What users are saying about
Reviews.io vs Yotpo
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 2 reviews and ratings
Top Rated
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 38 reviews and ratings
Likelihood to Recommend
Reviews.io
Reviews.io is a great option for any ecommerce site that is looking to gather company and product reviews to help make the customer purchasing decision easier. Their BCC integration appears to make it possible to use their services with any platform so long as you can edit the email order confirmation templates.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Yotpo
If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.

Verified User
C-Level Executive in Marketing
Health, Wellness and Fitness Company, 11-50 employeesPros
Reviews.io
- Widget library with customizable, mobile-friendly widgets.
- Custom widgets can be built for you.
- WYSIWYG and HTML email templates.
- Instagram and UGC gallery included.
- Sync your product catalog via Merchant Center.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Yotpo
- Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
- With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
- Even the free version has lots of useful features.
Owner
Hey Viv IncApparel & Fashion, 1-10 employees
Cons
Reviews.io
- Setting up isn't hard, but the documentation conflicts with itself sometimes.
- They reference a BigCommerce app that isn't available (yet).
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Yotpo
- The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
- Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
Manager
DoggieLawnRetail, 1-10 employees
Likelihood to Renew
Reviews.io
No score
No answers yet
No answers on this topic
Yotpo
Yotpo 5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Senior eCommerce Project Manager
WaterFilters.NETConsumer Goods, 51-200 employees
Usability
Reviews.io
No score
No answers yet
No answers on this topic
Yotpo
Yotpo 9.0
Based on 2 answers
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.

Verified User
Director in Marketing
Retail Company, 11-50 employeesSupport Rating
Reviews.io
Reviews.io 10.0
Based on 2 answers
We had to reach out a few times during the setup process and we never had to wait more than a few minutes to get a response via their online chat. When a more in-depth answer was required they followed up via email and pulled in other team members when necessary.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Yotpo
Yotpo 8.8
Based on 14 answers
Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.

Verified User
Director in Other
Apparel & Fashion Company, 201-500 employeesAlternatives Considered
Reviews.io
Reviews.io has a similar product offering as the other well known review collection companies. However, they are much more competitive in terms of pricing and that was a big influence on our decision to go with them. They also have a library of widgets you can choose from and customize to make publishing reviews on your website very easy. It's not a cookie cutter solution, which we really like.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Yotpo
We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software
COO
USA eShopConsumer Goods, 1-10 employees
Return on Investment
Reviews.io
- Increased customer trust through verified company and product reviews.
Head of Marketing
molly muttConsumer Goods, 1-10 employees
Yotpo
- Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.
Owner Mezuzahstore.com
IndependentRetail, 1-10 employees
Screenshots
Reviews.io
—Pricing Details
Reviews.io
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Reviews.io Editions & Modules
—
Additional Pricing Details
—Yotpo
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Yotpo Editions & Modules
Edition
Free | Free1 |
---|---|
Premium | $7992 |
- Includes 50 Monthly Orders
- per month