Feedback on QuickBooks Online
September 16, 2025

Feedback on QuickBooks Online

George Bounacos | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

Our accounting needs are very simple. A small payroll, some invoicing, not many outside accounts. We always thought that QBO was overkill for our needs, but it was compatible with everything else, including two different accountants so we overpaid for a long time.

Most businesses our size would undoubtedly be the same way. We process most items automatically although what we don't do automatically is very, very manual.

Pros

  • Uptime and data retention
  • Lots of features
  • Standardized reports are very thorough

Cons

  • The upsells have gotten worse over time and are on every screen in the most awkward positions. I don't need a constant reminder to upgrade, especially on a very old account that's paid thousands over the years.
  • The interface has never been especially intuitive, but I was an old Quicken user and it was somewhat familiar. Over time, it's gotten worse, and in the last 2 years, the program seems to move things more often than I would expect.
  • The software constantly adds features that I don't want and want to turn off, but the interface is so difficult to use that I find myself skipping it. Imagine seeing a message that the system recognized invoices that hadn't been paid so it prepared reminder notices for you that can be sent at the click of a button. Who thinks using canned reminders that you've never seen is a good thing?
  • A lot of functionality seems to derive from connecting your bank accounts to QBO. I don't want Intuit to have an always-on connection to any bank accounts, even checking.
  • I think the help function is cumbersome and hard to use. When I go to refresh myself on a function, say quarterly, I feel like I have to cast about just looking for it.
  • The account reconciliation works, but in this place that could benefit from messaging, there are no easy helping functions flagging things like amounts that fit the discrepancy.
  • Even styling invoices and documents is more cumbersome than it should be.
Beyond being overkill for a small org's needs, QBO is constantly stealing screen real estate and attention by hammering users for account upgrades, connecting to one of their approved consultants or buying add-ons.

The idea of using a simple configurable bookeeping and light accounting interface is completely missing. At the very least, we should be able to hide functions like inventory that we will never use.

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

No

I'll bet this program is great for people who spend their whole day doing at least some measure of bookkeeping or accounting. I know one small company that has moved completely to the Intuit ecosystem--QBO, TurboTax, MailChimp, and some add-ons, and they love it.

For the average small business, QBO has gone from being difficult to use to expensive and difficult to use.

QuickBooks Online Feature Ratings

7.5
Accounts payable
7
Accounts receivable
7
Cash management
6
Bank reconciliation
8
Expense management
7
Fixed asset management
6
Primary and Secondary Ledgers
9
Intercompany Accounting
Not Rated
Journals and Reconciliations
9
Enterprise Accounting
8
Configurable Accounting
8
Centralized Rules Framework
8
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.3
Dashboards
9
Standard reports
10
Custom reports
6
5.0
Plug-ins
5
8.0
Role-based user permissions
8
Single sign-on capability
8

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