Pure Chat by Ruby vs. Smith.ai Live Website Chat
Pure Chat by Ruby vs. Smith.ai Live Website Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month | |
Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 |
Pure Chat by Ruby | Smith.ai Live Website Chat | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | ||||||||||||||
More Pricing Information |
Pure Chat by Ruby | Smith.ai Live Website Chat | |
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Top Pros |
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Top Cons |
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Pure Chat by Ruby | Smith.ai Live Website Chat | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pure Chat by Ruby | Smith.ai Live Website Chat | |
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Likelihood to Recommend | 8.6 (2 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.6 (9 ratings) |
Support Rating | - (0 ratings) | 9.0 (14 ratings) |
Pure Chat by Ruby | Smith.ai Live Website Chat | |
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Likelihood to Recommend | Ruby Receptionists, Inc | Smith.ai |
Pros | Ruby Receptionists, Inc | Smith.ai |
Cons | Ruby Receptionists, Inc | Smith.ai |
Usability | Ruby Receptionists, Inc No answers on this topic | Smith.ai |
Support Rating | Ruby Receptionists, Inc No answers on this topic | Smith.ai |
Alternatives Considered | Ruby Receptionists, Inc | Smith.ai |
Return on Investment | Ruby Receptionists, Inc | Smith.ai |
ScreenShots | Smith.ai Live Website Chat Screenshots |