Salesforce Commerce Cloud vs. Spryker Cloud Commerce OS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Spryker Cloud Commerce OS
Score 6.0 out of 10
N/A
Spryker Cloud Commerce OS is a modular Commerce System that enables B2B, B2C, and Marketplace business models through any customer interface, touchpoint, and device. Boasting extensibility, best-in-class performance, and fast time-to-market, the vendor states Spryker is trusted by brands such as TOYOTA, HILTI, and TomTailor. The Spryker Cloud Commerce OS NOW version has been specifically developed for manufacturers and brands who want to reach customers directly online.N/A
Pricing
Salesforce Commerce CloudSpryker Cloud Commerce OS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Commerce CloudSpryker Cloud Commerce OS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Salesforce Commerce CloudSpryker Cloud Commerce OS
Considered Both Products
Salesforce Commerce Cloud

No answer on this topic

Spryker Cloud Commerce OS
Chose Spryker Cloud Commerce OS
Spryker Cloud Commerce OS appealed to us because they have open code, the licensing model was better compared to most vendors, and you have a high degree of developer freedom. The approach of composable commerce is good to integrate it into existing infrastructure, which is …
Chose Spryker Cloud Commerce OS
Spryker as a PaaS solution allows individualization on code and project level.
Developers enjoy working with Spryker due to its modular structure as it is easy to learn, code and customize.
Chose Spryker Cloud Commerce OS
Strong advantages in the area of B2B features. Independent on premise installation possible. Good feature set to implement our business models.
Chose Spryker Cloud Commerce OS
Why we selected Spryker Commerce OS:
- high modularity
- headless integration of bloom reach CMS possible
Chose Spryker Cloud Commerce OS
Higher flexibility, modern technology, web development standards combined with enterprise functionality
Top Pros
Top Cons
Features
Salesforce Commerce CloudSpryker Cloud Commerce OS
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Spryker Cloud Commerce OS
7.3
64 Ratings
5% below category average
Product catalog & listings8.631 Ratings8.060 Ratings
Product management8.331 Ratings6.960 Ratings
Bulk product upload8.830 Ratings7.552 Ratings
Branding7.030 Ratings7.753 Ratings
Mobile storefront7.328 Ratings8.051 Ratings
Product variations7.932 Ratings7.463 Ratings
Website integration7.831 Ratings00 Ratings
Visual customization8.232 Ratings6.756 Ratings
CMS6.829 Ratings6.358 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Commerce Cloud
8.0
29 Ratings
5% above category average
Spryker Cloud Commerce OS
8.3
58 Ratings
9% above category average
Abandoned cart recovery8.524 Ratings8.642 Ratings
Checkout user experience7.629 Ratings7.958 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Commerce Cloud
8.7
27 Ratings
4% above category average
Spryker Cloud Commerce OS
8.1
55 Ratings
3% below category average
eCommerce security8.727 Ratings8.155 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
Spryker Cloud Commerce OS
7.1
59 Ratings
5% below category average
Promotions & discounts8.728 Ratings7.757 Ratings
Personalized recommendations8.430 Ratings6.142 Ratings
SEO7.126 Ratings7.651 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
Spryker Cloud Commerce OS
8.0
63 Ratings
2% above category average
Multi-site management8.528 Ratings7.655 Ratings
Order processing8.629 Ratings8.759 Ratings
Inventory management7.928 Ratings8.152 Ratings
Shipping8.024 Ratings7.445 Ratings
Custom functionality8.130 Ratings8.360 Ratings
Best Alternatives
Salesforce Commerce CloudSpryker Cloud Commerce OS
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
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User Ratings
Salesforce Commerce CloudSpryker Cloud Commerce OS
Likelihood to Recommend
8.0
(45 ratings)
7.7
(69 ratings)
Likelihood to Renew
7.8
(11 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
6.1
(68 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
6.1
(68 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Salesforce Commerce CloudSpryker Cloud Commerce OS
Likelihood to Recommend
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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Spryker Systems, GmbH
Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system. It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
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Pros
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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Spryker Systems, GmbH
  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
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Cons
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Spryker Systems, GmbH
  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
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Likelihood to Renew
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Spryker Systems, GmbH
No answers on this topic
Usability
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
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Spryker Systems, GmbH
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
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Reliability and Availability
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Spryker Systems, GmbH
No answers on this topic
Support Rating
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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Spryker Systems, GmbH
Support suffered from Spryker Cloud Commerce OS's rapid growth. Contacts, department heads, and support systems changed frequently. Support processes as well as documentation are rather poor. One notices that they are putting more effort into the customers recently, but in the course of growth, there is still a lack of focus here. As a customer, I would like to see growth at a slower pace and a phase of stabilization.
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In-Person Training
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Spryker Systems, GmbH
No answers on this topic
Implementation Rating
Salesforce
Implementation went fairly smoothly.
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Spryker Systems, GmbH
No answers on this topic
Alternatives Considered
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Spryker Systems, GmbH
If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
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Return on Investment
Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
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Spryker Systems, GmbH
  • Extending the reach and visibility of the brand through content and commerce.
  • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
  • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
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ScreenShots

Spryker Cloud Commerce OS Screenshots

Screenshot of Out-of-the-box B2B Demo ShopScreenshot of Out-of-the-box B2C Demo ShopScreenshot of Any Device, Front-End, Touchpoint for current or future Commerce