Save time and hassle for your team with a dedicated swag platform
August 28, 2023
Save time and hassle for your team with a dedicated swag platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Printfection
Swag is a very tough logistical problem when you are managing requests manually, heading down to the post office yourself and trying to get it in the hands of different people in different places. It can become very time consuming for the marketing team to have to deal with this alongside their other responsibilities. By using Printfection, not only do we get to source new items in a structured way, we also get to offload the logistics and actual management of the ordering, stock levels and delivery of the items. As well as reviewing orders and reporting. This means it is a lot easier and stress-free for the team to manage items and requests.
- The swag catalogue has lots of items to choose from and they try to source anything else you need
- Takes care of the logistical challenges of getting swag to offices, events and to customers
- Their customer team are really hands on and helpful
- The ticketing system for communicating with their team via email is ok but it does create a lot of noise in your inbox for managing items
- They could do with more swag items in each category rather than the wider novelty items
- Make the price per unit on items more competitive, they can be more expensive than you can source elsewhere
- Swag fulfilment of orders
- Reporting and billing that is centralised in one platform
- Hands on customer service
- Less time that team members are spending managing swag requests
- A consistent swag experience globally rather than local suppliers and differing products
- Events are easier as swag is delivered in one go with items requested
I had a poor interaction with their sales representative who didn't seem very interested in us or our business needs. Also their pricing seemed odd in that there was no monthly subscription but instead the postage costs were astronomical. I selected Printfection because I'd used it before and had a good experience but also their sales team member was attentive to us and seemed to genuinely care about getting our business.
Do you think Printfection delivers good value for the price?
Yes
Are you happy with Printfection's feature set?
Yes
Did Printfection live up to sales and marketing promises?
Yes
Did implementation of Printfection go as expected?
Yes
Would you buy Printfection again?
Yes