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Salesforce CRM Analytics vs. SAP BusinessObjects Business Intelligence

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score8.5 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    SAP BusinessObjects Business Intelligence

    Score7 out of 10
    N/AThe SAP® BusinessObjects™ Business Intelligence Platform provides users with ad hoc queries, reporting, data visualizations, and analysis tools. Its integrated, unified infrastructure aims to offer scalability from one-to-many tools and interfaces on-premise, in the cloud, or as a hybrid approach.N/A
    Pricing
    Salesforce CRM AnalyticsSAP BusinessObjects Business Intelligence
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsSAP BusinessObjects Business Intelligence
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Salesforce CRM AnalyticsSAP BusinessObjects Business Intelligence
    Considered Both Products
    Salesforce
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    73%
    Would buy again
    8 Answers
    81%
    Would buy again
    13 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    86%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    10 Answers
    81%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    85%
    Implementation went as expected
    11 Answers
    Features
    Salesforce CRM AnalyticsSAP BusinessObjects Business Intelligence
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and SAP BusinessObjects Business Intelligence
    Feature
    Salesforce CRM Analytics
    7.8
    48 Ratings
    5% below category average
    SAP BusinessObjects Business Intelligence
    7.8
    56 Ratings
    5% below category average
    Pixel Perfect reports7.541 Ratings8.550 Ratings
    Customizable dashboards8.548 Ratings6.752 Ratings
    Report Formatting Templates7.546 Ratings8.251 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and SAP BusinessObjects Business Intelligence
    Feature
    Salesforce CRM Analytics
    7.8
    49 Ratings
    3% below category average
    SAP BusinessObjects Business Intelligence
    7.1
    53 Ratings
    12% below category average
    Drill-down analysis8.548 Ratings6.452 Ratings
    Formatting capabilities7.548 Ratings6.551 Ratings
    Integration with R or other statistical packages7.537 Ratings8.335 Ratings
    Report sharing and collaboration7.546 Ratings7.352 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and SAP BusinessObjects Business Intelligence
    Feature
    Salesforce CRM Analytics
    8.1
    47 Ratings
    1% below category average
    SAP BusinessObjects Business Intelligence
    7.8
    53 Ratings
    5% below category average
    Publish to Web9.037 Ratings8.344 Ratings
    Publish to PDF7.044 Ratings8.251 Ratings
    Report Versioning8.543 Ratings7.646 Ratings
    Report Delivery Scheduling8.540 Ratings8.052 Ratings
    Delivery to Remote Servers7.534 Ratings6.931 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and SAP BusinessObjects Business Intelligence
    Feature
    Salesforce CRM Analytics
    7.4
    45 Ratings
    8% below category average
    SAP BusinessObjects Business Intelligence
    6.0
    48 Ratings
    28% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.042 Ratings5.846 Ratings
    Location Analytics / Geographic Visualization6.540 Ratings6.143 Ratings
    Predictive Analytics7.042 Ratings6.042 Ratings
    Pattern Recognition and Data Mining8.02 Ratings6.16 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and SAP BusinessObjects Business Intelligence
    Feature
    Salesforce CRM Analytics
    9.0
    48 Ratings
    6% above category average
    SAP BusinessObjects Business Intelligence
    7.4
    53 Ratings
    14% below category average
    Multi-User Support (named login)9.046 Ratings7.953 Ratings
    Role-Based Security Model8.546 Ratings7.251 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.042 Ratings7.450 Ratings
    Report-Level Access Control9.02 Ratings7.27 Ratings
    Single Sign-On (SSO)9.541 Ratings7.234 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and SAP BusinessObjects Business Intelligence
    Feature
    Salesforce CRM Analytics
    6.7
    45 Ratings
    14% below category average
    SAP BusinessObjects Business Intelligence
    6.3
    38 Ratings
    20% below category average
    Responsive Design for Web Access7.543 Ratings5.637 Ratings
    Mobile Application7.034 Ratings5.332 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.539 Ratings5.534 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and SAP BusinessObjects Business Intelligence
    Feature
    Salesforce CRM Analytics
    8.2
    33 Ratings
    6% above category average
    SAP BusinessObjects Business Intelligence
    7.9
    28 Ratings
    2% above category average
    REST API8.031 Ratings8.124 Ratings
    Javascript API8.529 Ratings7.723 Ratings
    iFrames8.525 Ratings8.221 Ratings
    Java API8.528 Ratings7.426 Ratings
    Themeable User Interface (UI)7.528 Ratings7.624 Ratings
    Customizable Platform (Open Source)8.527 Ratings8.622 Ratings
    Best Alternatives
    Salesforce CRM AnalyticsSAP BusinessObjects Business Intelligence
    Small Businesses
    Cyfe
    Score4 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.2 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.2 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    Jaspersoft Community Edition
    Score7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce CRM AnalyticsSAP BusinessObjects Business Intelligence
    Likelihood to Recommend
    9.1
    (51 ratings)
    7.1
    (78 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.3
    (24 ratings)
    Usability
    8.5
    (10 ratings)
    6.6
    (21 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (10 ratings)
    Support Rating
    7.7
    (6 ratings)
    8.6
    (16 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    9.0
    (8 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    8.2
    (45 ratings)
    Data Sources
    7.7
    (41 ratings)
    8.3
    (45 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Salesforce CRM AnalyticsSAP BusinessObjects Business Intelligence
    Likelihood to Recommend
    Salesforce
    For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
    Incentivized
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    SAP
    As mentioned earlier reporting was a big headache for us and the tools we used didn't support large data sets and visualization Performing analytics with such data sets was cumbersome and later post using this SAP BusinessObjects Business Intelligence we were able to correlate different data sets and prepare the dashboard pretty easier which were helpful and easier to understand.
    Incentivized
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    Pros
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
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    SAP
    • This software is easy to initially learn, and very powerful in producing reusable reports.
    • It is much faster than my company's internal manual queries. The ability to build off of a saved query and share queries to other users is a great positive.
    • My favorite part is that you can run queries in the background and it does not interfere with your current work or slow your computer down.
    Incentivized
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    Cons
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
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    SAP
    • The installation can be very complex and time-consuming, it requires a lot of planning and foresight as to what role the software will play in the organization.
    • The software has a relatively large learning curve that takes dedicated users months to get comfortable with, the UI is a bit intimidating for new users.
    • SAP could organize their help better, it can be difficult to find dependable solutions to issues via their website and support channels.
    Incentivized
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    Likelihood to Renew
    Salesforce
    No answers on this topic
    SAP
    The institution has decided to move in a different direction, and will be using MSBI for reporting. I have been very happy with the Business Objects suite of tools, and will continue to use them heavily until we make the transition.
    Incentivized
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    Usability
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
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    SAP
    From a server and client side perspective. the Business Intelligence Platform provides a foundation for all aspects of content development, distribution, analysis, collaboration and self service. Ease of use from targeted content delivery through controlled accessibility. Content exporting in the format of the users choice. Scheduling for internal or external delivery. Public and private folders for secure content access when requied. Web based for viewing on the users device of choice without the need to download additional applications.
    Incentivized
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    Reliability and Availability
    Salesforce
    No answers on this topic
    SAP
    When we implemented 3.1, we had a tough time managing the system: It took almost a year to stabilize.

