Rasa vs. ZoomInfo Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rasa
Score 8.4 out of 10
Enterprise companies (1,001+ employees)
Rasa is a conversational AI platform from the company of the same name headquartered in San Francisco, enabling enterprises to build customer experiences. Rasa’s platform was built to create enterprise-grade virtual assistants, allowing personalized conversations with customers - at scale. Rasa’s conversational AI platform allows companies to build better customer experiences by lowering costs through automation, improving customer satisfaction, and providing a scalable way to gather customer…
$0
ZoomInfo Chat
Score 7.6 out of 10
N/A
ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.N/A
Pricing
RasaZoomInfo Chat
Editions & Modules
Developer Edition
$0
Growth
starting at $35k
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
RasaZoomInfo Chat
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RasaZoomInfo Chat
Features
RasaZoomInfo Chat
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Rasa
-
Ratings
ZoomInfo Chat
9.3
1 Ratings
11% above category average
Chat history and transcripts00 Ratings9.01 Ratings
Chat reporting00 Ratings10.01 Ratings
Chat and web analytics00 Ratings9.01 Ratings
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RasaZoomInfo Chat
Small Businesses
LocaliQ
LocaliQ
Score 8.7 out of 10
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Score 9.1 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
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Score 9.0 out of 10
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Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 4.0 out of 10
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Score 10.0 out of 10
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User Ratings
RasaZoomInfo Chat
Likelihood to Recommend
8.4
(4 ratings)
9.0
(28 ratings)
Usability
7.0
(4 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.6
(8 ratings)
User Testimonials
RasaZoomInfo Chat
Likelihood to Recommend
Rasa Technologies Inc
Rasa Pro is well suited for corporate use and for chatbots which require backend connections. Smaller chatbots with a few flows might be better served with a simple dialogue engine and custom AI agents, or Rasa Open Source. Rasa does not come with its own complex vector database, just in-memory FAISS and connectors to external vector DB's such as Milvus and Qdrant. It provides only a basic document parser and embedder for FAISS. If you need to build a RAG focused chatbot around a large knowledge base with complex documents, e.g. lots of MS Word or PDF files, you'll have to build a separate document parser and embedder, as well as your own semantic search engine
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ZoomInfo
ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.
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Pros
Rasa Technologies Inc
  • Rasa team has Top notch AI knowledge
  • Greate customer support, by listening towards the clients needs.
  • And building future proof solutions around client Business Requirements within dazzling timeframes
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ZoomInfo
  • It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well.
  • Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went.
  • They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience.
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Cons
Rasa Technologies Inc
  • No-code apps could be improved
  • Online docs can be messy
  • Steep learning curve
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ZoomInfo
  • It could improve on total data provided when a lead is sent
  • Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products
  • Allow visitors to directly contact sales team or marketing.
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Usability
Rasa Technologies Inc
With the help of dedicated team - documentation and video resources it is relatively easier to build. We prioritized pro-code usage to begin with launch.
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ZoomInfo
This is the main feature, so they've designed it well with companies like mine in mind. It's fast, clean, efficient, and perfectly integrates with main Zoom sales products, which is something every single one of us uses. So the synergy was already on the table before we started. Highly easy to use, minimal training required.
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Support Rating
Rasa Technologies Inc
Rasa support has been very responsive, trying to fix any reported issues ASAP. They've also listened to many requests for improvement. The Rasa features and changelog are well documented
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ZoomInfo
As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
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Alternatives Considered
Rasa Technologies Inc
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ZoomInfo
As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.
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Return on Investment
Rasa Technologies Inc
  • Cost Savings & Efficiency
  • Increased Conversion Rates
  • Improved Customer Satisfaction
  • Operational ROI
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ZoomInfo
  • It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple.
  • Fabulous chatbot arrangement that expanded our site changes.
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ScreenShots

Rasa Screenshots

Screenshot of the Studio interface, where a new Flow can be tried out. The user can trace the flow of conversation through the AI Assistant to test and debug new developments.Screenshot of the extensible generative conversational AI framework in a no-code user interface, which enables business users to drag and drop dialogue components for easier AI assistant development.Screenshot of central content management to curate the AI Assistant training data. Users can repurpose and reuse assistant data: search, add, edit, and update assistant data directly in Studio.Screenshot of where analysts, testers, and builders can review user conversations to optimize the AI assistant performance and improve the user experience. Filter and tag key conversations for review, and share within a team for increased collaboration and efficiency.Screenshot of the fully transparent conversational AI enables deep customization and explainability enabling a high-performance architecture.