What users are saying about
80 Ratings
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Top Rated
2946 Ratings
80 Ratings
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Score 8.6 out of 100

WordPress

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Top Rated
2946 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • Sage CRM ranks higher in 1 feature set: Security

Sales Force Automation

8.9

Sage CRM

89%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 9/9 features

Customer data management / contact management

9.1
91%
17 Ratings
N/A
0 Ratings

Workflow management

8.7
87%
16 Ratings
N/A
0 Ratings

Territory management

8.7
87%
17 Ratings
N/A
0 Ratings

Opportunity management

8.9
89%
17 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.1
91%
16 Ratings
N/A
0 Ratings

Contract management

8.7
87%
14 Ratings
N/A
0 Ratings

Quote & order management

9.1
91%
16 Ratings
N/A
0 Ratings

Interaction tracking

9.3
93%
16 Ratings
N/A
0 Ratings

Channel / partner relationship management

8.8
88%
16 Ratings
N/A
0 Ratings

Customer Service & Support

8.3

Sage CRM

83%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 3/3 features

Case management

8.2
82%
16 Ratings
N/A
0 Ratings

Call center management

8.3
83%
15 Ratings
N/A
0 Ratings

Help desk management

8.4
84%
14 Ratings
N/A
0 Ratings

Marketing Automation

8.9

Sage CRM

89%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features

Lead management

8.9
89%
16 Ratings
N/A
0 Ratings

Email marketing

8.8
88%
15 Ratings
N/A
0 Ratings

CRM Project Management

9.1

Sage CRM

91%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 3/3 features

Task management

9.1
91%
16 Ratings
N/A
0 Ratings

Billing and invoicing management

9.1
91%
15 Ratings
N/A
0 Ratings

Reporting

9.3
93%
13 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

8.7

Sage CRM

87%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 3/3 features

Forecasting

8.8
88%
16 Ratings
N/A
0 Ratings

Pipeline visualization

8.5
85%
16 Ratings
N/A
0 Ratings

Customizable reports

8.8
88%
17 Ratings
N/A
0 Ratings

Customization

8.7

Sage CRM

87%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 4/4 features

Custom fields

8.7
87%
17 Ratings
N/A
0 Ratings

Custom objects

8.6
86%
16 Ratings
N/A
0 Ratings

Scripting environment

9.0
90%
16 Ratings
N/A
0 Ratings

API for custom integration

8.4
84%
14 Ratings
N/A
0 Ratings

Security

8.8

Sage CRM

88%
8.4

WordPress

84%
Sage CRM ranks higher in 2/2 features

Single sign-on capability

8.8
88%
17 Ratings
N/A
0 Ratings

Role-based user permissions

8.8
88%
13 Ratings
8.4
84%
125 Ratings

Social CRM

9.4

Sage CRM

94%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features

Social data

9.4
94%
13 Ratings
N/A
0 Ratings

Social engagement

9.4
94%
13 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

9.0

Sage CRM

90%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features

Marketing automation

9.1
91%
14 Ratings
N/A
0 Ratings

Compensation management

8.9
89%
12 Ratings
N/A
0 Ratings

Platform

7.8

Sage CRM

78%

WordPress

Feature Set Not Supported
N/A
Sage CRM ranks higher in 1/1 features

Mobile access

7.8
78%
16 Ratings
N/A
0 Ratings

Platform & Infrastructure

Sage CRM

Feature Set Not Supported
N/A
8.3

WordPress

83%
WordPress ranks higher in 2/2 features

API

N/A
0 Ratings
8.3
83%
91 Ratings

Internationalization / multi-language

N/A
0 Ratings
8.4
84%
77 Ratings

Web Content Creation

Sage CRM

Feature Set Not Supported
N/A
8.2

WordPress

82%
WordPress ranks higher in 8/8 features

WYSIWYG editor

N/A
0 Ratings
8.1
81%
118 Ratings

Code quality / cleanliness

N/A
0 Ratings
7.8
78%
120 Ratings

Admin section

N/A
0 Ratings
8.2
82%
129 Ratings

Page templates

N/A
0 Ratings
8.3
83%
126 Ratings

Library of website themes

N/A
0 Ratings
8.8
88%
128 Ratings

Mobile optimization / responsive design

N/A
0 Ratings
8.5
85%
127 Ratings

Publishing workflow

N/A
0 Ratings
8.4
84%
124 Ratings

Form generator

N/A
0 Ratings
7.6
76%
105 Ratings

Web Content Management

Sage CRM

Feature Set Not Supported
N/A
8.4

WordPress

84%
WordPress ranks higher in 5/5 features

Content taxonomy

N/A
0 Ratings
8.2
82%
111 Ratings

SEO support

N/A
0 Ratings
8.2
82%
116 Ratings

Bulk management

N/A
0 Ratings
7.8
78%
99 Ratings

Availability / breadth of extensions

N/A
0 Ratings
9.3
93%
120 Ratings

Community / comment management

N/A
0 Ratings
8.6
86%
119 Ratings

