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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score8.5 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    Tricentis Tosca

    Score8.8 out of 10
    N/ATricentis Tosca provides an approach to test automation that is AI-powered, codeless, and end-to-end so it can test everything in a complex IT landscape, to ensure business processes work flawlessly no matter where changes occurs. Its 160+ technology support helps users test everything at the UI, API and data layer, including virtually any enterprise, custom, homegrown and mobile application. With its model-based approach, Tosca enables business, QA and IT teams to…N/A
    Pricing
    Salesforce CRM AnalyticsTricentis Tosca
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsTricentis Tosca
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce CRM AnalyticsTricentis Tosca
    Considered Both Products
    Salesforce
    No answer on this topic
    Tricentis
    No answer on this topic
    Key User Insights
    Would buy again
    73%
    Would buy again
    8 Answers
    95%
    Would buy again
    39 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    94%
    Delivers good value for the price
    34 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    10 Answers
    100%
    Happy with the feature set
    41 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    100%
    Lived up to sales and marketing promises
    29 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    95%
    Implementation went as expected
    35 Answers
    Features
    Salesforce CRM AnalyticsTricentis Tosca
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and Tricentis Tosca
    Feature
    Salesforce CRM Analytics
    7.8
    48 Ratings
    5% below category average
    Tricentis Tosca
    -
    Ratings
    Pixel Perfect reports7.541 Ratings00 Ratings
    Customizable dashboards8.548 Ratings00 Ratings
    Report Formatting Templates7.546 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and Tricentis Tosca
    Feature
    Salesforce CRM Analytics
    7.8
    49 Ratings
    3% below category average
    Tricentis Tosca
    -
    Ratings
    Drill-down analysis8.548 Ratings00 Ratings
    Formatting capabilities7.548 Ratings00 Ratings
    Integration with R or other statistical packages7.537 Ratings00 Ratings
    Report sharing and collaboration7.546 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and Tricentis Tosca
    Feature
    Salesforce CRM Analytics
    8.1
    47 Ratings
    1% below category average
    Tricentis Tosca
    -
    Ratings
    Publish to Web9.037 Ratings00 Ratings
    Publish to PDF7.044 Ratings00 Ratings
    Report Versioning8.543 Ratings00 Ratings
    Report Delivery Scheduling8.540 Ratings00 Ratings
    Delivery to Remote Servers7.534 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and Tricentis Tosca
    Feature
    Salesforce CRM Analytics
    7.4
    45 Ratings
    8% below category average
    Tricentis Tosca
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.042 Ratings00 Ratings
    Location Analytics / Geographic Visualization6.540 Ratings00 Ratings
    Predictive Analytics7.042 Ratings00 Ratings
    Pattern Recognition and Data Mining8.02 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and Tricentis Tosca
    Feature
    Salesforce CRM Analytics
    9.0
    48 Ratings
    6% above category average
    Tricentis Tosca
    -
    Ratings
    Multi-User Support (named login)9.046 Ratings00 Ratings
    Role-Based Security Model8.546 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.042 Ratings00 Ratings
    Report-Level Access Control9.02 Ratings00 Ratings
    Single Sign-On (SSO)9.541 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and Tricentis Tosca
    Feature
    Salesforce CRM Analytics
    6.7
    45 Ratings
    14% below category average
    Tricentis Tosca
    -
    Ratings
    Responsive Design for Web Access7.543 Ratings00 Ratings
    Mobile Application7.034 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.539 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and Tricentis Tosca
    Feature
    Salesforce CRM Analytics
    8.2
    33 Ratings
    6% above category average
    Tricentis Tosca
    -
    Ratings
    REST API8.031 Ratings00 Ratings
    Javascript API8.529 Ratings00 Ratings
    iFrames8.525 Ratings00 Ratings
    Java API8.528 Ratings00 Ratings
    Themeable User Interface (UI)7.528 Ratings00 Ratings
    Customizable Platform (Open Source)8.527 Ratings00 Ratings
    Automation Testing
    Comparison of Automation Testing features of Salesforce CRM Analytics and Tricentis Tosca
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    Tricentis Tosca
    7.5
    27 Ratings
    12% below category average
    Record and Automate00 Ratings7.526 Ratings
    Multi-Browser Testing00 Ratings8.627 Ratings
    Mobile Testing00 Ratings7.924 Ratings
    Test Scheduling00 Ratings8.228 Ratings
    Test Management00 Ratings7.424 Ratings
    CI/CD Tool Integration00 Ratings9.325 Ratings
    Integrated Version Control00 Ratings1.01 Ratings
    Parallel Testing00 Ratings8.526 Ratings
    Object Recognition00 Ratings8.827 Ratings
    Data-Driven Testing00 Ratings8.327 Ratings
    Real Device Testing00 Ratings7.418 Ratings
    Testing Reports & Analytics00 Ratings6.627 Ratings
    Best Alternatives
    Salesforce CRM AnalyticsTricentis Tosca
    Small Businesses
    Cyfe
    Score4 out of 10
    BrowserStack
    Score8.5 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    BlazeMeter
    Score8 out of 10
    Enterprises
    Sisense
    Score6.8 out of 10
    BlazeMeter
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce CRM AnalyticsTricentis Tosca
    Likelihood to Recommend
    9.1
    (51 ratings)
    8.9
    (43 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.5
    (6 ratings)
    Usability
    8.5
    (10 ratings)
    8.2
    (37 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.7
    (6 ratings)
    10.0
    (2 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    -
    (0 ratings)
    Data Sources
    7.7
    (41 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Salesforce CRM AnalyticsTricentis Tosca
    Likelihood to Recommend
    Salesforce
    For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
    Incentivized
    Read full review
    Tricentis
