What users are saying about
64 Ratings
16 Ratings
64 Ratings
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Score 8.5 out of 100
16 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sage CRM
10.0
Veeva CRM
7.6
Customer data management / contact management
Sage CRM
10.0
Veeva CRM
8.0
Workflow management
Sage CRM
10.0
Veeva CRM
8.1
Territory management
Sage CRM
10.0
Veeva CRM
7.1
Opportunity management
Sage CRM
10.0
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Sage CRM
10.0
Veeva CRM
7.6
Contract management
Sage CRM
10.0
Veeva CRM
7.1
Quote & order management
Sage CRM
10.0
Veeva CRM
6.1
Interaction tracking
Sage CRM
10.0
Veeva CRM
8.3
Channel / partner relationship management
Sage CRM
10.0
Veeva CRM
8.0

Customer Service & Support

Sage CRM
10.0
Veeva CRM
8.0
Case management
Sage CRM
10.0
Veeva CRM
8.0
Call center management
Sage CRM
10.0
Veeva CRM
8.0
Help desk management
Sage CRM
10.0
Veeva CRM
8.0

Marketing Automation

Sage CRM
10.0
Veeva CRM
7.1
Lead management
Sage CRM
10.0
Veeva CRM
7.0
Email marketing
Sage CRM
10.0
Veeva CRM
7.1

CRM Project Management

Sage CRM
10.0
Veeva CRM
7.5
Task management
Sage CRM
10.0
Veeva CRM
8.0
Billing and invoicing management
Sage CRM
10.0
Veeva CRM
7.6
Reporting
Sage CRM
10.0
Veeva CRM
6.9

CRM Reporting & Analytics

Sage CRM
10.0
Veeva CRM
6.4
Forecasting
Sage CRM
10.0
Veeva CRM
6.1
Pipeline visualization
Sage CRM
10.0
Veeva CRM
7.7
Customizable reports
Sage CRM
10.0
Veeva CRM
5.5

Customization

Sage CRM
9.5
Veeva CRM
7.4
Custom fields
Sage CRM
10.0
Veeva CRM
7.2
Custom objects
Sage CRM
9.0
Veeva CRM
7.2
Scripting environment
Sage CRM
9.0
Veeva CRM
7.3
API for custom integration
Sage CRM
10.0
Veeva CRM
7.9

Security

Sage CRM
10.0
Veeva CRM
9.0
Single sign-on capability
Sage CRM
10.0
Veeva CRM
9.0
Role-based user permissions
Sage CRM
10.0
Veeva CRM
9.0

Social CRM

Sage CRM
9.5
Veeva CRM
8.5
Social data
Sage CRM
9.0
Veeva CRM
8.0
Social engagement
Sage CRM
10.0
Veeva CRM
9.0

Integrations with 3rd-party Software

Sage CRM
10.0
Veeva CRM
9.0
Marketing automation
Sage CRM
10.0
Veeva CRM
9.0
Compensation management
Sage CRM
10.0
Veeva CRM

Platform

Sage CRM
9.0
Veeva CRM
9.2
Mobile access
Sage CRM
9.0
Veeva CRM
9.2

Pros

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Usability

Sage CRM

Sage CRM 10.0
Based on 4 answers
Helped us improve on our sales and build up client base while still maintaining their contact databases.The system is relatively cheap compared to deliverables and it's easier to understand and use.Managers no longer need to sit down with staff since it's easier to track from the system on specific key parameters that guide us towards realizing better returns.
Brittany Powells | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Performance

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Sage CRM

Sage CRM 10.0
Based on 1 answer
For the many times I encountered challenges, my emails were always responded to on time and the supporting staff would go a step further to find out if my issues had been well resolved.
Brittany Powells | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

In-Person Training

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sage CRM
10.0
Veeva CRM
8.1

Likelihood to Renew

Sage CRM
5.1
Veeva CRM

Usability

Sage CRM
10.0
Veeva CRM

Performance

Sage CRM
8.2
Veeva CRM

Support Rating

Sage CRM
10.0
Veeva CRM

In-Person Training

Sage CRM
7.0
Veeva CRM

Implementation Rating

Sage CRM
8.0
Veeva CRM

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