Recurly Review
August 18, 2014

Recurly Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Recurly

Recurly is used in our organization as a reoccurring billing solution option for our customers. Recurly is used primarily in the accounting/finance department of the company. Recurly addresses the problem of maintaining numerous customers and being able to accurately billing them on a reoccurring basis.
  • Recurly does a excellent job providing support and documentation for both the user-side of the program and the developer side of the program.
  • Exporting reports is one area of Recurly that is lacking. In today's business world, accountants need the ability to easily custom make reports to be able to fit their business needs. Right now we must spend resources to pull numerous reports and reference them with each other to get the information we need.
  • The ability to automatically prorate the 1st invoice and to be able to set default renewal date of for new subscribers would be a great feature to implement.
  • Recurly has streamlined our customer's ability to automatically sign up for subscriptions. Even though there are inherited limitations, Recurly has been continually improving their system.
  • We have seen a increased rate of self subscribed customers since implementation.
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers.
Recurly would be best suited for a company that had the resources to implement Recurly's API. If a company had limited resources, I would make sure that they where aware of the limited reporting.