    I still love to test some desktop applications as well as API's with Tosca. For web applications Tosca is OK but there are better alternatives. As a user, Tosca is really great to work with as you can set up a clean project quite fast. It is also quite easy to make a mess as a non-experienced user, using configurations (but in the wrong way), using TCD (but in the wrong way). It would help if there was more focus on generic test automation fundamentals, many more clear examples and instead of just mentioning the best practices, make users really understand the best practices so they know how and when to (not) apply them.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
    Read full review
    Tricentis
    • Ease of maintenance with the help of Reusable TestStep Blocks (Libraries)
    • Flexible and scalable execution infrastructure to support organizations to ramp up or ramp down the resources based on the requirement.
    • Various certification courses available on Tricentis Academy to enable users to learn all the available products based on the role desired by the user.
    • Creation of Execution packs based on the type of testing cycle
    • AI enabled test case designing with features like test case generation using plain text prompts.
    • With the help of co pilot, we can now auto generate complex TQL.
    • Co pilot will summarize what a given test cases will do when executed.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
    Read full review
    Tricentis
    • Documentation - struggled multiple times with features not explained very well, or not explained at all
    • The only support is on Tricentis Forums, where, sometimes, based on 'luck' - you will open a support case, and wait few days until you get the chance to speak with someone from Tricentis and show case your issue
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    No answers on this topic
    Tricentis
    Tricentis Tosca has consistently delivered value through its model‑based, low‑code automation, strong SAP ECC/S/4HANA and Fiori support, and the ability to reuse test assets across regression, upgrades, and transformation projects. Its coverage across SAP, Web, APIs, and desktop within a single platform reduces tool sprawl and maintenance effort, while features like risk‑based testing, CI/CD integration, and business‑readable tests align well with our quality and release goals
    Incentivized
    Read full review
    Usability
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
    Read full review
    Tricentis
    Tricentis Tosca supports a large number of technologies and applications. it is easier to start and progress on test automation using Tosca. It is a codeless tool which makes it easier to learn for even a entry level engineer.The modular approach makes it easier to create test cases and maintain them for future enhancements.
    Incentivized
    Read full review
    Support Rating
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
    Read full review
    Tricentis
    Tricentis team was very supportive. Support is expensive but they helped us at many level. Setting up timeline, implementation, precise questions on automation challenges. We had an account manager and technical people we could as to talk to. Support was generally timely and helping. They often proposed to come on site to help us which would cost more but could be helpful
    Incentivized
    Read full review
    In-Person Training
    Salesforce
    No answers on this topic
    Tricentis
    It would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is betterif the support is betterIt would be better if the support is betterIt would be better if the support is better
    Incentivized
    Read full review
    Online Training
    Salesforce
    No answers on this topic
    Tricentis
    okIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is betterIt would be better if the support is better
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
    Read full review
    Tricentis
    No answers on this topic
    Alternatives Considered
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
    Read full review
    Tricentis
    Tricentis Tosca is codeless and therefore easier to use. It's a great tool for people that would start doing automation and have no coding background. It seems like it has the same capabilities as other test automation suites but I felt it lacked a bit of capabilities on the test management suite such as defects test suites organizations etc
    Incentivized
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    Return on Investment
    Salesforce
    • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
    Incentivized
    Read full review
    Tricentis
    • It really had a very good impact on our ROI. We were able to automate most of the apps and layers with in it and get a very short execution time which led to increased releases with in short span of time.
    • Time to market really improved and efficiency of developing scripts was not too bad.
    • With built in test dashboards, it was easy to pull metrics and share the insights with management.
    Incentivized
    Read full review
    ScreenShots

    Tricentis Tosca Screenshots

    Screenshot of where no-code, model-based test automation separates the technical information of an application into reusable, no-code modules that can be updated as applications change, which auto-updates test cases.Screenshot of a test case design for risk optimization - this displays a flexible testing model that enables fast, easy test case creation and maintenance and reduces risk in app releases.Screenshot of requirements coverage for risk optimization - this enables users to prioritize requirements by business risk/ impact, understand what is needed to test, and gain business insight on defects to ensure smarter and faster release decisions.Screenshot of Vision AI - AI powered test automation using patented neural network technology to deliver resilient UI automation. Includes self-healing AI capabilities.Screenshot of service virtualization, which enables users to build realistic, simulated services in minutes to remove bottlenecks and run end-to-end tests faster in the software development lifecycle.Screenshot of test data management. This offers test data when it is needed and helps keep track of the data as it gets consumed across end-to-end business processes.