Attribute Ratings

  • Sage CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • WordPress is rated higher in 4 areas: Likelihood to Renew, Usability, Performance, Implementation Rating
  • Sage CRM and WordPress are tied in 1 area: In-Person Training

Likelihood to Recommend

9.0

Sage CRM

90%
28 Ratings
8.9

WordPress

89%
167 Ratings

Likelihood to Renew

5.1

Sage CRM

51%
11 Ratings
8.1

WordPress

81%
37 Ratings

Usability

9.0

Sage CRM

90%
11 Ratings
9.2

WordPress

92%
17 Ratings

Availability

Sage CRM

N/A
0 Ratings
9.5

WordPress

95%
6 Ratings

Performance

8.2

Sage CRM

82%
2 Ratings
8.6

WordPress

86%
4 Ratings

Support Rating

8.0

Sage CRM

80%
8 Ratings
6.5

WordPress

65%
21 Ratings

In-Person Training

7.0

Sage CRM

70%
1 Rating
7.0

WordPress

70%
1 Rating

Online Training

Sage CRM

N/A
0 Ratings
10.0

WordPress

100%
1 Rating

Implementation Rating

8.0

Sage CRM

80%
2 Ratings
9.0

WordPress

90%
18 Ratings

Product Scalability

Sage CRM

N/A
0 Ratings
10.0

WordPress

100%
1 Rating

Likelihood to Recommend

Sage CRM

as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Francisco Martinez | TrustRadius Reviewer

WordPress

If your business relies heavily on content creation, and particularly on blog posts, then WordPress is really the best option you have. But if you don't have a blog, you only need static pages, or you want to build an eCommerce site, then you might want to explore other alternatives.
Sebastian Correa Marsico | TrustRadius Reviewer

Pros

Sage CRM

  • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
  • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Jeffrey Wallace | TrustRadius Reviewer

WordPress

  • WordPress is incredibly easy to set up and get running with little to no technical knowledge. Most web hosts will do it for you, since it's so easy.
  • With thousands of themes available for free and for low cost, WordPress can accommodate any design you can imagine.
  • The community behind WordPress is generous, and there are loads of educational opportunities both online and in person to learn and connect with other users.
Lisa Keyser | TrustRadius Reviewer

Cons

Sage CRM

  • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
  • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
  • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
Anonymous | TrustRadius Reviewer

WordPress

  • WordPress breaks often so you need to have someone who understands how to troubleshoot, which can take time and money.
  • Some plugins are easier to customize than others, for example, some don't require any coding knowledge while others do. This can limit your project if you are not a coder.
  • WordPress can be easily hacked, so you also need someone who can ensure your sites are secure.
Anonymous | TrustRadius Reviewer

Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$33 per month

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

WordPress

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

WordPress Editions & Modules

Additional Pricing Details

Likelihood to Renew

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

WordPress

WordPress 8.1
Based on 37 answers
My rating is based on the knowledge I have of the community that WordPress has had built around it for years now. It's as solid as it comes when you talk about community involvement and expansion. There's no other CMS out there that can match-up with it, hands down.
Mathew Riexinger | TrustRadius Reviewer

Usability

Sage CRM

Sage CRM 9.0
Based on 11 answers
Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
America Castañeda | TrustRadius Reviewer

WordPress

WordPress 9.2
Based on 17 answers
I give it an 8 rating because it's a great piece of open-source software that can be customized easily. There is an ease of use and the customizations are a treat. There are a lot of themes to choose from (though paid themes are the best as they provide more support).
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sage CRM

No score
No answers yet
No answers on this topic

WordPress

WordPress 9.5
Based on 6 answers
Anyone can visit WordPress.org and download a fully functional copy of WordPress free of charge. Additionally, WordPress is offered to users as open-source software, which means that anyone can customize the code to create new applications and make these available to other WordPress users.
Martin Aranovitch | TrustRadius Reviewer

