Caution - check with other users in your industry

We are a residential remodeling company in the suburbs of St. Louis, MO. We converted to QuickBooks Online (QBO) from QuickBooks Desktop (QBD) at the beginning of September 2023 to prepare for integration with a new Project Management software we are beginning to use. I was skeptical about moving to c6 because it is limited in its ability to effectively manage job costing. Unfortunately, it has only proven me right by not being able to provide the reporting I need and was able to get from QBD. My major complaint though is with the Payroll Elite subscription. An electronic data migration was possible for everything EXCEPT payroll data. Using Elite meant that a team from Intuit had to manually enter our year-to-date data into QBO so the W-2s would be correct at the end of the year, and tax filings would be accurate. I was instructed to create a portable file from QBD to send to the Elite team and give them almost two weeks to get it all entered. In my experience, I have had nothing but problems ever since! A payroll type we have never used before was created called "Non-Taxable Per Diem" where entries were made on 9 out of 13 active employees. I currently have ten (10) active cases/investigations open without, in my opinion, any clear answers from Intuit. I would not recommend this product. In my opinion, their call centers employ representatives with almost no experience in accounting or bookkeeping to support an accounting product! Very disappointed!

I would try harder to stay with QuickBooks Desktop.

Yes, because I expected to need it.

In my experience, I have had two people out of 23 who actually were able to solve my problem.