What users are saying about
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 80 reviews and ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 22 reviews and ratings
Feature Set Ratings
Sales Force Automation
8.9
Sage CRM
89%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 9/9 features
Sage CRM ranks higher in 9/9 features
Customer data management / contact management
9.1
91%
17 Ratings

N/A
0 Ratings
Workflow management
8.7
87%
16 Ratings

N/A
0 Ratings
Territory management
8.7
87%
17 Ratings

N/A
0 Ratings
Opportunity management
8.9
89%
17 Ratings

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.1
91%
16 Ratings

N/A
0 Ratings
Contract management
8.7
87%
14 Ratings

N/A
0 Ratings
Quote & order management
9.1
91%
16 Ratings

N/A
0 Ratings
Interaction tracking
9.3
93%
16 Ratings

N/A
0 Ratings
Channel / partner relationship management
8.8
88%
16 Ratings

N/A
0 Ratings
Customer Service & Support
8.3
Sage CRM
83%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 3/3 features
Sage CRM ranks higher in 3/3 features
Case management
8.2
82%
16 Ratings

N/A
0 Ratings
Call center management
8.3
83%
15 Ratings

N/A
0 Ratings
Help desk management
8.4
84%
14 Ratings

N/A
0 Ratings
Marketing Automation
8.9
Sage CRM
89%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Lead management
8.9
89%
16 Ratings

N/A
0 Ratings
Email marketing
8.8
88%
15 Ratings

N/A
0 Ratings
CRM Project Management
9.1
Sage CRM
91%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 3/3 features
Sage CRM ranks higher in 3/3 features
Task management
9.1
91%
16 Ratings

N/A
0 Ratings
Billing and invoicing management
9.1
91%
15 Ratings

N/A
0 Ratings
Reporting
9.3
93%
13 Ratings

N/A
0 Ratings
CRM Reporting & Analytics
8.7
Sage CRM
87%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 3/3 features
Sage CRM ranks higher in 3/3 features
Forecasting
8.8
88%
16 Ratings

N/A
0 Ratings
Pipeline visualization
8.5
85%
16 Ratings

N/A
0 Ratings
Customizable reports
8.8
88%
17 Ratings

N/A
0 Ratings
Customization
8.7
Sage CRM
87%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 4/4 features
Sage CRM ranks higher in 4/4 features
Custom fields
8.7
87%
17 Ratings

N/A
0 Ratings
Custom objects
8.6
86%
16 Ratings

N/A
0 Ratings
Scripting environment
9.0
90%
16 Ratings

N/A
0 Ratings
API for custom integration
8.4
84%
14 Ratings

N/A
0 Ratings
Security
8.8
Sage CRM
88%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Single sign-on capability
8.8
88%
17 Ratings

N/A
0 Ratings
Role-based user permissions
8.8
88%
13 Ratings

N/A
0 Ratings
Social CRM
9.4
Sage CRM
94%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Social data
9.4
94%
13 Ratings

N/A
0 Ratings
Social engagement
9.4
94%
13 Ratings

N/A
0 Ratings
Integrations with 3rd-party Software
9.0
Sage CRM
90%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features
Sage CRM ranks higher in 2/2 features
Marketing automation
9.1
91%
14 Ratings

N/A
0 Ratings
Compensation management
8.9
89%
12 Ratings

N/A
0 Ratings
Platform
7.8
Sage CRM
78%

ServiceTitan
Feature Set Not Supported
N/A
Sage CRM ranks higher in 1/1 features
Sage CRM ranks higher in 1/1 features
Mobile access
7.8
78%
16 Ratings

N/A
0 Ratings
Attribute Ratings
- Sage CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Sage CRM
90%
28 Ratings

