Provide Support Live Chat vs. tawk.to

tawk.to

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Provide Support Live Chat	Score 8.8 out of 10	N/A	Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.	$24 per month
tawk.to	Score 8.7 out of 10	N/A	Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.	N/A

Pricing

Provide Support Live Chat

tawk.to

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Provide Support Live Chat	tawk.to
Free Trial
Yes	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.

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More Pricing Information

Community Pulse
	Provide Support Live Chat	tawk.to
Top Pros	Pro Saves time Pro Customer service Pro Real time	Pro Customer engagement Pro User friendly Pro Live chat
Top Cons	Minus Chat window	Minus App notifications Minus Mobile compatibility Minus Compatibility issues

Best Alternatives
	Provide Support Live Chat	tawk.to
Small Businesses	Gist Score 9.6 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Provide Support Live Chat	tawk.to
Likelihood to Recommend	9.7 (3 ratings)	8.1 (4 ratings)
Support Rating	9.7 (3 ratings)	- (0 ratings)

User Testimonials
	Provide Support Live Chat	tawk.to
Likelihood to Recommend	Provide Support Live Chat Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person. Incentivized KG Kimberly Graham Operations Manager Read full review	tawk.to We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question. It provides the extension for free. Furthermore, tawk.to provides tracking solutions for your website, allowing you to see how many visitors visited your site and how long they stayed. You can also see which locations follow your webpage. The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites. Prem Bhatt Growth Marketer Read full review
Pros	Provide Support Live Chat Incoming chat notifications Easy to add additional operators to the room Easy to see information of the person you are chatting with Chat transcripts are automatically emailed Incentivized TR Tim Regas General Manager Read full review	tawk.to Live Chat Knowledge base / Ticket system Internal Communication with team Incentivized Verified User Anonymous Read full review
Cons	Provide Support Live Chat Does not allow us to flag a particular 'consumer' as a scammer. Incentivized KG Kimberly Graham Operations Manager Read full review	tawk.to It would be great to be able to quickly access pre-prepared responses directly from tawk.to. It would be great to be able to link directly to email so you can send templates to contacts. Incentivized Verified User Anonymous Read full review
Support Rating	Provide Support Live Chat They are there when I need them. Incentivized Steven Woodall General Manager Read full review	tawk.to No answers on this topic
Alternatives Considered	Provide Support Live Chat We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat. Incentivized TR Tim Regas General Manager Read full review	tawk.to tawk.to offers free basic live chat with no restrictions. I mean, before you go straight to Intercom, try tawk.to first. Sure, other platforms have a better feature set and more customization options, but all of them seem prohibitively expensive for a small business, especially when most aren't even sure if live chat is for them in the first place. tawk.to is a good platform for figuring that out. tawk.to provides me with exactly what I require, with no hassles and plenty of power. There has never been a problem with uptime or service. Prem Bhatt Growth Marketer Read full review
Return on Investment	Provide Support Live Chat I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it. Incentivized KG Kimberly Graham Operations Manager Read full review	tawk.to Engaging with customers directly with live chat. Gather customer data for live chat support. Incentivized Verified User Anonymous Read full review
ScreenShots	Provide Support Live Chat Screenshots