Printfection vs. Reachdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Printfection
Score 9.1 out of 10
N/A
Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and distribution. The vendor states their customers use the platform to drive more leads, reward customers, and engage employees.N/A
Reachdesk
Score 6.6 out of 10
N/A
Reachdesk in London provides a direct mail marketing solution.N/A
Pricing
PrintfectionReachdesk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PrintfectionReachdesk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PrintfectionReachdesk
Considered Both Products
Printfection
Chose Printfection
Printfection was within our price range in comparison to the others, plus they have a centralized warehouse that allows for global shipping.
Chose Printfection
Pricing model was more flexible. They solved for our immediate need of custom branded swag and ability to ship internationally.
Chose Printfection
There were a couple of reasons we selected Printfection: price and contract/level of commitment (we are on a month-to-month plan). To be honest, there are products that integrate better with Salesforce and have more capabilities but we were looking for something that didn't …
Reachdesk

No answer on this topic

Top Pros
Top Cons
Best Alternatives
PrintfectionReachdesk
Small Businesses

No answers on this topic

Iterable
Iterable
Score 8.5 out of 10
Medium-sized Companies
Sendoso
Sendoso
Score 8.1 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
Enterprises
Sendoso
Sendoso
Score 8.1 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PrintfectionReachdesk
Likelihood to Recommend
8.9
(81 ratings)
6.1
(5 ratings)
Likelihood to Renew
8.4
(3 ratings)
-
(0 ratings)
Usability
7.5
(4 ratings)
9.0
(1 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
8.6
(2 ratings)
-
(0 ratings)
Support Rating
9.5
(81 ratings)
10.0
(1 ratings)
In-Person Training
8.2
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
8.4
(3 ratings)
-
(0 ratings)
Configurability
8.6
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.6
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
8.6
(2 ratings)
-
(0 ratings)
Professional Services
6.3
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.6
(2 ratings)
-
(0 ratings)
User Testimonials
PrintfectionReachdesk
Likelihood to Recommend
Printfection
It is well suited for a one-stop shop that gets everything done in one place (sizing, order, warehousing, shipping, drop-shipping, ability to do one-off orders, support in the process). It is less appropriate if you need something very specific and what they have doesn't work for you or if you like to be very involved in the complete process. It is also less appropriate if price is a major factor.
Read full review
Reachdesk
It is well suited for employees that are sending products, samples, gift cards, or swag to customers, prospects, or partners constantly. It helps speed up and streamline that process a considerable amount. This helps with brand recognition, onboarding new partners, and keeping customers happy! This has helped my company increase sales activity and increase business as well.
Read full review
Pros
Printfection
  • The swag catalogue has lots of items to choose from and they try to source anything else you need
  • Takes care of the logistical challenges of getting swag to offices, events and to customers
  • Their customer team are really hands on and helpful
Read full review
Reachdesk
  • Help us standout.
  • Leave a lasting impression.
  • Build relationships with customers.
Read full review
Cons
Printfection
  • Their Giveaway feature was made some improvements but I would like to see it be more flexible
  • Being able to get more samples of products and printing prior to ordering
  • Swag photography/ items in stock in our closet- we had to provide photos of these items
  • Better updates on swag items that are low in stock
Read full review
Reachdesk
  • Clunky campaign in my experience
  • Unintuitive interface, in my opinion
  • Bad warehousing in my experience
Read full review
Likelihood to Renew
Printfection
We are currently extremely satisfied with printfection. The quality of swag is very good, but the customer service ranks high above any other swag company. I have been working closely with my Printfection manager (Tyler Rowland) and he has been more than helpful from the start.
Read full review
Reachdesk
No answers on this topic
Usability
Printfection
The product is really easy to use and manage. We love using Printfection. It's easy to order, ship and manage everything. I did remove one rating point because their set up for "giveaways" is a little cumbersome and I wish their platform notified you when products in your giveaways are running low.
Read full review
Reachdesk
No answers on this topic
Reliability and Availability
Printfection
Prinfection's availability has been great. There was one time when a product we needed wasn't available, but our Printfection rep made sure to get what we needed.
Read full review
Reachdesk
No answers on this topic
Performance
Printfection
Printfection's performance has been top-notch. We have been using Printfection for only about 8 months, and have not had any issues with performance.
Read full review
Reachdesk
No answers on this topic
Support Rating
Printfection
Every step of the way, I have been helped by someone who feels like a friend. They know their stuff and they get back to me in a timely manner. It gets frustrating when you need help but the "experts" don't offer any. Printfection isn't like this at all. They've done a great job making sure I understand everything I need to have a successful campaign for our employees.
Read full review
Reachdesk
No answers on this topic
In-Person Training
Printfection
Tyler led some of our staff through training and was very helpful. Tyler was also always available for any questions after training was complete.
Read full review
Reachdesk
No answers on this topic
Online Training
Printfection
We completed online training with a Printfection rep leading us through the process. This made the whole experience easy and helpful.
Read full review
Reachdesk
No answers on this topic
Implementation Rating
Printfection
Their team is very helpful in getting set up and we felt like they worked with us on price and also getting our previous inventory we had at our offices set up in Printfection. The only down side of shipping in your items to Printfection is the photography of the items (which clients can see) is pretty terrible if you don't have clear product photos prior to sending the items to Printfection warehouse.
**All items purchased through Printfection the product photos look better (so this issue won't be the case with those who aren't shipping existing swag to their warehouse)
Read full review
Reachdesk
No answers on this topic
Alternatives Considered
Printfection
There were a couple of reasons we selected Printfection: price and contract/level of commitment (we are on a month-to-month plan). To be honest, there are products that integrate better with Salesforce and have more capabilities but we were looking for something that didn't require us to sign a year contract and was a reasonable price. After purchasing, we are extremely impressed with their team and consider this a huge benefit of going with Printfection.
Read full review
Reachdesk
We selected Reachdesk because from a capability standpoint, they were very similar but Reachdesk had much better pricing.
Read full review
Contract Terms and Pricing Model
Printfection
Simple pricing and easy to pitch to stakeholders
Read full review
Reachdesk
No answers on this topic
Scalability
Printfection
Only a few of our departments will be using Printfection, (like HR and Customer Success), but both departments find Printfection flexible and scalable.
Read full review
Reachdesk
No answers on this topic
Professional Services
Printfection
There aren't many professional services besides what is related to their product. What would have been great was to get design services included in our membership since we dont have one in house
Read full review
Reachdesk
No answers on this topic
Return on Investment
Printfection
  • Previously we had a "welcome" kit for certain new customers with custom packaging and great messaging. It was very successful in helping kick off a new customer relationship.
  • If the platform was integrated with our CRM we'd have more metrics to be able to measure ROI.
Read full review
Reachdesk
  • Significantly increased pipeline and huge ROI
  • Allowed us to scale ABM rapidly
Read full review
ScreenShots

Reachdesk Screenshots

Screenshot of Address confirmation: To reach people no matter where they are and let them choose where they want to receive their gift with an email addressScreenshot of Reachdesk for People: To show a team how much they are valued and create a culture of appreciation with personalized gifting to celebrate life and work milestones, or as rewards at the end of a demanding projectScreenshot of Reachdesk for events: To create unforgettable virtual experiences, or ship swag directly to an in-person event venue without having to worry about logistics