ResellerRatings vs. Solutionreach

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ResellerRatings
Score 9.0 out of 10
N/A
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying. ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are…N/A
Solutionreach
Score 6.6 out of 10
N/A
Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.N/A
Pricing
ResellerRatingsSolutionreach
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ResellerRatingsSolutionreach
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ResellerRatingsSolutionreach
Small Businesses
Growave
Growave
Score 9.4 out of 10

No answers on this topic

Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10

No answers on this topic

Enterprises
PowerReviews
PowerReviews
Score 8.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
ResellerRatingsSolutionreach
Likelihood to Recommend
9.0
(5 ratings)
1.0
(19 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Support Rating
9.5
(4 ratings)
9.1
(1 ratings)
User Testimonials
ResellerRatingsSolutionreach
Likelihood to Recommend
ResellerRatings.com
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
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Solutionreach
I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
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Pros
ResellerRatings.com
  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.
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Solutionreach
  • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
  • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
  • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
  • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
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Cons
ResellerRatings.com
  • Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
  • Private/Public Replies should allow URLS to be clickable for ease-of-access.
  • The "Reports" feature could be explained in more depth.
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Solutionreach
  • Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
  • Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
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Likelihood to Renew
ResellerRatings.com
No answers on this topic
Solutionreach
We save too much time with Solution Reach to turn back now.
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Support Rating
ResellerRatings.com
ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.
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Solutionreach
Because I am all about customer service and they are right on it!
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Alternatives Considered
ResellerRatings.com
We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).
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Solutionreach
Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
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Return on Investment
ResellerRatings.com
  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.
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Solutionreach
  • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
  • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
  • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
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