Printfection

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Printfection
Score 8.9 out of 10
N/A
Printfection is a swag management platform that aims to simplify the buying, managing, and distribution of swag and branded merchandise, from the company of the same name in Denver. They offer a suite of online swag management tools and APIs alongside custom printing, inventory management, and distribution. The vendor states their customers use the platform to drive more leads, reward customers, and engage employees.N/A
Pricing
Printfection
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Printfection
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Printfection
Considered Both Products
Printfection
Chose Printfection
Our standing relationship with Printfection and our partnership with their customer success teams have been the largest selling point. They take care of us too well.
Chose Printfection
We did not evaluate any other companies - we are happy with Printfection and the selection of their products and the quality they offer. There are a lot of other swag management companies out there, but we already had a relationship with Printfection when I started in this role …
Chose Printfection
Swag.com was our previous swag company. I find Printfection has a superior customer support system as well as quick turnaround on new swag orders, and great communication when swag is shipped (I know when swag has been ordered, shipped, and delivered). I can also add a note to …
Chose Printfection
I reserached swag platforms and narrowed it down to 3 that I wanted to learn more about. I based my choices on response time to demo requests, customer service, items, ability to meet the needs of my supervisor, etc. I learned that 2 out of the 3 platforms I found were both …
Chose Printfection
Pricing model was more flexible. They solved for our immediate need of custom branded swag and ability to ship internationally.
Chose Printfection
I had a poor interaction with their sales representative who didn't seem very interested in us or our business needs. Also their pricing seemed odd in that there was no monthly subscription but instead the postage costs were astronomical. I selected Printfection because I'd …
Chose Printfection
Printfection was easier to work with, cost effective, and offered more services
Chose Printfection
There were a couple of reasons we selected Printfection: price and contract/level of commitment (we are on a month-to-month plan). To be honest, there are products that integrate better with Salesforce and have more capabilities but we were looking for something that didn't …
Chose Printfection
Printfection met all of our requirements for an acceptable cost.
Chose Printfection
They are much better- they have dedicated customer support and are constantly looping in other leaders so they can ensure you're happy with the process. THey are knowledgeable about their vendors and lead times so they can provide proper timely considerations for you and your …
Chose Printfection
N/A - we have only used Printfection since I joined the company 10 months ago
Chose Printfection
We evaluated a couple of different options, Printfection won because we weren't limited like other companies when it came to SKUs of a particular item. We had men and women jackets we would send out, and other companies would require unique SKUs for each size which became …
Chose Printfection
We've always used Printfection!
Chose Printfection
The big thing for us with Printfection was being able to consolidate everything into one platform. We were using so many other swag tools, SwagUp, Swag.com, Merchology, iPromo, etc. We were able to take the items from those platforms, send them to Printfection, and get …
Chose Printfection
- The one-stop-shop solution
- Customer service
- The platform
Chose Printfection
Unfortunately I am new in my career and have never used another service like this
Chose Printfection
The other solutions we vetted were more DIY and involved a bit more work on the end user. We wanted ease of use and distribution. Printfection was the most expensive option but the easiest to manage for a remote company.
Chose Printfection
Printfection won out over SwagUp due to their ease of use and ability to truly allow our team to self-service our swag via their platform, versus having to find storage for swag on our own.
Chose Printfection
We did not really consider other companies given that they were not able to compare to Printfection
Top Pros
Top Cons
Best Alternatives
Printfection
Small Businesses

