RingCX vs. ServiceNow Customer Service Management
RingCX vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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RingCX | N/A | RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
RingCX | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
RingCX | ServiceNow Customer Service Management | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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RingCX | ServiceNow Customer Service Management | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
RingCX | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.0 (2 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
RingCX | ServiceNow Customer Service Management | |
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Likelihood to Recommend | RingCentral | ServiceNow |
Pros | RingCentral | ServiceNow |
Cons | RingCentral | ServiceNow |
Usability | RingCentral No answers on this topic | ServiceNow |
Support Rating | RingCentral No answers on this topic | ServiceNow |
Alternatives Considered | RingCentral | ServiceNow |
Return on Investment | RingCentral | ServiceNow |
ScreenShots |