Salesforce Experience Cloud vs. Zendesk Sunshine Conversations
Salesforce Experience Cloud vs. Zendesk Sunshine Conversations
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Experience Cloud | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A | |
Zendesk Sunshine Conversations | N/A | Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Salesforce Experience Cloud | Zendesk Sunshine Conversations | |
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Top Cons |
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Platform & Infrastructure |
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Web Content Creation |
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Web Content Management |
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Results and Analysis |
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Digital Experience Platform |
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Salesforce Experience Cloud | Zendesk Sunshine Conversations | |
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Small Businesses | Progress Sitefinity Score 7.6 out of 10 | EZ Texting Score 8.9 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Quadient Inspire Score 9.4 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Experience Cloud | Zendesk Sunshine Conversations | |
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Likelihood to Recommend | 10.0 (52 ratings) | 7.6 (5 ratings) |
Usability | 9.4 (4 ratings) | - (0 ratings) |
Performance | 9.1 (5 ratings) | - (0 ratings) |
Support Rating | 7.7 (17 ratings) | - (0 ratings) |
Ease of integration | 9.4 (4 ratings) | - (0 ratings) |
Salesforce Experience Cloud | Zendesk Sunshine Conversations | |
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Likelihood to Recommend | Salesforce | Zendesk |
Pros | Salesforce | Zendesk |
Cons | Salesforce | Zendesk |
Usability | Salesforce | Zendesk No answers on this topic |
Performance | Salesforce | Zendesk No answers on this topic |
Support Rating | Salesforce | Zendesk No answers on this topic |
Alternatives Considered | Salesforce | Zendesk |
Return on Investment | Salesforce | Zendesk |
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