No answers on this topic

Medium-sized Companies
Sendoso
Sendoso
Score 8.3 out of 10
Enterprises
Sendoso
Sendoso
Score 8.3 out of 10
All AlternativesView all alternatives
User Ratings
Printfection
Likelihood to Recommend
8.9
(74 ratings)
Likelihood to Renew
8.6
(2 ratings)
Usability
7.6
(3 ratings)
Availability
8.6
(2 ratings)
Performance
8.6
(2 ratings)
Support Rating
9.5
(74 ratings)
In-Person Training
8.2
(1 ratings)
Online Training
8.2
(1 ratings)
Implementation Rating
8.6
(2 ratings)
Configurability
8.6
(2 ratings)
Contract Terms and Pricing Model
8.6
(2 ratings)
Ease of integration
9.1
(1 ratings)
Product Scalability
8.6
(2 ratings)
Professional Services
6.0
(2 ratings)
Vendor post-sale
8.6
(2 ratings)
Vendor pre-sale
8.6
(2 ratings)
User Testimonials
Printfection
Likelihood to Recommend
Printfection
Printfection is great for a remote team or large team needing to manage many people who have their hand in swag and promotional items. We use them to print, store and ship and it has been a game changer. It's helpful because we manage a decent number of skus and it allows our team to easily send a variety of items out.Printfection is less helpful for people who have a LARGE number of SKU's (it can get costly) and it is not helpful for people with only a FEW SKUs and few inventory items since you pay per month to carry those items (which can get costly if the value of the items is low)Also we don't love the idea of not seeing an item before shipping it out to a client, employe or vendor. We wish we could get complimentary samples post printing.
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Pros
Printfection
  • The swag catalogue has lots of items to choose from and they try to source anything else you need
  • Takes care of the logistical challenges of getting swag to offices, events and to customers
  • Their customer team are really hands on and helpful
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Cons
Printfection
  • Getting started, it took me a bit to navigate the various features of their platform as well as a few calls to customer support to help me find my way but after some practice I was able to navigate and found that the platform is pretty intuitive.
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Likelihood to Renew
Printfection
We are currently extremely satisfied with printfection. The quality of swag is very good, but the customer service ranks high above any other swag company. I have been working closely with my Printfection manager (Tyler Rowland) and he has been more than helpful from the start.
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Usability
Printfection
I frequently have issues with placing orders. Progress is not obvious, and prompts are confusing so I have to start all over again
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Reliability and Availability
Printfection
Prinfection's availability has been great. There was one time when a product we needed wasn't available, but our Printfection rep made sure to get what we needed.
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Performance
Printfection
Printfection's performance has been top-notch. We have been using Printfection for only about 8 months, and have not had any issues with performance.
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Support Rating
Printfection
Every step of the way, I have been helped by someone who feels like a friend. They know their stuff and they get back to me in a timely manner. It gets frustrating when you need help but the "experts" don't offer any. Printfection isn't like this at all. They've done a great job making sure I understand everything I need to have a successful campaign for our employees.
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In-Person Training
Printfection
Tyler led some of our staff through training and was very helpful. Tyler was also always available for any questions after training was complete.
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Online Training
Printfection
We completed online training with a Printfection rep leading us through the process. This made the whole experience easy and helpful.
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Implementation Rating
Printfection
Very simple and quick. Pretty sure it was a matter of setting up our accounts and a few quick walkthrough meetings to ensure we were implemented to our preferences.
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Alternatives Considered
Printfection
There were a couple of reasons we selected Printfection: price and contract/level of commitment (we are on a month-to-month plan). To be honest, there are products that integrate better with Salesforce and have more capabilities but we were looking for something that didn't require us to sign a year contract and was a reasonable price. After purchasing, we are extremely impressed with their team and consider this a huge benefit of going with Printfection.
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Contract Terms and Pricing Model
Printfection
Simple pricing and easy to pitch to stakeholders
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Scalability
Printfection
Only a few of our departments will be using Printfection, (like HR and Customer Success), but both departments find Printfection flexible and scalable.
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Professional Services
Printfection
There aren't many professional services besides what is related to their product. What would have been great was to get design services included in our membership since we dont have one in house
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Return on Investment
Printfection
  • Previously we had a "welcome" kit for certain new customers with custom packaging and great messaging. It was very successful in helping kick off a new customer relationship.
  • If the platform was integrated with our CRM we'd have more metrics to be able to measure ROI.
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