    With 4.0, we want to roll out to more users, and are holding back because of fears about the performance issue
    Read full review
    Performance
    Salesforce
    No answers on this topic
    SAP
    Overall, the tool (Web Intelligence 4.2) is fast and solid. One issue is a dependability on JAVA for a full feature report creation/edit capabilities (as opposed to limited HTML option). Second, planned end of JAVA support by major browsers (Chrome is already not supporting JAVA applet).
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    Support Rating
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
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    SAP
    SAP has released various versions of SAP BO BI. starting from 3.1 and going to 4.0,4.1,4.2 and latest being 4.3. SAP provides support to these new versions. As new versions keep on coming, support for the very old software goes out of scope from SAP. it is when the different organization plans to get their BO content migrated from a lower version to a newer version. The newer version had definitely added functionality and features which ease the work of users.
    Incentivized
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    In-Person Training
    Salesforce
    No answers on this topic
    SAP
    SAP authorized training is best, Please go ahead with it. Even lot of online training options/videos available for self learning
    Incentivized
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    Online Training
    Salesforce
    No answers on this topic
    SAP
    I haven't used it or got feedback from the end user.

    Content looks to be pretty detailed. Focused on SQL but not BW.
    Read full review
    Implementation Rating
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
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    SAP
    Hire specialists and experienced staff. Mix some beginners so that everyone is not a leader but a learner too. Plan well; architect well; break down implementation in small steps and move towards larger steps. Create a centralized and authorized SAP Business Objects implementation team.
    Incentivized
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    Alternatives Considered
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
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    SAP
    We selected SAP BusinessObjects Business Intelligence (BI) based on price. It can stack up against others in terms of price and honestly, that's about it. Salesforce Commerce does a hell of a better job at handling it. However, in the space of Business Intelligence, SAP can do more, and that's why at the end we went with it
    Incentivized
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    Scalability
    Salesforce
    No answers on this topic
    SAP
    SAP BusinessObjects Business Intelligence (BI) Platform supports SOA Service Oriented Architecture. You can start/restart/enable/disable all the servers. You can seamless do load balancing and clustering. It supports all leading application and web server. Supports LDAP SSO integration. People who can work on excel with training they can work on SAP Business Objects Web Intelligence, dashboard, Lumira, Information design tool product suite. Tool is very user friendly and easy to learn and implement
    Incentivized
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    Return on Investment
    Salesforce
    • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
    Incentivized
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    SAP
    • By generating and distributing reports in a timely manner, we were able to save millions of dollars for the company which otherwise would not have been visible.
    • Almost realtime dashboard, saved the company a huge amount by showing the outages and kept the company from buying a tool to do just that.
    • It showed the customers who were not paying the bills and were missing in the system due to some loophole. This was visible by doing reporting on the theft usage of electricity.
    Incentivized
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    ScreenShots