Item: Reachdesk
Rating: 8
Author: Verified User

Overall Satisfaction with Reachdesk

Use Cases and Deployment Scope

Reachdesk was a great way for us to differentiate from our competitors and cut through a lot of the noise that our customers have to deal with. It helped us build relationships with our customers and make sure that our customers were left with a great impression after the calls and meetings we had with them. It also helped us to keep our brand at the forefront of our customers' minds whenever a conversation about our space came up.

Pros and Cons

Pros

Help us standout.
Leave a lasting impression.
Build relationships with customers.

Cons

Amount of offerings we can send.
Overall capabilities and scope.
Clean up the user interface.

Most Important Features

Building relationships.
Keeping in touch with customers.
Humanizing the sales process.

Return on Investment

Positive ROI.
Better relationships with customers.
Easier to remain in contact with customers.

Alternatives Considered

Sendoso

We selected Reachdesk because from a capability standpoint, they were very similar but Reachdesk had much better pricing.

Key Insights

Do you think Reachdesk delivers good value for the price?

Yes

Are you happy with Reachdesk's feature set?

Yes

Did Reachdesk live up to sales and marketing promises?

Yes

Did implementation of Reachdesk go as expected?

Yes

Would you buy Reachdesk again?

Yes

Other Software Used

Salesloft, ZoomInfo, Zoom

Likelihood to Recommend

After we have meetings with customers, we send them a little thank you for meeting with us. The little thank you is customized to something we spoke about on the call and has the customer logo/name on it. After we sent it, customers would often rave about how cool whatever we sent them was and really thank us for sending it - this helped build the relationship with the customer and would help us remain in contact with them when they otherwise might "ghost" us.

Comments

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Great way to build relationships with customers