What users are saying about
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21 Ratings
60 Ratings

Salesflare

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21 Ratings
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Score 9.4 out of 100
60 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Salesflare

In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
Aononna Tazin | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesflare
7.9
Zendesk Sell
5.3
Customer data management / contact management
Salesflare
8.5
Zendesk Sell
7.1
Workflow management
Salesflare
8.0
Zendesk Sell
6.5
Territory management
Salesflare
5.1
Zendesk Sell
3.6
Opportunity management
Salesflare
8.2
Zendesk Sell
4.5
Integration with email client (e.g., Outlook or Gmail)
Salesflare
9.1
Zendesk Sell
6.5
Contract management
Salesflare
10.0
Zendesk Sell
6.0
Quote & order management
Salesflare
6.1
Zendesk Sell
3.0
Interaction tracking
Salesflare
8.5
Zendesk Sell
6.2
Channel / partner relationship management
Salesflare
8.1
Zendesk Sell
4.2

Customer Service & Support

Salesflare
8.3
Zendesk Sell
4.9
Case management
Salesflare
9.0
Zendesk Sell
4.3
Call center management
Salesflare
7.0
Zendesk Sell
4.2
Help desk management
Salesflare
9.0
Zendesk Sell
6.1

Marketing Automation

Salesflare
8.0
Zendesk Sell
5.8
Lead management
Salesflare
8.0
Zendesk Sell
5.7
Email marketing
Salesflare
8.0
Zendesk Sell
5.9

CRM Project Management

Salesflare
8.1
Zendesk Sell
6.3
Task management
Salesflare
8.1
Zendesk Sell
6.6
Billing and invoicing management
Salesflare
8.0
Zendesk Sell
6.3
Reporting
Salesflare
8.1
Zendesk Sell
6.2

CRM Reporting & Analytics

Salesflare
7.9
Zendesk Sell
4.6
Forecasting
Salesflare
7.6
Zendesk Sell
2.2
Pipeline visualization
Salesflare
8.9
Zendesk Sell
4.8
Customizable reports
Salesflare
7.2
Zendesk Sell
6.8

Customization

Salesflare
8.9
Zendesk Sell
5.6
Custom fields
Salesflare
8.5
Zendesk Sell
5.3
Custom objects
Salesflare
10.0
Zendesk Sell
5.0
API for custom integration
Salesflare
8.4
Zendesk Sell
7.2
Scripting environment
Salesflare
Zendesk Sell
5.0

Security

Salesflare
8.3
Zendesk Sell
6.5
Single sign-on capability
Salesflare
8.6
Zendesk Sell
5.6
Role-based user permissions
Salesflare
8.1
Zendesk Sell
7.5

Social CRM

Salesflare
8.5
Zendesk Sell
3.0
Social data
Salesflare
8.4
Zendesk Sell
1.1
Social engagement
Salesflare
8.6
Zendesk Sell
4.9

Integrations with 3rd-party Software

Salesflare
8.5
Zendesk Sell
6.5
Marketing automation
Salesflare
8.1
Zendesk Sell
7.5
Compensation management
Salesflare
9.0
Zendesk Sell
5.6

Platform

Salesflare
8.7
Zendesk Sell
7.9
Mobile access
Salesflare
8.7
Zendesk Sell
7.9

Pros

Salesflare

  • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
  • Powerful data automation features so everything you do has maximum bottom-line impact.
  • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
Gilles De Clerck | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Salesflare

  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Gary Shouldis | TrustRadius Reviewer

Zendesk Sell

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Leif Johnson | TrustRadius Reviewer

Likelihood to Renew

Salesflare

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Salesflare

Salesflare 8.9
Based on 9 answers
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Tomer Aharon | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.3
Based on 4 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Brittany Cooper | TrustRadius Reviewer

Support Rating

Salesflare

Salesflare 9.1
Based on 9 answers
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends)But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Sampath S | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 7.0
Based on 5 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Brittany Cooper | TrustRadius Reviewer

Online Training

Salesflare

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Salesflare

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Salesflare

Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Kevin Miller | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Salesflare

  • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
  • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
Aononna Tazin | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Zendesk Sell

Pricing Details

Salesflare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesflare Editions & Modules

Edition
Growth$291
Pro$491
Enterprise$991
  1. per user per month
Additional Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesflare
9.1
Zendesk Sell
6.4

Likelihood to Renew

Salesflare
Zendesk Sell
3.0

Usability

Salesflare
8.9
Zendesk Sell
8.3

Support Rating

Salesflare
9.1
Zendesk Sell
7.0

Online Training

Salesflare
Zendesk Sell
7.0

Implementation Rating

Salesflare
Zendesk Sell
8.0

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