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84 Ratings
331 Ratings
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Score 8.1 out of 100

Spryker Cloud Commerce OS

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84 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Salesforce Commerce Cloud ranks higher in 3 feature sets: Online Storefront, Online Payment System, eCommerce Marketing
  • Spryker Cloud Commerce OS ranks higher in 2 feature sets: Online Shopping Cart, eCommerce Business Management

Online Storefront

7.6

Salesforce Commerce Cloud

76%
7.2

Spryker Cloud Commerce OS

72%
Salesforce Commerce Cloud ranks higher in 8/9 features

Product catalog & listings

7.8
78%
29 Ratings
7.7
77%
58 Ratings

Product management

7.8
78%
29 Ratings
6.9
69%
58 Ratings

Bulk product upload

7.6
76%
29 Ratings
7.2
72%
51 Ratings

Branding

7.7
77%
28 Ratings
7.5
75%
52 Ratings

Mobile storefront

7.9
79%
27 Ratings
7.6
76%
50 Ratings

Product variations

7.9
79%
30 Ratings
7.9
79%
61 Ratings

Website integration

7.7
77%
30 Ratings
N/A
0 Ratings

Visual customization

6.6
66%
30 Ratings
7.2
72%
54 Ratings

CMS

7.0
70%
27 Ratings
5.8
58%
56 Ratings

Online Shopping Cart

7.5

Salesforce Commerce Cloud

75%
7.8

Spryker Cloud Commerce OS

78%
Salesforce Commerce Cloud ranks higher in 1/2 features

Abandoned cart recovery

6.8
68%
23 Ratings
7.8
78%
41 Ratings

Checkout user experience

8.1
81%
27 Ratings
7.7
77%
57 Ratings

Online Payment System

8.7

Salesforce Commerce Cloud

87%
7.9

Spryker Cloud Commerce OS

79%
Salesforce Commerce Cloud ranks higher in 1/1 features

eCommerce security

8.7
87%
25 Ratings
7.9
79%
53 Ratings

eCommerce Marketing

8.2

Salesforce Commerce Cloud

82%
7.2

Spryker Cloud Commerce OS

72%
Salesforce Commerce Cloud ranks higher in 3/3 features

Promotions & discounts

8.3
83%
26 Ratings
7.7
77%
55 Ratings

Personalized recommendations

8.1
81%
28 Ratings
6.7
67%
40 Ratings

SEO

8.4
84%
25 Ratings
7.1
71%
49 Ratings

eCommerce Business Management

7.6

Salesforce Commerce Cloud

76%
7.8

Spryker Cloud Commerce OS

78%
Salesforce Commerce Cloud ranks higher in 3/5 features

Multi-site management

8.5
85%
26 Ratings
7.7
77%
54 Ratings

Order processing

7.7
77%
27 Ratings
8.3
83%
57 Ratings

Inventory management

7.9
79%
25 Ratings
7.5
75%
50 Ratings

Shipping

7.5
75%
23 Ratings
7.3
73%
43 Ratings

Custom functionality

6.5
65%
29 Ratings
8.3
83%
58 Ratings

Attribute Ratings

  • Salesforce Commerce Cloud is rated higher in 2 areas: Usability, Support Rating
  • Spryker Cloud Commerce OS is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.2

Salesforce Commerce Cloud

72%
42 Ratings
8.0

Spryker Cloud Commerce OS

80%
67 Ratings

Likelihood to Renew

7.8

Salesforce Commerce Cloud

78%
10 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Usability

8.0

Salesforce Commerce Cloud

80%
2 Ratings
7.5

Spryker Cloud Commerce OS

75%
67 Ratings

Availability

8.0

Salesforce Commerce Cloud

80%
2 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Performance

9.0

Salesforce Commerce Cloud

90%
2 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Support Rating

9.0

Salesforce Commerce Cloud

90%
6 Ratings
7.6

Spryker Cloud Commerce OS

76%
67 Ratings

In-Person Training

8.0

Salesforce Commerce Cloud

80%
1 Rating

Spryker Cloud Commerce OS

N/A
0 Ratings

Implementation Rating

8.0

Salesforce Commerce Cloud

80%
4 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Likelihood to Recommend

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system.It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
Tim Schestag | TrustRadius Reviewer

Pros

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Anonymous | TrustRadius Reviewer

Cons

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
Moritz Jung | TrustRadius Reviewer

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$4 per month

Spryker Cloud Commerce OS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.5
Based on 67 answers
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
Saulius Lazaravičius | TrustRadius Reviewer

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.6
Based on 67 answers
Customer service is well established and reacts very fast to our needs, so that would justify an even higher ranking. But reported bugs take partly a long time to be fixed or are not treated at all. A lot of problems are reported back as "project issues", but having a highly individual product is their USP in the end. Documentation is partly very outdated or not helping at all. Missing developer support for sharing the Spryker technology stack or philosophies.
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Spryker Cloud Commerce OS

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Spryker Cloud Commerce OS

If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Extending the reach and visibility of the brand through content and commerce.
  • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
  • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
Jan Stöckel | TrustRadius Reviewer

Screenshots

Salesforce Commerce Cloud

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