Premier Contact Point vs. Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Premier Contact Point
Score 8.9 out of 10
N/A
Premier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
Zoho CRM
Score 8.3 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
Premier Contact PointZoho CRM
Editions & Modules
No answers on this topic
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
Premier Contact PointZoho CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequired$14 /user/month
Additional Details
More Pricing Information
Community Pulse
Premier Contact PointZoho CRM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Premier Contact PointZoho CRM
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Premier Contact Point
8.6
5 Ratings
3% above category average
Zoho CRM
-
Ratings
Agent dashboard8.15 Ratings00 Ratings
Validate callers8.44 Ratings00 Ratings
Outbound response8.84 Ratings00 Ratings
Call forwarding8.44 Ratings00 Ratings
Click-to-call (CTC)8.93 Ratings00 Ratings
Warm transfer8.65 Ratings00 Ratings
Predictive dialing9.01 Ratings00 Ratings
Interactive voice response8.35 Ratings00 Ratings
REST APIs7.31 Ratings00 Ratings
Call scripts8.54 Ratings00 Ratings
Call tracking8.74 Ratings00 Ratings
Multichannel integration8.22 Ratings00 Ratings
CRM software integration10.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Premier Contact Point
8.4
5 Ratings
2% above category average
Zoho CRM
-
Ratings
Inbound call routing8.84 Ratings00 Ratings
Omnichannel inbound routing8.83 Ratings00 Ratings
Recording8.75 Ratings00 Ratings
Quality management8.23 Ratings00 Ratings
Call analytics8.63 Ratings00 Ratings
Historical reporting6.75 Ratings00 Ratings
Live reporting8.34 Ratings00 Ratings
Customer surveys8.22 Ratings00 Ratings
Customer interaction analytics9.01 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
7.8
276 Ratings
2% above category average
Customer data management / contact management00 Ratings8.4268 Ratings
Workflow management00 Ratings8.0255 Ratings
Territory management00 Ratings7.5188 Ratings
Opportunity management00 Ratings8.3242 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.5241 Ratings
Contract management00 Ratings7.7193 Ratings
Quote & order management00 Ratings7.8192 Ratings
Interaction tracking00 Ratings8.0239 Ratings
Channel / partner relationship management00 Ratings7.4184 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
7.3
212 Ratings
3% below category average
Case management00 Ratings7.5205 Ratings
Call center management00 Ratings7.0165 Ratings
Help desk management00 Ratings7.4182 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
8.0
255 Ratings
6% above category average
Lead management00 Ratings8.2250 Ratings
Email marketing00 Ratings7.8212 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
8.0
253 Ratings
5% above category average
Task management00 Ratings8.2238 Ratings
Billing and invoicing management00 Ratings7.8173 Ratings
Reporting00 Ratings8.0232 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
7.9
248 Ratings
4% above category average
Forecasting00 Ratings7.8208 Ratings
Pipeline visualization00 Ratings7.9226 Ratings
Customizable reports00 Ratings8.2239 Ratings
Customization
Comparison of Customization features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
7.9
267 Ratings
4% above category average
Custom fields00 Ratings8.5265 Ratings
Custom objects00 Ratings7.9212 Ratings
Scripting environment00 Ratings7.3172 Ratings
API for custom integration00 Ratings7.7195 Ratings
Security
Comparison of Security features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
8.4
255 Ratings
1% above category average
Single sign-on capability00 Ratings8.4222 Ratings
Role-based user permissions00 Ratings8.4250 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
8.1
160 Ratings
11% above category average
Social data00 Ratings8.0159 Ratings
Social engagement00 Ratings8.1151 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
7.8
202 Ratings
9% above category average
Marketing automation00 Ratings8.0199 Ratings
Compensation management00 Ratings7.6132 Ratings
Platform
Comparison of Platform features of Product A and Product B
Premier Contact Point
-
Ratings
Zoho CRM
7.9
221 Ratings
5% above category average
Mobile access00 Ratings7.9221 Ratings
Best Alternatives
Premier Contact PointZoho CRM
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Premier Contact PointZoho CRM
Likelihood to Recommend
8.9
(5 ratings)
8.3
(300 ratings)
Likelihood to Renew
-
(0 ratings)
7.1
(38 ratings)
Usability
-
(0 ratings)
8.6
(170 ratings)
Availability
-
(0 ratings)
9.2
(5 ratings)
Performance
-
(0 ratings)
8.1
(6 ratings)
Support Rating
-
(0 ratings)
6.2
(67 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
6.4
(7 ratings)
Implementation Rating
-
(0 ratings)
5.7
(14 ratings)
Configurability
-
(0 ratings)
8.0
(112 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.5
(21 ratings)
Ease of integration
-
(0 ratings)
7.1
(5 ratings)
Product Scalability
-
(0 ratings)
7.7
(4 ratings)
Professional Services
-
(0 ratings)
8.3
(7 ratings)
Vendor post-sale
-
(0 ratings)
8.6
(12 ratings)
Vendor pre-sale
-
(0 ratings)
8.7
(12 ratings)
User Testimonials
Premier Contact PointZoho CRM
Likelihood to Recommend
Premier Contact Point
Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.
Read full review
Zoho
For customizing a CRM without needing specialist support, Zoho CRM is great. The admin UI is pretty intuitive and easy to use. Zoho CRM also works great for tracking contact records and relationships to other records. For instance, we run 10+ different programs, and we need to track every contact's relationship to any and all of our programs. Besides the program relationship, we also track organization/employer relationships, host site relationships for interns, team relationships for several of our programs, and we are starting to track grant disbursement as well. Zoho CRM's "joiner modules" handle all of these different connection points fairly well, though the data import process can be a pain.
Read full review
Pros
Premier Contact Point
  • Customer Support
  • Responsiveness to requests
  • Openness to ideas/suggestions/features
Read full review
Zoho
  • Zoho CRM has so much space to capture lots of information.
  • Zoho CRM can be customized for your organization's needs.
  • Zoho CRM is great for running reports to help make business decisions.
  • We love all the different dashboards we can create.
Read full review
Cons
Premier Contact Point
  • A detailed documentation around the standard reporting options ie what details you can find in each report.
Read full review
Zoho
  • our team found it very challenging to integrate directly to our wordpress site
  • while there may be a way to integrate to the SMS system, we have not discovered how a sales rep would be able to get an sms when customers leave their contact info (not through the app)
  • we have one team member who still works with outlook calendar. it was easy to integrate with google calendar, but a second calendar, depending upon the user
Read full review
Likelihood to Renew
Premier Contact Point
No answers on this topic
Zoho
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
Read full review
Usability
Premier Contact Point
No answers on this topic
Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
Read full review
Reliability and Availability
Premier Contact Point
No answers on this topic
Zoho
I've not yet experienced any unscheduled downtime with Zoho CRM. Furthermore, planned maintenance is really well communicated in ZOHO CRM, and a 'banner ad' is prominently positioned on the ZOHO CRM system notifying of times/dates when maintenance is scheduled and the system may be down for a period.
Read full review
Performance
Premier Contact Point
No answers on this topic
Zoho
Using zoho by itself has never been a problem. However one has to check for its compatibility/sync with other software. For example, it does not have a clear and full sync with getresponse since a long long time
Read full review
Support Rating
Premier Contact Point
No answers on this topic
Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Read full review
In-Person Training
Premier Contact Point
No answers on this topic
Zoho
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Read full review
Online Training
Premier Contact Point
No answers on this topic
Zoho
The online training consisted of watching youtube videos and pre-recorded webinars. They helped us learn what we needed, but there's still a need to learn more and where to access that information.
Read full review
Implementation Rating
Premier Contact Point
No answers on this topic
Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
Read full review
Alternatives Considered
Premier Contact Point
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
Read full review
Zoho
Zoho is the only product we have used. Our company is fairly new and before purchasing Zoho a few years ago, client files were only saved and looked at through our company server. Because of how great Zoho has been, we have never considered looking for another product because there really is no need
Read full review
Contract Terms and Pricing Model
Premier Contact Point
No answers on this topic
Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Read full review
Scalability
Premier Contact Point
No answers on this topic
Zoho
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
Read full review
Professional Services
Premier Contact Point
No answers on this topic
Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Read full review
Return on Investment
Premier Contact Point
  • Has helped us improve our responsiveness in terms of reduced wait times
  • Has helped route callers to appropriate departments based on IVR selections
  • Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor
Read full review
Zoho
  • ROI is good, providing your entire team is involved with the program and uses it
  • During busy season, Zoho keeps the flow going with reminders for quote follow-ups
  • Our company saw an estimated 20% gain in closing sales that went through Zoho as compared to quotes not answered through Zoho
Read full review
ScreenShots

Premier Contact Point Screenshots

Screenshot of Premier Contact Point Message Apps smartphones capabilitiesScreenshot of Premier Contact Point Real-Time DashboardScreenshot of Premier Contact Point Salesforce integration

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.