What users are saying about
80 Ratings
22 Ratings
80 Ratings
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Score 8.6 out of 100
22 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.9

    Sage CRM

    89%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.1
    91%
    17 Ratings
    N/A
    0 Ratings

    Workflow management

    8.7
    87%
    16 Ratings
    N/A
    0 Ratings

    Territory management

    8.7
    87%
    17 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.9
    89%
    17 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.1
    91%
    16 Ratings
    N/A
    0 Ratings

    Contract management

    8.7
    87%
    14 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.1
    91%
    16 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.3
    93%
    16 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.8
    88%
    16 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.3

    Sage CRM

    83%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Case management

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Call center management

    8.3
    83%
    15 Ratings
    N/A
    0 Ratings

    Help desk management

    8.4
    84%
    14 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.9

    Sage CRM

    89%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Lead management

    8.9
    89%
    16 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    15 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.1

    Sage CRM

    91%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Task management

    9.1
    91%
    16 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    9.1
    91%
    15 Ratings
    N/A
    0 Ratings

    Reporting

    9.3
    93%
    13 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.7

    Sage CRM

    87%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 3/3 features

    Forecasting

    8.8
    88%
    16 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.5
    85%
    16 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.8
    88%
    17 Ratings
    N/A
    0 Ratings

    Customization

    8.7

    Sage CRM

    87%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 4/4 features

    Custom fields

    8.7
    87%
    17 Ratings
    N/A
    0 Ratings

    Custom objects

    8.6
    86%
    16 Ratings
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    16 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.4
    84%
    14 Ratings
    N/A
    0 Ratings

    Security

    8.8

    Sage CRM

    88%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Single sign-on capability

    8.8
    88%
    17 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.8
    88%
    13 Ratings
    N/A
    0 Ratings

    Social CRM

    9.4

    Sage CRM

    94%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Social data

    9.4
    94%
    13 Ratings
    N/A
    0 Ratings

    Social engagement

    9.4
    94%
    13 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    9.0

    Sage CRM

    90%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 2/2 features

    Marketing automation

    9.1
    91%
    14 Ratings
    N/A
    0 Ratings

    Compensation management

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Platform

    7.8

    Sage CRM

    78%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Sage CRM ranks higher in 1/1 features

    Mobile access

    7.8
    78%
    16 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Sage CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Sage CRM

    90%
    28 Ratings
    6.8

    ServiceTitan

    68%
    11 Ratings

    Likelihood to Renew

    5.1

    Sage CRM

    51%
    11 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Usability

    9.0

    Sage CRM

    90%
    11 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Performance

    8.2

    Sage CRM

    82%
    2 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Support Rating

    8.0

    Sage CRM

    80%
    8 Ratings

    ServiceTitan

    N/A
    0 Ratings

    In-Person Training

    7.0

    Sage CRM

    70%
    1 Rating

    ServiceTitan

    N/A
    0 Ratings

    Implementation Rating

    8.0

    Sage CRM

    80%
    2 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Likelihood to Recommend

    Sage CRM

    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Francisco Martinez | TrustRadius Reviewer

    ServiceTitan

    LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
    Joyce Engelsen | TrustRadius Reviewer

    Pros

    Sage CRM

    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Jeffrey Wallace | TrustRadius Reviewer

    ServiceTitan

    • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
    • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
    • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
    John Chavez | TrustRadius Reviewer

    Cons

    Sage CRM

    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Anonymous | TrustRadius Reviewer

    ServiceTitan

    • We'd like to be able to text estimates (currently, email is the only function)
    • We'd like to have audit trails on Customer and Location records (currently only at the job level)
    • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
    Courtney Van Delden | TrustRadius Reviewer

    Pricing Details

    Sage CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $33 per month

    Sage CRM Editions & Modules

    On-premise Edition
    Sage CRM (on premise)1
    1. Lifetime License per Seat
    SaaS Edition
    Sage CRM (cloud)$451
    1. Per User per Month
    Additional Pricing Details
    Tiered pricing is available for multiple users.

    ServiceTitan

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required

    Starting Price

    $125 per technician/per month

    ServiceTitan Editions & Modules

    Edition
    ServiceTitan$3981
    ServiceTitan$1252
    1. per month
    2. per technician/per month
    Additional Pricing Details

    Likelihood to Renew

    Sage CRM

    Sage CRM 5.1
    Based on 11 answers
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Anonymous | TrustRadius Reviewer

    ServiceTitan

    No score
    No answers yet
    No answers on this topic

    Usability

    Sage CRM

    Sage CRM 9.0
    Based on 11 answers
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    America Castañeda | TrustRadius Reviewer

    ServiceTitan

    No score
    No answers yet
    No answers on this topic

    Performance

    Sage CRM

    Sage CRM 8.2
    Based on 2 answers
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Kari-Ann B. Ryan | TrustRadius Reviewer

    ServiceTitan

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Sage CRM

    Sage CRM 8.0
    Based on 8 answers
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Anonymous | TrustRadius Reviewer

    ServiceTitan

    No score
    No answers yet
    No answers on this topic

    In-Person Training

    Sage CRM

    Sage CRM 7.0
    Based on 1 answer
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Anonymous | TrustRadius Reviewer

    ServiceTitan

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Sage CRM

    Sage CRM 8.0
    Based on 2 answers
    The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Anonymous | TrustRadius Reviewer

    ServiceTitan

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Sage CRM

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Gary Perkins | TrustRadius Reviewer

    ServiceTitan

    No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Sage CRM

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Luis Brea | TrustRadius Reviewer

    ServiceTitan

    • We can more effectively retain customers and send them offers if it's been a while since their last visit.
    • Our cash flow has dramatically improved because now the technicians invoice everything.
    • We can get estimates out the door within the hour, not days later.
    Evan Rasmussen | TrustRadius Reviewer

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