Salesforce Commerce Cloud vs. Stitch Labs (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Stitch Labs (discontinued)
Score 6.9 out of 10
N/A
Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.N/A
Pricing
Salesforce Commerce CloudStitch Labs (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Commerce CloudStitch Labs (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Salesforce Commerce CloudStitch Labs (discontinued)
Top Pros
Top Cons
Features
Salesforce Commerce CloudStitch Labs (discontinued)
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Commerce Cloud
7.9
34 Ratings
3% above category average
Stitch Labs (discontinued)
-
Ratings
Product catalog & listings8.631 Ratings00 Ratings
Product management8.331 Ratings00 Ratings
Bulk product upload8.830 Ratings00 Ratings
Branding7.030 Ratings00 Ratings
Mobile storefront7.328 Ratings00 Ratings
Product variations7.932 Ratings00 Ratings
Website integration7.831 Ratings00 Ratings
Visual customization8.232 Ratings00 Ratings
CMS6.829 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Commerce Cloud
8.0
29 Ratings
5% above category average
Stitch Labs (discontinued)
-
Ratings
Abandoned cart recovery8.524 Ratings00 Ratings
Checkout user experience7.629 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Commerce Cloud
8.7
27 Ratings
4% above category average
Stitch Labs (discontinued)
-
Ratings
eCommerce security8.727 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Commerce Cloud
8.1
30 Ratings
8% above category average
Stitch Labs (discontinued)
-
Ratings
Promotions & discounts8.728 Ratings00 Ratings
Personalized recommendations8.430 Ratings00 Ratings
SEO7.126 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Commerce Cloud
8.2
32 Ratings
5% above category average
Stitch Labs (discontinued)
-
Ratings
Multi-site management8.528 Ratings00 Ratings
Order processing8.629 Ratings00 Ratings
Inventory management7.928 Ratings00 Ratings
Shipping8.024 Ratings00 Ratings
Custom functionality8.130 Ratings00 Ratings
Best Alternatives
Salesforce Commerce CloudStitch Labs (discontinued)
Small Businesses
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Webgility
Webgility
Score 9.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.2 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Commerce CloudStitch Labs (discontinued)
Likelihood to Recommend
8.0
(45 ratings)
1.1
(5 ratings)
Likelihood to Renew
7.8
(11 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
6.0
(1 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
5.0
(3 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Salesforce Commerce CloudStitch Labs (discontinued)
Likelihood to Recommend
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review
Discontinued Products
I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.
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Pros
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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Discontinued Products
  • Inventory management.
  • Order management.
  • Reporting and analytics.
Read full review
Cons
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Discontinued Products
  • Reporting does not work for multiple currencies.
  • There is often a lag when syncing products.
Read full review
Likelihood to Renew
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Discontinued Products
No answers on this topic
Usability
Salesforce
Overall it's going great. Hoping it can reach very good heights soon.
Read full review
Discontinued Products
I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.
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Reliability and Availability
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Discontinued Products
No answers on this topic
Support Rating
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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Discontinued Products
We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.
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In-Person Training
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Discontinued Products
No answers on this topic
Implementation Rating
Salesforce
Implementation went fairly smoothly.
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Discontinued Products
No answers on this topic
Alternatives Considered
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Discontinued Products
I have not researched other alternatives as this solved my problems.
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Return on Investment
Salesforce
  • It created an impact on our processes greatly where we're now able to assist our users with lesser wait times and higher efficiency
  • Content creation is very easy on the tool
  • It also stores the versions of the processes making it easy to roll back a version if needed
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Discontinued Products
  • We had to migrate off this system which was not ideal after being discontinued
  • Was a simple to use medium price range solution to scaling businesses
  • UI/UX was intuitive and was easy to train employees
Read full review
ScreenShots