Salesforce CRM Analytics vs. SAP Analytics Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce CRM Analytics
Score 8.5 out of 10
N/A
Salesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.
$125
per month
SAP Analytics Cloud
Score 8.2 out of 10
N/A
The SAP Analytics Cloud solution brings together analytics and planning with integration to SAP applications and access to heterogenous data sources. As the analytics and planning solution within SAP Business Technology Platform, SAP Analytics Cloud supports trusted insights and integrated planning processes enterprise-wide to help make decisions without doubt.
$36
per month per user
Pricing
Salesforce CRM AnalyticsSAP Analytics Cloud
Editions & Modules
No answers on this topic
SAP Analytics Cloud for Business Intelligence
$36.00
per month per user
SAP Analytics Cloud for Planning
Price upon request
per month per user
Offerings
Pricing Offerings
Salesforce CRM AnalyticsSAP Analytics Cloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA 30-day trial with SAP Analytics Cloud is available, supporting analytics enterprise-wide. A trial can be extended up to 90 days on request.
More Pricing Information
Community Pulse
Salesforce CRM AnalyticsSAP Analytics Cloud
Considered Both Products
Salesforce CRM Analytics
Chose Salesforce CRM Analytics
Obviously Oracle. And I've also used SAP, I implemented Oracle, but I aided implementation of SAP as well.
Chose Salesforce CRM Analytics
Salesforce Analytics Cloud is easier to integrate with Salesforce since it has a native integration and connection point. It does lack in functionality compared to heavy tools like Tableau and Microstrategy. If you want more functionality and are not currently using Salesforce …
Chose Salesforce CRM Analytics
It's best for simple quick analytics. For more complex insights it takes a bit of manipulating. Salesforce Analytics Cloud is in its infancy, but the fact that it is built on the Salesforce platform is a big plus for any institution/organization using salesforce as its primary …
SAP Analytics Cloud
Chose SAP Analytics Cloud
It was a corporate decision that will serve all hubs in the world to gain scalability. Once a gain, one fits all.
Chose SAP Analytics Cloud
SAC includes predictive analytics features, allowing users to perform advanced analytics and forecast future trends. This can be a valuable asset for organizations seeking predictive modeling capabilities.

It has an integration with the SAP landscape, seek a unified platform for …
Chose SAP Analytics Cloud
SAP undoubtedly provides the best use case scenario given its integration capabilities and data management features. Other products do not provide a complete solution and obviously the product quality and reputation matters a lot given the intensity of product usage across the …
Chose SAP Analytics Cloud
This tool does not match up to its competitors like microstrategy and Tableau when it comes to data visualization. It takes more time and effort creating dashboards and building schema objects in this tool. It is not as easy to learn as other competitive tools. Implementation …
Chose SAP Analytics Cloud
Salesforce really does it well and is a prime recommendation for some of my reviews. A lot of people might think I have a preference but honestly, SAP is just outdated and didn't work for our team. Our team reported ease of use, easier reporting, easier lead prospecting, and …
Features
Salesforce CRM AnalyticsSAP Analytics Cloud
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Salesforce CRM Analytics
7.8
48 Ratings
5% below category average
SAP Analytics Cloud
7.9
311 Ratings
4% below category average
Pixel Perfect reports7.541 Ratings7.6261 Ratings
Customizable dashboards8.548 Ratings8.3303 Ratings
Report Formatting Templates7.546 Ratings7.7279 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Salesforce CRM Analytics
7.8
49 Ratings
3% below category average
SAP Analytics Cloud
7.8
317 Ratings
3% below category average
Drill-down analysis8.548 Ratings8.1308 Ratings
Formatting capabilities7.548 Ratings7.6304 Ratings
Integration with R or other statistical packages7.537 Ratings7.1231 Ratings
Report sharing and collaboration7.546 Ratings8.4294 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Salesforce CRM Analytics
8.1
47 Ratings
2% below category average
SAP Analytics Cloud
7.7
298 Ratings
7% below category average
Publish to Web9.037 Ratings7.9255 Ratings
Publish to PDF7.044 Ratings8.0285 Ratings
Report Versioning8.543 Ratings7.8245 Ratings
Report Delivery Scheduling8.540 Ratings7.6240 Ratings
Delivery to Remote Servers7.534 Ratings7.033 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Salesforce CRM Analytics
7.4
45 Ratings
8% below category average
SAP Analytics Cloud
7.7
305 Ratings
4% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.042 Ratings8.0291 Ratings
Location Analytics / Geographic Visualization6.540 Ratings7.8280 Ratings
Predictive Analytics7.042 Ratings7.7280 Ratings
Pattern Recognition and Data Mining8.02 Ratings7.474 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Salesforce CRM Analytics
9.0
48 Ratings
6% above category average
SAP Analytics Cloud
8.2
313 Ratings
4% below category average
Multi-User Support (named login)9.046 Ratings8.2287 Ratings
Role-Based Security Model8.546 Ratings8.0295 Ratings
Multiple Access Permission Levels (Create, Read, Delete)9.042 Ratings8.0288 Ratings
Report-Level Access Control9.02 Ratings8.2101 Ratings
Single Sign-On (SSO)9.541 Ratings8.5293 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Salesforce CRM Analytics
6.8
45 Ratings
13% below category average
SAP Analytics Cloud
7.5
264 Ratings
3% below category average
Responsive Design for Web Access7.543 Ratings7.5253 Ratings
Mobile Application7.034 Ratings7.0223 Ratings
Dashboard / Report / Visualization Interactivity on Mobile6.539 Ratings7.2249 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Salesforce CRM Analytics
8.3
33 Ratings
7% above category average
SAP Analytics Cloud
7.2
42 Ratings
7% below category average
REST API8.031 Ratings7.237 Ratings
Javascript API8.529 Ratings7.034 Ratings
iFrames8.525 Ratings7.328 Ratings
Java API8.528 Ratings7.328 Ratings
Themeable User Interface (UI)7.528 Ratings7.735 Ratings
Customizable Platform (Open Source)8.527 Ratings7.030 Ratings
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Salesforce CRM AnalyticsSAP Analytics Cloud
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Score 8.7 out of 10
Medium-sized Companies
Reveal
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Score 10.0 out of 10
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Score 10.0 out of 10
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Score 9.5 out of 10
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User Ratings
Salesforce CRM AnalyticsSAP Analytics Cloud
Likelihood to Recommend
9.0
(51 ratings)
8.6
(323 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(14 ratings)
Usability
8.5
(10 ratings)
8.1
(250 ratings)
Support Rating
7.7
(6 ratings)
6.0
(70 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
6.0
(1 ratings)
7.9
(7 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(1 ratings)
Professional Services
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Salesforce CRM AnalyticsSAP Analytics Cloud
Likelihood to Recommend
Salesforce
For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
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SAP
>> Using SAC predictive analytics capabilities for inventory management in a Production line setup has helped generate Purchase Requisitions and Purchase Orders for raw or semi-finished goods without much head-banging into Demand management rules. It does it beautifully with seamless integration with HANA core MM and PP modules, along with BI integration. It has resulted in 30% greater warehouse storage capacity, thereby saving revenue from piled-up inventory and associated manpower costs. >> SAC sometimes shows latency in working out a large data set, thus giving a poor user experience compared to its competition. Also, it may occasionally show misinterpretations when embedding data from 3rd-party systems into the HANA core dataset.
