Pipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.
$22
per month
Power Apps
Score 8.1 out of 10
N/A
PowerApps is a low code / rapid application development product from Microsoft that allows users to quickly build apps.
Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
PowerApps is well suited for "quick-wins" and fast prototypes of business solutions. It also is beneficial for situations where business partners and developers work together - it allows the business folks to provide a "quick-and-dirty" prototype which is then fleshed-out by developers that are trained experts on the platform. The interactive and easy to understand representation of the solution allows business partners to "see" the solution and add, remove, or correct aspects of it themselves. It provides a common view and understanding of the actual solution across business units and tech teams. PowerApps, being a low-code\no-code platform is not well suited for business processes that require many complex computations or large amounts of custom code - such as solutions that are better architected as Web Site or "full-blown" desktop solutions. There are solutions that are just not easy or quick to accomplish in a low-code\no-code platform. Enterprise Architects should know the difference, however business partners often try to create a solution and only when stuck because it becomes too complex do they engage a tech team for assistance - at which point there are sunk-costs involved and hinderences to re-platforming the solution
Power Apps has formats that are pre-built that don't require any coding which makes it easier to achieve your vision. This does become a challenge if your App needs don't fit into that format.
We deal with a ton of data so the fact that you can connect to any data source in addition to their pre-stablished data connections makes the process a breeze.
The online learning resources and tutorials are helpful as well for those who are tech savvy.
PowerApps is a great solution and I have spent the last year familiarizing myself with the platform and building custom applications to complete a whole range of tasks such as asset management, custom invoice generation, and item restriction tracking. We as a company have barely begun to scratch the surface of what can be achieved with PowerApps.
Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
The community forums are extremely responsive to questions asked, there is a good body of online documentation and many community posts to draw from. Although the platform has changed, which means some of the posts are out of date and the solutions provided aren't relevant. Of relevance, I read over 400 articles plus documentation to get this first app built in SharePoint, move it to SQL and make it work exactly the way it should.
We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.
Much cheaper, much more customizable, and easier to use. There is not much of a learning curve and the licensing cost is much cheaper. PowerApps does one thing very well, whereas other platforms are mediocre. There is much more customization possible for your in-house workflows that you can build yourself vs using NetSuite engineers to build it for you.
Our processes are more organized and we are not missing any steps.
We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
We are able to keep track of customer billing changes easier.
It has given us a focal point for development. We now have the possibility of connecting to mobile and the default SharePoint online interface isn't always easy to manipulate. PowerApps has given us an opportunity to improve our user experience.
An improved user experience has given us a better shot at compliance. When users don't fight the environment, they don't gravitate towards workarounds or non-compliance.
As lists and libraries change, the platform scales pretty well.
Having users with the capability to create their own forms and tools has dialed back the app dev need (there is a balance though) and distributed power to the process architects and people who actually need the solutions in the first place—much more efficient model of service delivery: self-service.
