Readymode vs. Ring.io

We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.

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If you normally operate strictly on outbound calls, this is a great resource as well as the call recording functionality. However, in terms of functionality for inbound calls, it is lacking. As I already mentioned, there is no mobile app option which hinders its accessibility to some of our team members.

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• Multi-line dialing.
• Unlimited users.
• Calendar integration.
• Advanced capabilities.

• Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
• Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
• Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.

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• Less dropped calls.
• System tends to slow down with multiple agents working.
• Not much else at the moment.

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• Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.

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Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.

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Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs.

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• Customers complaints no one return their calls.

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• This is our first time using it
• We use this over InsideSales - which has been a great decision

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info