Rackspace Managed Hosting vs. SiteGround

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rackspace Managed Hosting
Score 1.1 out of 10
N/A
Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.
$23
per month
SiteGround
Score 9.2 out of 10
N/A
SiteGround offers website hosting, as well as managed WordPress, managed Woo Commerce, fully managed cloud services available to support a variety of services, as well as reselling.N/A
Pricing
Rackspace Managed HostingSiteGround
Editions & Modules
Linux
$23.00
per month
Windows
$75.00
per month
Windows + SQL
$128.00
per month
No answers on this topic
Offerings
Pricing Offerings
Rackspace Managed HostingSiteGround
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Rackspace Managed HostingSiteGround
Considered Both Products
Rackspace Managed Hosting
Chose Rackspace Managed Hosting
My use cases make it difficult to compare the two solutions as I use SiteGround on a much smaller scale. In terms of customer service, they seem fairly equal in my experience, and also appear to both provide good solutions. As I don't deal with hosting providers regularly, or …
SiteGround
Chose SiteGround
SiteGround is the BEST option if you are looking for price and have a small web project. Compared to other services who want to say the same, I never had a site go down, reach memory capacity, have my information sold off to, etc. SiteGround provides what they say they can …
Top Pros
Top Cons
Best Alternatives
Rackspace Managed HostingSiteGround
Small Businesses
Cloudways
Cloudways
Score 9.5 out of 10
Cloudways
Cloudways
Score 9.5 out of 10
Medium-sized Companies
WP Engine
WP Engine
Score 9.2 out of 10
WP Engine
WP Engine
Score 9.2 out of 10
Enterprises
Pantheon
Pantheon
Score 8.4 out of 10
Pantheon
Pantheon
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rackspace Managed HostingSiteGround
Likelihood to Recommend
1.1
(15 ratings)
9.3
(15 ratings)
Likelihood to Renew
2.2
(2 ratings)
-
(0 ratings)
Usability
5.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
9.9
(4 ratings)
User Testimonials
Rackspace Managed HostingSiteGround
Likelihood to Recommend
Rackspace
Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
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SiteGround
If you've got a WordPress site and are unhappy with the performance, support or price of your current hosting service, SiteGround is well worth checking out as it excels in all those areas. From a single one-off blog, to more robust hosting packages, they offer a range of options that are well-suited to any budget or service need. Everybody, from noobs to experienced developers needs support from time to time, and SiteGround's team is the best I've seen. Not only are they easy to communicate with and highly proficient to solve any issue I've thrown their way, they're also easy to reach with multiple access options with minimal wait times.
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Pros
Rackspace
  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
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SiteGround
  • You get a number of page views as a guide to your bandwidth, and a fixed amount of disk space on the server. So you know what you have to work with. No hazy promises of “unlimited” resources.
  • If you pay more, you’re allocated a server with fewer accounts, so there’s less chance you’ll be slowed down by your neighbors.
  • Its self-help material is pretty good — close to InMotion Hosting for knowledgebase quality.
  • SiteGround tackles slow speeds from all angles, using SSD storage, Nginx, SuperCacher, CloudFlare CDN, and HHVM.
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Cons
Rackspace
  • Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
  • Outage appears to have been caused by unpatched servers & no backup servers
  • In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
  • In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
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SiteGround
  • Business model and clarity about prices after the second year
  • Server Performance when it's stressed or under a big volume of traffic
  • Upgrading model. Sometimes I felt like it was mandatory to update and pay more for basic needs, even with low traffic volumes
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Likelihood to Renew
Rackspace
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
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SiteGround
No answers on this topic
Usability
Rackspace
The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
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SiteGround
No answers on this topic
Support Rating
Rackspace
In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
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SiteGround
I don't feel stress about the website and emails hosted with SiteGround. I like the customer/tech support, the agents are always polite and ready to find a solution. My websites are secure and has a free SSL certificate - I can get on with my business. The boost in speed to the webpage loads is a big bonus especially when designing and developing websites online. They also provide tips and how to videos on various topics which is valuable learning tool.
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Alternatives Considered
Rackspace
LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
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SiteGround
I used Namescheap in the past. I believe Namescheap is a big company compared to SiteGround, as big as godaddy. I think because of that, you get what you expect. Good services, but maybe more costly and you have to pay for everything as extra. Email $5, SSL $10, CDN $10 etc In my opinion, SiteGround actually has packages that make sense for wordpress hosting. If my website gets a lot of traction in the future, I will need to upgrade from the current plan and maybe move away from SiteGround.
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Return on Investment
Rackspace
  • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
  • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
  • A negative impact is that they've now decided to start charging for their support.
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SiteGround
  • All the sites I've set up at SiteGround are performing faster than they did at their previous hosting provider. This yields a superior customer experience and higher Google/SEO rankings.
  • Their service has been rock solid, necessitating little support (which is admittedly less than ideal for my support business, but a boon for my clients bottom line) and zero downtime.
  • Easy to get new sites up and running, which speeds creation of new businesses and rapid deployment of conceptual campaigns.
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