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Pros
Salesforce
  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
Read full review
SAP
  • It makes it easier yo analyse order and related records easily.
  • We can easily maintain and track the performance of employees in organisation.
  • Can easily track various aspects for the growth of an organisation thus allowing real time analysis and tracking of organisation's growth and performance.
Read full review
Cons
Salesforce
  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Read full review
SAP
  • Complexity in Data Modeling
  • SAC supports various data sources, but improvements in the ease of connecting to and integrating with certain data repositories, especially non-SAP databases, would enhance the platform's versatility and integration capabilities.
  • An offline mode for SAC could be valuable for users who need to access and analyze data without an internet connection. Additionally, optimizing performance for large datasets and complex visualizations would contribute to a smoother user experience.
Read full review
Likelihood to Renew
Salesforce
No answers on this topic
SAP
We are planning to review the licensing as we have issues with SAC dealing with huge datasets. Analytics area is good for import models but when we have live connections in place that's when we have issue with SAC dealing with huge datasets in live be it BW or be it HANA models in the backend.
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Usability
Salesforce
For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
Read full review
SAP
On a scale of 1 to 10, I would rate 8 SAP Analytics Cloud's overall usability as a 7. SAC has a clean, modern user interface with drag-and-drop features. It is an integrated platform that combines reporting, planning, and predictive analytics in one tool. It has Real-time connectivity with SAP data sources like S/4HANA.


Self-service analytics capabilities allow non-technical users to build simple dashboards.
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Reliability and Availability
Salesforce
No answers on this topic
SAP
I would rate SAP Analytics Cloud an 8 out of 10 for scalability. It offers a flexible, cloud-based architecture that supports expansion across departments and geographies. The platform adapts well to growing data volumes and user needs, making it a strong choice for organizations looking to scale analytics capabilities efficiently.
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Performance
Salesforce
No answers on this topic
SAP
I would rate SAP Analytics Cloud’s performance an 8 out of 10. Pages generally load quickly, and reports run within a reasonable time frame, even with complex datasets. Integration with other systems is smooth and doesn’t noticeably affect performance. Overall, it’s a responsive and efficient tool for business analytics. But
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Support Rating
Salesforce
I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
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SAP
Since the implementation stage, the support team has been very helpful and assisting. Even in the later stages, the tech team had quite a rapid response. In general, SAP has provided us with great customer support, let it be for a specific product of SAP or for integration of different modules.
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In-Person Training
Salesforce
No answers on this topic
SAP
Good videos and reference material available in SAP Portal.
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Online Training
Salesforce
No answers on this topic
SAP
it's ok
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Implementation Rating
Salesforce
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
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SAP
SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
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Alternatives Considered
Salesforce
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
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SAP
SAP Analytics Cloud and Power BI are both tools that help businesses understand their data, but they have some differences. SAC, made by SAP, works well if your company already uses other SAP products. It's in the cloud, easy to use, and has features for analyzing data, getting insights, and planning for the future. Power BI, made by Microsoft, can be used in the cloud or on your own computers. It fits well with Microsoft tools, is easy to use, and can do advanced data analysis. SAC has built-in planning tools, while Power BI needs extra tools for detailed planning
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Contract Terms and Pricing Model
Salesforce
No answers on this topic
SAP
unit pricing
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Scalability
Salesforce
No answers on this topic
SAP
I would rate SAP Analytics Cloud an 8 out of 10 for scalability. It offers a flexible, cloud-based architecture that supports expansion across departments and geographies. The platform adapts well to growing data volumes and user needs, making it a strong choice for organizations looking to scale analytics capabilities efficiently.
Read full review
Professional Services
Salesforce
No answers on this topic
SAP
very simple
Read full review
Return on Investment
Salesforce
  • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
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SAP
  • Many manual data manipulations and exports in Excel have been replaced by the tool, providing management with improved insight into the amount of time spent at each stage of an invoice's lifetime, allowing bottlenecks to be discovered.
  • We now have more insight into the data, and people with little technical experience can easily build stories.
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ScreenShots