6.8
ServiceTitan
68%
11 Ratings
Likelihood to Renew
5.1
Sage CRM
51%
11 Ratings

ServiceTitan
N/A
0 Ratings
Usability
9.0
Sage CRM
90%
11 Ratings

ServiceTitan
N/A
0 Ratings
Performance
8.2
Sage CRM
82%
2 Ratings

ServiceTitan
N/A
0 Ratings
Support Rating
8.0
Sage CRM
80%
8 Ratings

ServiceTitan
N/A
0 Ratings
In-Person Training
7.0
Sage CRM
70%
1 Rating

ServiceTitan
N/A
0 Ratings
Implementation Rating
8.0
Sage CRM
80%
2 Ratings

ServiceTitan
N/A
0 Ratings
Likelihood to Recommend
Sage CRM
as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Ecommerce Manager
GANEMMarket Research, 51-200 employees
ServiceTitan
LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
President
RHE ELECTRIC INCElectrical & Electronic Manufacturing, 11-50 employees
Pros
Sage CRM
- When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
- Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Real Estate Investor
Sacred Heart Real EstateReal Estate, 1-10 employees
ServiceTitan
- Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
- Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
- Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
Training Manager and Instructional Designer
Pieology PizzeriaFood & Beverages, 5001-10,000 employees
Cons
Sage CRM
- Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
- Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
- Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.

Verified User
Engineer in Information Technology
Building Materials Company, 201-500 employeesServiceTitan
- We'd like to be able to text estimates (currently, email is the only function)
- We'd like to have audit trails on Customer and Location records (currently only at the job level)
- We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Septic System Specialist
Van Delden Wastewater SystemsConstruction, 11-50 employees
Pricing Details
Sage CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$33 per month
Sage CRM Editions & Modules
On-premise Edition
Sage CRM (on premise) | 1 |
---|
- Lifetime License per Seat
SaaS Edition
Sage CRM (cloud) | $451 |
---|
- Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.ServiceTitan
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
$125 per technician/per month
ServiceTitan Editions & Modules
Edition
ServiceTitan | $3981 |
---|---|
ServiceTitan | $1252 |
- per month
- per technician/per month
Additional Pricing Details
—Likelihood to Renew
Sage CRM
Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.

Verified User
Employee in Marketing
Medical Devices Company, 51-200 employeesServiceTitan
No score
No answers yet
No answers on this topic
Usability
Sage CRM
Sage CRM 9.0
Based on 11 answers
Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
ServiceTitan
No score
No answers yet
No answers on this topic
Performance
Sage CRM
Sage CRM 8.2
Based on 2 answers
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Marketing Director
WAC Consulting Group51-200 employees
ServiceTitan
No score
No answers yet
No answers on this topic
Support Rating
Sage CRM
Sage CRM 8.0
Based on 8 answers
Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working

Verified User
Manager in Sales
Information Technology and Services Company, 501-1000 employeesServiceTitan
No score
No answers yet
No answers on this topic
In-Person Training
Sage CRM
Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.

Verified User
Administrator in Information Technology
Environmental Services Company, 11-50 employeesServiceTitan
No score
No answers yet
No answers on this topic
Implementation Rating
Sage CRM
Sage CRM 8.0
Based on 2 answers
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.

Verified User
Administrator in Information Technology
Environmental Services Company, 11-50 employeesServiceTitan
No score
No answers yet
No answers on this topic
Alternatives Considered
Sage CRM
Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
Director
Marketing Answers & Solutions LimitedInformation Technology and Services, 1-10 employees
ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.

Verified User
C-Level Executive in Corporate
Construction Company, 11-50 employeesReturn on Investment
Sage CRM
- It is very affordable in pricing, compared to competitors
- Lead management and convertion into prospects is also a very easy process
- Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
Sales Administration Manager
Bupa WorldwideInternational Trade and Development, 51-200 employees
ServiceTitan
- We can more effectively retain customers and send them offers if it's been a while since their last visit.
- Our cash flow has dramatically improved because now the technicians invoice everything.
- We can get estimates out the door within the hour, not days later.
Marketing Coordinator
Paul's Heating & Air ConditioningConstruction, 11-50 employees