making changes to those contacts or organizations. If they were able to make it so that you …
    Incentivized
    Chose Pipedrive
    Pipedrive is nowhere near as capable as Salesforce, but it's also much easier to manage. I think of Pipedrive as a simple version CRM that is good for managing inbound lead's interests in an organized way. When you have a larger sales structure with different components and …
    Incentivized
    Chose Pipedrive
    Pipedrive was the best option for our company because the price is right for a small company! Before Pipedrive, we were just tracking sales in excel spreadsheets, and Pipedrive I believe is the next best step if you want to graduate from spreadsheets, but not take your company …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    16 Answers
    Features
    Pipedrive
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipedrive
    Feature
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    Customer data management / contact management8.724 Ratings
    Workflow management7.821 Ratings
    Territory management6.514 Ratings
    Opportunity management8.365 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.864 Ratings
    Contract management8.317 Ratings
    Quote & order management7.314 Ratings
    Interaction tracking8.521 Ratings
    Channel / partner relationship management7.116 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipedrive
    Feature
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    Case management4.76 Ratings
    Call center management1.15 Ratings
    Help desk management3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipedrive
    Feature
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    Lead management7.549 Ratings
    Email marketing7.613 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipedrive
    Feature
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    Task management7.964 Ratings
    Billing and invoicing management4.15 Ratings
    Reporting8.263 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipedrive
    Feature
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    Forecasting7.719 Ratings
    Pipeline visualization8.268 Ratings
    Customizable reports7.516 Ratings
    Customization
    Comparison of Customization features of Pipedrive
    Feature
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    Custom fields8.664 Ratings
    Custom objects8.554 Ratings
    Scripting environment1.04 Ratings
    API for custom integration7.646 Ratings
    Security
    Comparison of Security features of Pipedrive
    Feature
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    Single sign-on capability6.112 Ratings
    Role-based user permissions7.360 Ratings
    Social CRM
    Comparison of Social CRM features of Pipedrive
    Feature
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    Social data1.15 Ratings
    Social engagement1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipedrive
    Feature
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    Marketing automation3.67 Ratings
    Compensation management3.54 Ratings
    Platform
    Comparison of Platform features of Pipedrive
    Feature
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    Mobile access8.261 Ratings
    Best Alternatives
    Pipedrive
    Small Businesses
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Pipedrive
    Likelihood to Recommend
    8.0
    (72 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    Usability
    9.0
    (25 ratings)
    Availability
    8.2
    (1 ratings)
    Support Rating
    8.5
    (15 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    User Testimonials
    Pipedrive
    Likelihood to Recommend
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Pros
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Cons
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Likelihood to Renew
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Usability
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Support Rating
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Implementation Rating
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Alternatives Considered
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Return on Investment
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    ScreenShots

    Pipedrive Screenshots

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