51 Ratings
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Score 8.8 out of 100
24 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Salesforce.org Nonprofit Cloud

If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
Terry L Cole | TrustRadius Reviewer

YourCause CSRconnect

It is a great solution for a company that is looking to have a one-stop shop for employee volunteering and giving. It integrates with VolunteerMatch and Workday which is very helpful as the former feeds community volunteer opportunities to our company portal, and the latter is how payroll deductions get processed
Anonymous | TrustRadius Reviewer

Pros

Salesforce.org Nonprofit Cloud

  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
Karen Mellendorf | TrustRadius Reviewer

YourCause CSRconnect

  • Dollars for Doers Volunteer Grant program features are very easy to use and manage.
  • Cause cards are a great incentive available through CSR connect.
  • Searching for charities to contribute dollars to is easy to navigate.
  • The Engagement Elements are very user-friendly and easy to update on the admin side. Our employees love them and how easy they are to find and click through.
Anonymous | TrustRadius Reviewer

Cons

Salesforce.org Nonprofit Cloud

  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
Samantha Shain | TrustRadius Reviewer

YourCause CSRconnect

  • Date/calendar feature is rough - it automatically puts in a year out so you have to correct that and the time zone needs to automatically populate as it's a huge list that confuses most people.
  • The search feature overall - not intuitive and clunky and usually inaccurate - needs to be fine tuned as well as broadened to include everything associated with a particular event or user - having said that they have made great improvements in this in the recent future so that's something to be grateful for.
Sara Terpstra | TrustRadius Reviewer

Likelihood to Renew

Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud 10.0
Based on 1 answer
There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
Edward Phillips | TrustRadius Reviewer

YourCause CSRconnect

YourCause CSRconnect 7.8
Based on 5 answers
We have thoroughly enjoyed our relationship with CSRconnect and YourCause/Blackbaud thus far.
Anonymous | TrustRadius Reviewer

Usability

Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda | TrustRadius Reviewer

YourCause CSRconnect

YourCause CSRconnect 6.9
Based on 14 answers
The usability of CSRconnect is light years ahead of our last program and we are so thankful for this. Some of our employees get intimidated by using the computer so it is helpful when the site is user-friendly and welcoming for our employees. They are also easily able to find events in the portal.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Salesforce.org Nonprofit Cloud

No score
No answers yet
No answers on this topic

YourCause CSRconnect

YourCause CSRconnect 7.5
Based on 4 answers
It is available when needed. It can be very slow at times.
Anonymous | TrustRadius Reviewer

Performance

Salesforce.org Nonprofit Cloud

No score
No answers yet
No answers on this topic

YourCause CSRconnect

YourCause CSRconnect 5.0
Based on 4 answers
We do have issues with having to reload pages when we are working on reports or engagement tiles. If we dont reload something the information that we have been working to input in to the site or the reports do not save. This can be frustrating when we are on time constraints
Anonymous | TrustRadius Reviewer

Support Rating

Salesforce.org Nonprofit Cloud

Salesforce.org Nonprofit Cloud 8.5
Based on 16 answers
I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
Anonymous | TrustRadius Reviewer

YourCause CSRconnect

YourCause CSRconnect 7.3
Based on 28 answers
The implementation process was a bit rocky but ended up okay. The account manager is new and still learning himself so many of our questions are answered with "let me look into that and get back to you". He absolutely gets back to us and is very nice but not always very knowledgeable which can get frustrating.
Anonymous | TrustRadius Reviewer

Online Training

Salesforce.org Nonprofit Cloud

No score
No answers yet
No answers on this topic

YourCause CSRconnect

YourCause CSRconnect 7.1
Based on 3 answers
It was a little challenging doing training on line i think in person may have been a little easier. we also did training before we had access to certain things so when the time came to use that training we had questions that came up that were not apart of the initial training.
Anonymous | TrustRadius Reviewer

Implementation Rating

Salesforce.org Nonprofit Cloud

No score
No answers yet
No answers on this topic

YourCause CSRconnect

YourCause CSRconnect 5.5
Based on 28 answers
The implementation of CSRconnect takes way, way too long. Having to take down your entire CSR site for weeks, if not months, is an issue. Issues still arise from the implementation in terms of ensuring that reports and statistics on active users are pulling properly, as well as the transfer of information from one system to another. Some of this is definitely to be expected, as transferring this much information is a challenge. However, I would hope that issues would have been resolved by now
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce.org Nonprofit Cloud

As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
Simon Sharkey Woods | TrustRadius Reviewer

YourCause CSRconnect

No answers on this topic

Scalability

Salesforce.org Nonprofit Cloud

No score
No answers yet
No answers on this topic

YourCause CSRconnect

YourCause CSRconnect 6.5
Based on 2 answers
It has worked for our large company fine.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce.org Nonprofit Cloud

  • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
  • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
Tierra Bishop | TrustRadius Reviewer

YourCause CSRconnect

  • We have been able to more accurately track global volunteerism.
  • Having an online platform for employees to organize their team volunteer projects has been wonderful. They are either doing more of them (we are so busy) or they were always doing all these activities but we are just finally aware of them because there is a platform to use now.
  • Reporting is not as flexible nor robust as we need it. Still doing many manual steps to get the data how we need it.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce.org Nonprofit Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

YourCause CSRconnect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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