Reviews.io vs Yotpo

Likelihood to Recommend

Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates.

Read full review

Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

View all 1 answers on this topic

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.

Read full review

Verified User

C-Level Executive in Marketing

Health, Wellness and Fitness Company, 11-50 employees

View all 17 answers on this topic

Pros

Widget library with customizable, mobile-friendly widgets.
Custom widgets can be built for you.
WYSIWYG and HTML email templates.
Instagram and UGC gallery included.
Sync your product catalog via Merchant Center.

Read full review

Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

View all 1 answers on this topic

Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
Even the free version has lots of useful features.

Read full review

Vivian Vassar

Owner

Hey Viv IncApparel & Fashion, 1-10 employees

View all 17 answers on this topic

Cons

Setting up isn't hard, but the documentation conflicts with itself sometimes.
They reference a BigCommerce app that isn't available (yet).

Read full review

Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

View all 1 answers on this topic

The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.

Read full review

Michele Riley

Manager

DoggieLawnRetail, 1-10 employees

View all 17 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Yotpo 5.0

Based on 1 answer

Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.

Read full review

Zach Shelley

Senior eCommerce Project Manager

WaterFilters.NETConsumer Goods, 51-200 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Yotpo 9.0

Based on 2 answers

I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.

Read full review

Verified User

Director in Marketing

Retail Company, 11-50 employees

View all 2 answers on this topic

Support Rating

Reviews.io 10.0

Based on 2 answers

We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary.

Read full review

Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

View all 2 answers on this topic

Yotpo 8.8

Based on 14 answers

Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.

Read full review

Verified User

Director in Other

Apparel & Fashion Company, 201-500 employees

View all 14 answers on this topic

Alternatives Considered

Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like.

Read full review

Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

View all 1 answers on this topic

We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software

Read full review

John Wilkinson

COO

USA eShopConsumer Goods, 1-10 employees

View all 17 answers on this topic

Return on Investment

Increased customer trust through verified company and product reviews.

Read full review

Charles Combs

Head of Marketing

molly muttConsumer Goods, 1-10 employees

View all 1 answers on this topic

Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.

Read full review

Aaron Shaffier

Owner Mezuzahstore.com

IndependentRetail, 1-10 employees

View all 17 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Reviews.io Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Yotpo Editions & Modules

Edition

Free	Free¹
Premium	$799²

Includes 50 Monthly Orders
per month

Additional Pricing Details

—

Reviews.io

Yotpo

Pros

Cons

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Reviews.io Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Yotpo Editions & Modules

Edition

Additional Pricing Details

Add comparison