What users are saying about
81 Ratings
18 Ratings
81 Ratings
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Score 8.6 out of 100
18 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • Sage CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM
  • Veeva CRM ranks higher in 2 feature sets: Security, Platform
  • Sage CRM and Veeva CRM are tied in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

8.8

Sage CRM

88%
7.6

Veeva CRM

76%
Sage CRM ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
17 Ratings
8.0
80%
3 Ratings

Workflow management

8.6
86%
16 Ratings
8.1
81%
3 Ratings

Territory management

8.6
86%
17 Ratings
7.1
71%
3 Ratings

Opportunity management

8.9
89%
17 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
16 Ratings
7.6
76%
2 Ratings

Contract management

8.6
86%
14 Ratings
7.1
71%
2 Ratings

Quote & order management

9.0
90%
16 Ratings
6.1
61%
2 Ratings

Interaction tracking

9.2
92%
16 Ratings
8.3
83%
3 Ratings

Channel / partner relationship management

8.7
87%
16 Ratings
8.0
80%
2 Ratings

Customer Service & Support

8.2

Sage CRM

82%
8.0

Veeva CRM

80%
Sage CRM ranks higher in 3/3 features

Case management

8.1
81%
16 Ratings
8.0
80%
2 Ratings

Call center management

8.2
82%
15 Ratings
8.0
80%
1 Rating

Help desk management

8.3
83%
14 Ratings
8.0
80%
1 Rating

Marketing Automation

8.8

Sage CRM

88%
7.1

Veeva CRM

71%
Sage CRM ranks higher in 2/2 features

Lead management

8.9
89%
16 Ratings
7.0
70%
2 Ratings

Email marketing

8.7
87%
15 Ratings
7.1
71%
2 Ratings

CRM Project Management

9.1

Sage CRM

91%
7.5

Veeva CRM

75%
Sage CRM ranks higher in 3/3 features

Task management

9.0
90%
16 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

9.0
90%
15 Ratings
7.6
76%
2 Ratings

Reporting

9.2
92%
13 Ratings
6.9
69%
2 Ratings

CRM Reporting & Analytics

8.6

Sage CRM

86%
6.4

Veeva CRM

64%
Sage CRM ranks higher in 3/3 features

Forecasting

8.7
87%
16 Ratings
6.1
61%
2 Ratings

Pipeline visualization

8.4
84%
16 Ratings
7.7
77%
2 Ratings

Customizable reports

8.7
87%
17 Ratings
5.5
55%
3 Ratings

Customization

8.6

Sage CRM

86%
7.4

Veeva CRM

74%
Sage CRM ranks higher in 4/4 features

Custom fields

8.6
86%
17 Ratings
7.2
72%
3 Ratings

Custom objects

8.5
85%
16 Ratings
7.2
72%
3 Ratings

Scripting environment

9.0
90%
16 Ratings
7.3
73%
2 Ratings

API for custom integration

8.3
83%
14 Ratings
7.9
79%
3 Ratings

Security

8.7

Sage CRM

87%
9.0

Veeva CRM

90%
Veeva CRM ranks higher in 2/2 features

Single sign-on capability

8.7
87%
17 Ratings
9.0
90%
3 Ratings

Role-based user permissions

8.7
87%
13 Ratings
9.0
90%
3 Ratings

Social CRM

9.4

Sage CRM

94%
8.5

Veeva CRM

85%
Sage CRM ranks higher in 2/2 features

Social data

9.5
95%
13 Ratings
8.0
80%
1 Rating

Social engagement

9.3
93%
13 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

9.0

Sage CRM

90%
9.0

Veeva CRM

90%
Sage CRM ranks higher in 2/2 features

Marketing automation

9.1
91%
14 Ratings
9.0
90%
1 Rating

Compensation management

8.9
89%
12 Ratings
N/A
0 Ratings

Platform

7.7

Sage CRM

77%
9.2

Veeva CRM

92%
Veeva CRM ranks higher in 1/1 features

Mobile access

7.7
77%
16 Ratings
9.2
92%
3 Ratings

Attribute Ratings

  • Sage CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Sage CRM

89%
28 Ratings
8.1

Veeva CRM

81%
3 Ratings

Likelihood to Renew

5.1

Sage CRM

51%
11 Ratings

Veeva CRM

N/A
0 Ratings

Usability

8.9

Sage CRM

89%
11 Ratings

Veeva CRM

N/A
0 Ratings

Performance

8.2

Sage CRM

82%
2 Ratings

Veeva CRM

N/A
0 Ratings

Support Rating

7.9

Sage CRM

79%
8 Ratings

Veeva CRM

N/A
0 Ratings

In-Person Training

7.0

Sage CRM

70%
1 Rating

Veeva CRM

N/A
0 Ratings

Implementation Rating

8.0

Sage CRM

80%
2 Ratings

Veeva CRM

N/A
0 Ratings

Likelihood to Recommend

Sage

as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Read full review

Veeva Systems

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Read full review

Pros

Sage

  • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
  • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Read full review

Veeva Systems

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Read full review

Cons

Sage

  • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
  • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
  • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
Read full review

Veeva Systems

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Read full review

Pricing Details

Sage CRM

Starting Price

$33 per month

Editions & Modules

Sage CRM editions and modules pricing
EditionModules
Sage CRM (on premise)1
Sage CRM (cloud)$452

Footnotes

  1. Lifetime License per Seat
  2. Per User per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Tiered pricing is available for multiple users.

Veeva CRM

Starting Price

$0

Editions & Modules

Veeva CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Sage

    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Read full review

    Veeva Systems

    No answers on this topic

    Usability

    Sage

    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Read full review

    Veeva Systems

    No answers on this topic

    Performance

    Sage

    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review

    Veeva Systems

    No answers on this topic

    Support Rating

    Sage

    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Read full review

    Veeva Systems

    No answers on this topic

    In-Person Training

    Sage

    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Read full review

    Veeva Systems

    No answers on this topic

    Implementation Rating

    Sage

    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Read full review

    Veeva Systems

    No answers on this topic

    Alternatives Considered

    Sage

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review

    Veeva Systems

    As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
    Read full review

    Return on Investment

    Sage

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Read full review

    Veeva Systems

    • The system has allowed our field staff to be more efficient
    • Target marketing based on the data analytics
    Read full review

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