Pipeliner CRM vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pipeliner CRM
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides an easy to follow, visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid,…
$35
Per User per Month
Sugar Sell (SugarCRM)
Score 7.2 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$52
per month
Pricing
Pipeliner CRMSugar Sell (SugarCRM)
Editions & Modules
Business STARTER - Basic sales management, tracking and collaboration
$35.00
Per User per Month
Essentials - Basic sales management, tracking and collaboration
$35.00
Per user, per month
BUSINESS - Full CRM functionality, customization and unique productivity features
$65.00
Per User per Month
Professional - Full CRM functionality, customization and unique productivity features
$65.00
Per user, per month
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services
$85.00
Per User per month
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services
$85.00
Per user, per month
Sugar Professional
$52.00
Per User/Per Month (billed annually)
Sugar Sell
$80.00
Per User/Per Month (billed annually)
Sugar Enterprise
$85.00
Per User/Per Month (billed annually)
Offerings
Pricing Offerings
Pipeliner CRMSugar Sell (SugarCRM)
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Pipeliner CRMSugar Sell (SugarCRM)
Considered Both Products
Pipeliner CRM
Chose Pipeliner CRM
It is better than Pipedrive since its features are more advanced than Pipedrive. Pipeliner has a better mobile app and its features are great to use.
Sugar Sell (SugarCRM)

No answer on this topic

Top Pros
Top Cons
Features
Pipeliner CRMSugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipeliner CRM
8.9
18 Ratings
12% above category average
Sugar Sell (SugarCRM)
8.2
32 Ratings
4% above category average
Customer data management / contact management8.318 Ratings8.831 Ratings
Workflow management8.718 Ratings7.927 Ratings
Territory management8.816 Ratings8.625 Ratings
Opportunity management9.118 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)9.317 Ratings9.028 Ratings
Contract management8.616 Ratings8.725 Ratings
Quote & order management9.62 Ratings7.823 Ratings
Interaction tracking8.717 Ratings7.129 Ratings
Channel / partner relationship management9.014 Ratings7.924 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipeliner CRM
9.3
2 Ratings
18% above category average
Sugar Sell (SugarCRM)
8.2
23 Ratings
6% above category average
Case management9.11 Ratings8.823 Ratings
Call center management9.11 Ratings8.118 Ratings
Help desk management9.62 Ratings7.716 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipeliner CRM
8.5
19 Ratings
8% above category average
Sugar Sell (SugarCRM)
8.0
24 Ratings
2% above category average
Lead management8.819 Ratings8.621 Ratings
Email marketing8.22 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipeliner CRM
8.9
19 Ratings
14% above category average
Sugar Sell (SugarCRM)
8.9
27 Ratings
14% above category average
Task management8.619 Ratings8.825 Ratings
Billing and invoicing management9.11 Ratings9.117 Ratings
Reporting9.118 Ratings8.823 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipeliner CRM
8.5
19 Ratings
10% above category average
Sugar Sell (SugarCRM)
8.8
27 Ratings
13% above category average
Forecasting9.019 Ratings8.723 Ratings
Pipeline visualization8.619 Ratings8.724 Ratings
Customizable reports7.919 Ratings8.826 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipeliner CRM
8.4
19 Ratings
7% above category average
Sugar Sell (SugarCRM)
8.8
28 Ratings
12% above category average
Custom fields8.419 Ratings9.028 Ratings
Custom objects7.918 Ratings8.825 Ratings
Scripting environment9.11 Ratings8.718 Ratings
API for custom integration8.217 Ratings8.724 Ratings
Security
Comparison of Security features of Product A and Product B
Pipeliner CRM
8.4
18 Ratings
0% below category average
Sugar Sell (SugarCRM)
8.6
26 Ratings
2% above category average
Single sign-on capability8.517 Ratings9.220 Ratings
Role-based user permissions8.418 Ratings8.025 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipeliner CRM
8.2
17 Ratings
10% above category average
Sugar Sell (SugarCRM)
8.3
18 Ratings
11% above category average
Social data8.017 Ratings8.318 Ratings
Social engagement8.417 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipeliner CRM
8.4
17 Ratings
13% above category average
Sugar Sell (SugarCRM)
8.1
18 Ratings
9% above category average
Marketing automation7.817 Ratings8.718 Ratings
Compensation management9.11 Ratings7.512 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pipeliner CRM
8.4
17 Ratings
10% above category average
Sugar Sell (SugarCRM)
8.1
19 Ratings
7% above category average
Mobile access8.417 Ratings8.119 Ratings
Best Alternatives
Pipeliner CRMSugar Sell (SugarCRM)
Small Businesses
vCita
vCita
Score 9.7 out of 10
vCita
vCita
Score 9.7 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pipeliner CRMSugar Sell (SugarCRM)
Likelihood to Recommend
9.0
(20 ratings)
7.4
(58 ratings)
Likelihood to Renew
9.1
(1 ratings)
8.2
(26 ratings)
Usability
9.4
(10 ratings)
8.2
(9 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
8.8
(10 ratings)
9.1
(17 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(9 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Pipeliner CRMSugar Sell (SugarCRM)
Likelihood to Recommend
Pipelinersales
Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Read full review
Pros
Pipelinersales
  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Pipelinersales
  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
Pipelinersales
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Read full review
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Usability
Pipelinersales
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
Read full review
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Reliability and Availability
Pipelinersales
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
Pipelinersales
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Pipelinersales
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
Read full review
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
In-Person Training
Pipelinersales
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Online Training
Pipelinersales
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Pipelinersales
No answers on this topic
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Alternatives Considered
Pipelinersales
The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
Read full review
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Scalability
Pipelinersales
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Return on Investment
Pipelinersales
  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots

Pipeliner CRM Screenshots

Screenshot of Pipeliner CRM — It’s All About Sales! We are a sales enablement tool. We focus on pipeline management, sales process & analytics.Screenshot of EASY TO USE WITH CURRENT EMAIL SYSTEM, MS Outlook, gmailScreenshot of INSTANTLY, DYNAMICALLY, VISUALLY: review your pipeline, forecast sales, manage revenue risk, collaborate with your sales teamScreenshot of OPTIMIZE HOW YOUR SALESPEOPLE SELL, uniform and predictable, right target buyer(s), focusing on the right leadsScreenshot of ACCESS TO REAL-TIME DATA: analyse win/loss rates, review sales person/team/territory performance, set key sales metrics & goals, leading & lagging indicatorsScreenshot of EASY-TO-USE, EASY-TO-LEARN VISUAL SALES TOOL: intelligently cuts through the noise, focuses on high value activities, everything in one place (no need for multiple tools)