Likelihood to Recommend Pleo is ideal for SMBs looking to streamline their expense management processes. It offers a cost-effective solution for controlling and tracking expenses without the complexity of larger enterprise systems.Startups often have limited resources and need efficient expense tracking. Pleo's user-friendly interface and real-time expense data can help startups maintain control over their spending. for businesses that provide company cards to employees. It allows for easy card issuance, spending control, and real-time tracking of card transactions.
Read full review QuickBooks Online is well suited for businesses looking for a cloud-based accounting software package allowing staff to work remotely or in a hybrid setting. QuickBooks Online is great for companies that want an efficient accounting software package that lends well to basic financial reporting (income statement and balance sheet). We enjoy working in QuickBooks Online.
Read full review Pros Expense Tracking and Management Compliance and Policy Adjerence Cost Control with streamlined reimbursements Read full review It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us. It enables me to do [an] organizational budget as well as a budget for each specific program It enables the accountant and the auditor access at any time for transparency Read full review Cons integration options reporting and analytics mobile app usability expense rule automation multi-currency support receipt management expense policy customization Read full review Purchase Orders cannot be linked to multiple bill payments which makes tracking purchase orders in QuickBooks Online obsolete. Without the function we have to track this within a different more manual spreadsheet. Would be helpful if you could "split" bank transactions directly from the "review" downloads from the bank. Currently, to split transactions to multiple accounts we need to first categorize, then review after assigning to 1 account. Read full review Likelihood to Renew It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
Read full review Usability While QuickBooks Online is generally easy to navigate, there are some features and functions that often require a Google search in order to find out where they are actually hidden. Additionally, there are some simple customization features that are surprisingly not available for an otherwise advanced program (e.g. only having a pool of 4 fonts to choose from, only having 4 very limited templates for invoicing, not color selection, etc). While I would say that about 75% of users shouldn't have a problem finding their way around with basic functions, there is a learning curve if you want to be able to dive into some of the more useful features, almost to the point that you need to have a dedicated account manager in order to use QuickBooks Online most effectively.
Zach Yokum COO (Chief Operating Officer) / Creative Director
Read full review Reliability and Availability We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Read full review Performance There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Read full review Support Rating In my experience, most representatives keep me on the phone for hours, literally, for a single issue and then usually cannot resolve it satisfactorily. I have 10 open cases that need resolution and, in my experience, there has been NO follow-up communication on any of them.
Read full review Implementation Rating The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Read full review Alternatives Considered 1.its user-friendliness and ease of use, making it suitable for our company 2.cost-effective with a straightforward pricing model and lower initial setup costs. 3.simplifies company card management and provides real-time expense tracking
Read full review Quick and easy to set up. QuickBooks Online has a full suite of bookkeeping tools and pricing is affordable. QBO is best suited for Small Businesses and it's cloud-based, which is also well suited for the owners who work remotely. It is flexible and integrates well with Third-Party Payments. Bank reconciliation is a breeze.
Read full review Scalability As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Read full review Return on Investment improving efficiency providing valuable financial insight Improved Compliance: Visibility and Reporting Read full review It has created a lot of cost and in-efficiency whenever we need to talk to support. I spent a lot of time setting up their automatic reminders for past due invoices and it worked for a couple of months and then it stopped. It's currently being worked on by their tech team but it has been months and it is still not working. It would have saved me a lot of time. Their multi-currency saves time in sending invoices abroad but it's limiting when a customer wants an invoice in USD instead of a foreign currency so I have to set up different customer accounts for different currencies. Read full review ScreenShots