Ring.io vs. SAP CPQ

If you normally operate strictly on outbound calls, this is a great resource as well as the call recording functionality. However, in terms of functionality for inbound calls, it is lacking. As I already mentioned, there is no mobile app option which hinders its accessibility to some of our team members.

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I would recommend SAP CPQ because it is powerful and works really well for handling complex pricing quotes and approvals. It save time and keep everything in one systems.

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• Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
• Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
• Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.

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• Simple order entry
• Fast order entry
• Quick contracts creations and pricings

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• Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.

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• It is a complex solution and could do better on ease of use
• Perhaps give mini explainer tutorials as you begin using it

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We definitely want to renew based on the functionality and the use we give to it. However you never know 100% so that's why it is not a 10. Let's imagine if pricing changed significantly or they made sudden changes to the product which we considered negative... Then we would move elsewhere. This is highly unlikely though

it make the pricing and quoting part easier and able to integrate with other sap products easily but the ui could have been better and the customizations is not straight forward, requires deep expertise. which make the work more difficult. but instead of custom designing. this way we can reduce the coding and can go straight ahead with custom pricing part

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Not used

Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs.

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It connect much better with our existing SAP system like ERP and S/4HANA. keeping everything in sync automatically. Approval processes and automation are faster. reducing email and manual work.

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• This is our first time using it
• We use this over InsideSales - which has been a great decision

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• Helped us make a lot of sales easier and quicker
• More revenue we have made since doing this
• Only negative is sometimes can be slow or want to attach custom email templates for send outs

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info