What users are saying about
23 Ratings
68 Ratings
23 Ratings
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Score 8.4 out of 100
68 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Salesflare ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
  • Zendesk Sell ranks higher in 2 feature sets: Customer Service & Support, Security

Sales Force Automation

8.0

Salesflare

80%
6.1

Zendesk Sell

61%
Salesflare ranks higher in 9/9 features

Customer data management / contact management

8.5
85%
11 Ratings
7.9
79%
14 Ratings

Workflow management

8.2
82%
11 Ratings
6.7
67%
15 Ratings

Territory management

5.1
51%
2 Ratings
4.8
48%
8 Ratings

Opportunity management

8.1
81%
11 Ratings
6.3
63%
13 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.1
91%
11 Ratings
6.2
62%
15 Ratings

Contract management

10.0
100%
1 Rating
5.4
54%
10 Ratings

Quote & order management

6.1
61%
2 Ratings
3.9
39%
7 Ratings

Interaction tracking

8.6
86%
11 Ratings
6.9
69%
15 Ratings

Channel / partner relationship management

8.2
82%
7 Ratings
6.4
64%
11 Ratings

Customer Service & Support

8.3

Salesflare

83%
8.9

Zendesk Sell

89%
Zendesk Sell ranks higher in 2/3 features

Case management

9.0
90%
1 Rating
8.8
88%
7 Ratings

Call center management

7.0
70%
1 Rating
8.7
87%
8 Ratings

Help desk management

9.0
90%
1 Rating
9.1
91%
11 Ratings

Marketing Automation

8.2

Salesflare

82%
7.0

Zendesk Sell

70%
Salesflare ranks higher in 2/2 features

Lead management

8.2
82%
10 Ratings
6.3
63%
12 Ratings

Email marketing

8.2
82%
9 Ratings
7.7
77%
9 Ratings

CRM Project Management

8.0

Salesflare

80%
5.3

Zendesk Sell

53%
Salesflare ranks higher in 3/3 features

Task management

8.0
80%
11 Ratings
7.6
76%
13 Ratings

Billing and invoicing management

8.0
80%
1 Rating
1.0
10%
5 Ratings

Reporting

8.0
80%
11 Ratings
7.2
72%
13 Ratings

CRM Reporting & Analytics

8.0

Salesflare

80%
7.1

Zendesk Sell

71%
Salesflare ranks higher in 2/3 features

Forecasting

7.6
76%
9 Ratings
5.9
59%
12 Ratings

Pipeline visualization

8.9
89%
11 Ratings
6.3
63%
14 Ratings

Customizable reports

7.6
76%
10 Ratings
9.2
92%
14 Ratings

Customization

8.8

Salesflare

88%
3.7

Zendesk Sell

37%
Salesflare ranks higher in 3/4 features

Custom fields

8.3
83%
10 Ratings
6.0
60%
15 Ratings

Custom objects

10.0
100%
2 Ratings
4.8
48%
10 Ratings

API for custom integration

8.2
82%
10 Ratings
3.0
30%
8 Ratings

Scripting environment

N/A
0 Ratings
1.1
11%
6 Ratings

Security

8.2

Salesflare

82%
9.2

Zendesk Sell

92%
Zendesk Sell ranks higher in 2/2 features

Single sign-on capability

8.4
84%
7 Ratings
9.1
91%
12 Ratings

Role-based user permissions

8.0
80%
10 Ratings
9.2
92%
11 Ratings

Social CRM

8.4

Salesflare

84%
3.9

Zendesk Sell

39%
Salesflare ranks higher in 2/2 features

Social data

8.5
85%
8 Ratings
1.0
10%
4 Ratings

Social engagement

8.3
83%
8 Ratings
6.8
68%
5 Ratings

Integrations with 3rd-party Software

8.7

Salesflare

87%
5.3

Zendesk Sell

53%
Salesflare ranks higher in 1/2 features

Marketing automation

8.4
84%
8 Ratings
9.6
96%
7 Ratings

Compensation management

9.0
90%
1 Rating
1.0
10%
3 Ratings

Platform

8.7

Salesflare

87%
8.2

Zendesk Sell

82%
Salesflare ranks higher in 1/1 features

Mobile access

8.7
87%
11 Ratings
8.2
82%
13 Ratings

Attribute Ratings

  • Salesflare is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

Salesflare

90%
11 Ratings
8.1

Zendesk Sell

81%
15 Ratings

Likelihood to Renew

Salesflare

N/A
0 Ratings
3.0

Zendesk Sell

30%
1 Rating

Usability

8.9

Salesflare

89%
9 Ratings
8.5

Zendesk Sell

85%
4 Ratings

Support Rating

9.1

Salesflare

91%
9 Ratings
7.5

Zendesk Sell

75%
5 Ratings

Online Training

Salesflare

N/A
0 Ratings
7.0

Zendesk Sell

70%
1 Rating

Implementation Rating

Salesflare

N/A
0 Ratings
8.0

Zendesk Sell

80%
2 Ratings

Likelihood to Recommend

Salesflare

In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
Read full review

Zendesk

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
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Pros

Salesflare

  • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
  • Powerful data automation features so everything you do has maximum bottom-line impact.
  • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
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Zendesk

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
Read full review

Cons

Salesflare

  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Read full review

Zendesk

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Read full review

Pricing Details

Salesflare

Starting Price

$29 per user per month

Editions & Modules

Salesflare editions and modules pricing
EditionModules
Growth291
Pro492
Enterprise993

Footnotes

  1. per user per month
  2. per user per month
  3. per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Zendesk Sell

Starting Price

$19 per seat/month billed annually

Editions & Modules

Zendesk Sell editions and modules pricing
EditionModules
Sell Team$19.001
Sell Professional$49.002
Sell Enterprise$99.003
Sell Elite$199.004
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.005

Footnotes

  1. per seat/month billed annually
  2. per seat/month billed annually
  3. per seat/month billed annually
  4. per seat/month billed annually
  5. Per User Per Month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Salesflare

No answers on this topic

Zendesk

We have moved on to a more robust option of CMS.
Read full review

Usability

Salesflare

The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Read full review

Zendesk

I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
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Support Rating

Salesflare

Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
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Zendesk

Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
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Online Training

Salesflare

No answers on this topic

Zendesk

This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
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Implementation Rating

Salesflare

No answers on this topic

Zendesk

Simple, and straight forward.
Read full review

Alternatives Considered

Salesflare

Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Read full review

Zendesk

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Read full review

Return on Investment

Salesflare

  • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
  • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
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Zendesk

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
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Screenshots

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