Performance

Sage CRM

Sage CRM 8.2
Based on 2 answers
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

WordPress

WordPress 8.6
Based on 4 answers
Mostly, any performance issues have to do with using too many plugins and these can sometimes slow down the overall performance of your site. It is very tempting to start adding lots of plugins to your WordPress site, however, as there are thousands of great plugins to choose from and so many of them help you do amazing things on your site.If you begin to notice performance issues with your WordPress site (e.g. pages being slow to load), there are ways to optimize the performance of your site, but this requires learning the process. WordPress users can learn how to optimize their WordPress sites by downloading the WPTrainMe WordPress training plugin (WPTrainMe.com) and going through the detailed step-by-step WordPress optimization tutorials.
Martin Aranovitch | TrustRadius Reviewer

Support Rating

Sage CRM

Sage CRM 8.0
Based on 8 answers
Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
Anonymous | TrustRadius Reviewer

WordPress

WordPress 6.5
Based on 21 answers
WordPress itself only has community service so your experience will depend on where you turn. Online, through forums and community boards, support is rudimentary but effective. You can easily turn to your local community and find exceptional individuals who know and use WordPress regularly for more advanced, inexpensive, support. I'm rating this less than 10 because of the lack of any formal support provided by a company.
Anonymous | TrustRadius Reviewer

In-Person Training

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

WordPress

WordPress 7.0
Based on 1 answer
Varies by the person providing training. High marks as it's incredibly easy to find experienced individuals in your community to provide training on any aspect of WordPress from content marketing, SEO, plugin development, theme design, etc. Less than 10 though as the training is community based and expectations for a session you find may fall short.
Anonymous | TrustRadius Reviewer

Online Training

Sage CRM

No score
No answers yet
No answers on this topic

WordPress

WordPress 10.0
Based on 1 answer
It is very easy to find online resources to learn how to do just about anything with WordPress.
Lori Berkowitz | TrustRadius Reviewer

Implementation Rating

Sage CRM

Sage CRM 8.0
Based on 2 answers
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

WordPress

WordPress 9.0
Based on 18 answers
WordPress is not a great solution if you have:1) A larger site with performance / availability requirements.2) Multiple types of content you want to share - each with its own underlying data structure.3) Multiple sites you need to manage.For very small sites where these needs are not paramount, WordPress is a decent solution
Anonymous | TrustRadius Reviewer

Alternatives Considered

Sage CRM

Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted.In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
Gary Perkins | TrustRadius Reviewer

WordPress

We have considered and operated within Shopify and Squarespace. Both serve their purpose for niche clients, but we do recommend WordPress as being the superior option. We find that WordPress is easier to use and offers maximum scalability while the others are more challenging to design, code, configure and launch.
Anonymous | TrustRadius Reviewer

Scalability

Sage CRM

No score
No answers yet
No answers on this topic

WordPress

WordPress 10.0
Based on 1 answer
WordPress is completely scalable. You can get started immediately with a very simple "out-of-the box" WordPress installation and then add whatever functionality you need as and when you need it, and continue expanding. Often we will create various WordPress sites on the same domain to handle different aspects of our strategy (e.g. one site for the sales pages, product information and/or a marketing blog, another for delivering products securely through a private membership site, and another for running an affiliate program or other application), and then ties all of these sites together using a common theme and links on each of the site's menus.Additionally, WordPress offers a multisite function that allows organizations and institutions to manage networks of sites managed by separate individual site owners, but centrally administered by the parent organization. You can also expand WordPress into a social networking or community site, forums, etc.The same scalability applies to web design. You can start with a simple design and then scale things up to display sites with amazing visual features, including animations and video effects, sliding images and animated product image galleries, elements that appear and fade from visitor browsers, etc.The scaling possibilities of WordPress are truly endless.
Martin Aranovitch | TrustRadius Reviewer

Return on Investment

Sage CRM

  • It is very affordable in pricing, compared to competitors
  • Lead management and convertion into prospects is also a very easy process
  • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
Luis Brea | TrustRadius Reviewer

WordPress

  • WordPress helps us reduce website management costs because we can oversee updates in-house.
  • WordPress is easy to use, reducing the amount of time we spend on website management.
  • The ease of use enables us to offer website management for clients, helping us grow our capabilities/business.
Jess Messenger | TrustRadius Reviewer

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