Recurly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Recurly
Score 8.1 out of 10
Enterprise companies (1,001+ employees)
Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to give shoppers a more comprehensive suite of payment options.
$0
per month
Pricing
Recurly
Editions & Modules
Core
$0/month plus first $40k/mo. in revenue included for first 12 months
per month
Professional
Get a custom quote
per month
Elite
Get a custom quote
per month
Offerings
Pricing Offerings
Recurly
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional Details—
More Pricing Information
Community Pulse
Recurly
Considered Both Products
Recurly
Chose Recurly
Fewer codings are needed, however, the simplicity with Recurly is found once all the information needed is there. I have seen where Recurly is integrated with any other product we use; however, Salesforce does have the ability to be integrated with other products. This is …
Chose Recurly
My whole experience with Recurly has been excellent, as we have not encountered any problems with the service at all! We used to utilize an antiquated subscription management system at my previous job, which was functional but extremely difficult to use at every turn. With …
Chose Recurly
We did try to custom build a recurring option in these tools that we've tried, but Recurly offers a different level of support on our ever growing customers who either fit into our normal subscription business/billing model and those who do not. It allows us to see what's going …
Chose Recurly
Ease of use but also its what was here when I got here. I think they are the easiest quickest choice in our market but I honestly do not have a lot of experience with their competitors. I think they are a decent choice but its possible better choices exist- but if they fit your …
Chose Recurly
Recurly provides far superior recurring billing services. It allows for more sophisticated subscription setup than QuickBooks Online can provide. However, Recurly is not as skilled at invoice customization as QuickBooks Desktop Pro or QuickBooks Online. There is no ability …
Chose Recurly
Recurly offers a better and more robust API. Recurring billing is much more complex with Stripe than with Recurly. For small dollar amount transactions, Recurly typically makes more sense for our clients than Strip does.
Top Pros
Top Cons
Best Alternatives
Recurly
Small Businesses
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.5 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.7 out of 10
Enterprises
Salesforce CPQ
Salesforce CPQ
Score 7.7 out of 10
All AlternativesView all alternatives
User Ratings
Recurly
Likelihood to Recommend
8.0
(15 ratings)
Likelihood to Renew
7.5
(2 ratings)
Support Rating
10.0
(1 ratings)
User Testimonials
Recurly
Likelihood to Recommend
Recurly
I think it works best for scenarios where it involves recurring billing. A subscription-based business model can benefit on the platform and maximize its features. It has great customization when it comes to billing cadence, pricing, prepayment, discount options, among others. It also works perfectly with one-off charges so either way, it's a win. It has great integration with Stripe too.
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Pros
Recurly
  • It is very easy to track MRR, which gives you insights into your overall revenues and health of the subscriptions. Though MRR is pretty easy to calculate Recurly puts it beautifully on the dashboard which is very easy to read.
  • LTV, Recurly calculates lifetime value which is a good insight for adjusting Marketing spends. Even this is available on the dashboard.
  • The other features like Subscriber churn Rate, Average revenue per customer etc are really great and would help the marketing team a lot.
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Cons
Recurly
  • The coupons feature is a bit cumbersome. It can become tricky to set up, apply, and un-apply coupons for a particular client. If you have special billing cases where you discount for a few months or give a client service in any irregular fashion, using coupons can become tricky.
  • We have a referral program with our clients where they receive a perpetual monthly discount for each client they refer to use. The client receives this discount as long as their referral remains active with us. We would like to be able to apply a discount to a client account, and have the ability to remove that discount in the event a referral ends service with us. In some cases a client has referred several clients, and we would like to apply a discount for each referral, and still have the ability to remove one or more discounts as referrals begin and end service with us. Currently there is no way to do this in Recurly. There isn't even a very good work-around, which is disappointing.
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Likelihood to Renew
Recurly
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers
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Support Rating
Recurly
They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.
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Alternatives Considered
Recurly
My whole experience with Recurly has been excellent, as we have not encountered any problems with the service at all! We used to utilize an antiquated subscription management system at my previous job, which was functional but extremely difficult to use at every turn. With Recurly's cutting-edge UI, straightforward UX, and first-rate customer support, We've been able to concentrate on our growing company.
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Return on Investment
Recurly
  • Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
  • Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.
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ScreenShots

Recurly Screenshots

Screenshot of Features to set up and test different products, plans, and pricing options, plus promotional tools like free trials, coupons, and gift subscriptions and cards to attract more customers.Screenshot of payments with smart routing to improve transaction success rates and conversions by offering a variety of payment methods, such as credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, and ACH.Screenshot of the flexible ways to configure subscription billings workflows, and automate recurring invoicing based on the subscription parameters.Screenshot of automated dunning communications to increase collection effectiveness. Configurable across period and timing, if the payment is past due or declined, selected and personalized dunning campaign launch.