Likelihood to Recommend QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
Read full review Wynter is ideal when you are doing "high-pressure" message testing where live traffic with A/B audiences isn't effective. Similarly, it's a great way to gather prospective customer data when you don't have access to a customer base for your questions or the cost of sourcing them yourself would be too high.
Read full review Pros Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/. The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on. It has a very nice combination of great power and ease of use. The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge. Read full review Targeted survey groups of our exact ICP Easy to digest survey results Various feedback types to drill down on useful data Read full review Cons Doesn't allow for the level of customization required for a lot of projects Can be a little too simple, not complex enough Can tend to be a little buggy at times -- new features need to be more thoroughly vetted Read full review In my opinion, doesn't have a deep pool of respondents for all titles, but growing I think the website look could be modernized In my experience, customizing questions sometimes a little tricky, but works Read full review Likelihood to Renew We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
Read full review Usability For the countless surveys I have created over the last four years, I never had a major problem.
Read full review Support Rating They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Read full review Every customer support professional I have interacted with at Wynter is helpful, responsive, and well-informed on the product and where they can help. They go above and beyond!
Read full review Implementation Rating Try every feature and test take your surveys multiple times, running through different scenarios.
Read full review Alternatives Considered First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
Read full review Wynter is the only online platform I've used for this kind of focus group message testing.
Read full review Return on Investment QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction. QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus. QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students. Read full review Time and cost savings which are really hard to quantify, yet substantial for making the case and getting budget approved. Finding & interviewing people that fit your ICP could take anywhere from 2 weeks to months. With Wynter, I get them in 12-24 hours. Read full review ScreenShots