Recurly vs. SAP Subscription Billing

Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful.

Incentivized

The last one, we had to add a historical discount for a customer that sent us its usage data with significant delay. Because the software is designed to have a linear flow of onward-looking data, retroactively fixing previous records felt like working against the system. But when we launched a new product with tiered pricing and setup fees, the configuration was fast

Incentivized

• It handles 1:1 and 1:many accounts to subscription set up.
• It has a good billing customization option (cadence, pricing, etc.)
• Can easily set up a customer account and invoice - billing link can be generated so no need to take credit card info over chat, phone, or email.
• Great and responsive customer support.
• Supports multi-language.

Incentivized

• SAP Subscription Billing helps in reconciliations of data , Posting journals and helps in providing accurate data during month end,
• Subscription Billing integrates with S/4HANA and helps use existing models to create accurate reports.
• Subscription Billing also provides AI capability to enhance the functionality to provide accuracy in data reporting.

Incentivized

• I really can't think of any shortcomings on Recurly because they have tried to cover all bases well. However, I believe that pricing could be little competitive because Recurly can become quite expensive when you have acquired a good number of subscribers. So apart from price, there are no shortcomings I can think of on product side.

Incentivized

• It is working fine for our organization no improvement needed.

Incentivized

I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers

Incentivized

Based on ROI, it seems like a good investment.

Incentivized

Apart from a lot of scope, which it has for improvement, like analytics, api's, customer service, downtimes. It still provides a lot of value, it is helpful for us in Business crtical areas, managing subscriptions and creating and launching coupons, ease of usability, camparatively lower maintainence are some valid reasons to prefer Recurly.

Incentivized

It scores 8 because it dramatically simplifies SaaS rate configuration and automates complex mid cycle proration out of box. It only looses points due to configuration guard rail

Incentivized

They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.

Incentivized

No in-house support.

Incentivized

Not involved in implementation.

Incentivized

Recurly does a much better job at handling subscription payments than QuickBooks Online. We only use QuickBooks Online when we have a client who cannot pay via credit/debit card. In those cases, we send out automatic invoices via QuickBooks Online instead. 95% of our clients are processed through Recurly.

Incentivized

SAP BRIM (Billing and Revenue Innovation Management) is part of SAP portfolio and therefore from package perspective a better choice. We implemented Zuora first but moving over to BRIM; faster implementation, better operations cost and support within SAP RISE Contract Package

Incentivized

• Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
• Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.

Incentivized

• Saves around 20-25% time in creating and checking the invoices/billings data .
• ability to integrate with S/4HANA which is our legacy system helps to use existing data models to save time in creating new ones.

Incentivized