Item: Printfection
Rating: 9
Author: Verified User

Overall Satisfaction with Printfection

Use Cases and Deployment Scope

Before Printfection we had swag and promotional items spread throughout our remote workforce. I personally had swag in my garage and would ship items to other employees so they could then ship out. It was extremely inefficient, not cost effective and was taking up many employees valuable time. When it came time to reorder items they would go to someones home or crowd up a closet in our main office. We desperately needed a solution where our items were stored offsite, ease of reordering and ability to ship small and even individual orders out to employees and vendors. Printfection did all of those things (and more) for us and it has been a huge weight lifted off our team. The visibility that we have into our items and budget is huge.

Pros and Cons

Pros

Swag management
Item replenishment (product and printing)
Customer Service
Affordable bulk shipping rates
API integrations/ solutions for our tech product
Budget visibility across teams

Cons

Their Giveaway feature was made some improvements but I would like to see it be more flexible
Being able to get more samples of products and printing prior to ordering
Swag photography/ items in stock in our closet- we had to provide photos of these items
Better updates on swag items that are low in stock

Most Important Features

Printing
Shipping
Housing our items
great customer service
vast printing item options

Return on Investment

More efficient to send multiple items at once
More affordable shipping costs
Less headache keeping track of physical inventory
ease of budgeting

Support Rating

Printfections support has been AMAZING. We have needed help and they have been there for us. They check in often and I feel like we are well taken care of. We had existing stock we needed added to our warehouse and they walked us through the process to do that. They are very attentive to all our needs.

Alternatives Considered

Canary

We used to use Canary for smaller orders only because at the end of the day we needed a "housing swag" solution. So with Printfections warehousing capabilities it was a no-brainer for us. Printfection allows you to order, print and get shipped (or store) items. We have trade shows and other users who need swag and keeping it at our homes is impossible to manage

Key Insights

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

Yes

Did implementation of Printfection go as expected?

Yes

Would you buy Printfection again?

Yes

Other Software Used

Lumanu, Aspire Agency, Retool, Gleam

Likelihood to Recommend

Printfection is great for a remote team or large team needing to manage many people who have their hand in swag and promotional items. We use them to print, store and ship and it has been a game changer. It's helpful because we manage a decent number of skus and it allows our team to easily send a variety of items out.Printfection is less helpful for people who have a LARGE number of SKU's (it can get costly) and it is not helpful for people with only a FEW SKUs and few inventory items since you pay per month to carry those items (which can get costly if the value of the items is low)Also we don't love the idea of not seeing an item before shipping it out to a client, employe or vendor. We wish we could get complimentary samples post printing.

Using Printfection

Users and Roles

5 - Marketing, Office Manager and Events all use Printfection. We love the ability to master control the ordering of different departments and set up campaigns for them to use to send to their clients. The x-functional use is really great if you are looking to keep track of what your organization is using.

Support Headcount Required

3 - Printfection is really easy to use. You can set up your users and let them order or get approvals for orders and keep them contained and within budget. It allows us to also send unique links to co-workers who need one-off boxes for clients without providing them a full log in to Printfection. We are able to do a ton with a small team which makes it a perfect solution for us.

Business Processes Supported

Events
Marketing Swag
Employee Swag
Swag Management
Swag warehousing

Innovative Uses

Our Referral program as auto integrated through API to send out swag to people who met certain platform requirements
Our employer brand team creates and sends swag to our team
We do influencer gifts through Printfection

Future Planned Uses

VIP program
Christmas Gifts
Giftcards

Likelihood to Renew

We love Printfection. Easy to use and their support team is great. We love their product offering and have peace of mind that our swag is safe and accounted for. There is less waste and more x-functional swag sharing then what method we had prior. We also love to see the new items they get in and we feel like we have tons of options in different product categories.

Evaluating Printfection and Competitors

Products Replaced

Key Differentiators

Integration with Other Systems
Ease of Use

Ease of use. Prior we were storing swag in our offices and at our employees homes- it allowed for waste and things to get lost. Printfection is easy because all of it is in one platform and you can order, print and ship (and house) everything all in one place.

Evaluation Lessons Learned

We wouldn't change anything. Printfection was a leader in the space and it was a no-brainer to go with their platform and service. With their combining of custom ink it feels like their selection of products has gotten even better. We would pick them over and over again.

Printfection Implementation

Implementation Rating

Their team is very helpful in getting set up and we felt like they worked with us on price and also getting our previous inventory we had at our offices set up in Printfection.
The only down side of shipping in your items to Printfection is the photography of the items (which clients can see) is pretty terrible if you don't have clear product photos prior to sending the items to Printfection warehouse.

**All items purchased through Printfection the product photos look better (so this issue won't be the case with those who aren't shipping existing swag to their warehouse)

Implementation Details / Implementation Partner

Implemented in-house

Implementation Issues

None

Printfection Support

Printfection Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	Not kept informed

Premium Support

No premium support needed. Our rep or their support team is very prompt in getting back to us. We have never felt like we didn't get an answer resolved. We previously did a larger API integration and their team was ON IT. We never felt like our ask was hard to accomplish.

Bug Resolution

Exceptional Examples of Printfection Support

When we first started we were confused on setting up a giveaway and their team was super helpful in showing us how to set up products in the giveaway and send out our links. This process allowed us to learn how to set up for our x-functional teammates who are not on Printfection and allow them through links to send out gifts to their clients.

Using Printfection

Usability

The product is really easy to use and manage. We love using Printfection. It's easy to order, ship and manage everything. I did remove one rating point because their set up for "giveaways" is a little cumbersome and I wish their platform notified you when products in your giveaways are running low.