52 Ratings
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Score 8.6 out of 100
24 Ratings
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Score 7.1 out of 100

Attribute Ratings

  • Salesforce.org Nonprofit Cloud is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.9

Salesforce.org Nonprofit Cloud

89%
29 Ratings
6.6

YourCause CSRconnect

66%
14 Ratings

Likelihood to Renew

10.0

Salesforce.org Nonprofit Cloud

100%
1 Rating
7.8

YourCause CSRconnect

78%
5 Ratings

Usability

8.0

Salesforce.org Nonprofit Cloud

80%
1 Rating
6.8

YourCause CSRconnect

68%
14 Ratings

Availability

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
7.5

YourCause CSRconnect

75%
4 Ratings

Performance

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
5.0

YourCause CSRconnect

50%
4 Ratings

Support Rating

8.8

Salesforce.org Nonprofit Cloud

88%
16 Ratings
7.3

YourCause CSRconnect

73%
28 Ratings

Online Training

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
7.1

YourCause CSRconnect

71%
3 Ratings

Implementation Rating

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
5.5

YourCause CSRconnect

55%
28 Ratings

Configurability

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
7.0

YourCause CSRconnect

70%
4 Ratings

Ease of integration

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
6.5

YourCause CSRconnect

65%
4 Ratings

Product Scalability

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
6.5

YourCause CSRconnect

65%
2 Ratings

Vendor post-sale

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
6.0

YourCause CSRconnect

60%
4 Ratings

Vendor pre-sale

Salesforce.org Nonprofit Cloud

N/A
0 Ratings
6.5

YourCause CSRconnect

65%
4 Ratings

Likelihood to Recommend

Salesforce

If you only want to track donations, I'd go with something simpler. If you want to track donations and programs and connections between them, there may be nothing better. If you have no technical abilities and no budget, restricted yourself solely to what it does as described exactly in the manual. If you can't devote about 0.25FTE to the constant maintenance and upgrades, don't go with it.
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Blackbaud

It is a great solution for a company that is looking to have a one-stop shop for employee volunteering and giving. It integrates with VolunteerMatch and Workday which is very helpful as the former feeds community volunteer opportunities to our company portal, and the latter is how payroll deductions get processed
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Pros

Salesforce

  • NPSP is designed to help with donor management.
  • There are free add-ons for volunteer management.
  • There is a new Program Management Module to better manage program participation and attendance.
  • Campaigns help organize and report on marketing efforts though we use a third-party solution to send out marketing materials.
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Blackbaud

  • Dollars for Doers Volunteer Grant program features are very easy to use and manage.
  • Cause cards are a great incentive available through CSR connect.
  • Searching for charities to contribute dollars to is easy to navigate.
  • The Engagement Elements are very user-friendly and easy to update on the admin side. Our employees love them and how easy they are to find and click through.
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Cons

Salesforce

  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
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Blackbaud

  • Date/calendar feature is rough - it automatically puts in a year out so you have to correct that and the time zone needs to automatically populate as it's a huge list that confuses most people.
  • The search feature overall - not intuitive and clunky and usually inaccurate - needs to be fine tuned as well as broadened to include everything associated with a particular event or user - having said that they have made great improvements in this in the recent future so that's something to be grateful for.
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Pricing Details

Salesforce.org Nonprofit Cloud

Starting Price

Editions & Modules

Salesforce.org Nonprofit Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    YourCause CSRconnect

    Starting Price

    Editions & Modules

    YourCause CSRconnect editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Product pricing varies based on company needs and employee size.

      Likelihood to Renew

      Salesforce

      There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
      Read full review

      Blackbaud

      We have thoroughly enjoyed our relationship with CSRconnect and YourCause/Blackbaud thus far.
      Read full review

      Usability

      Salesforce

      I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
      Read full review

      Blackbaud

      The usability of CSRconnect is light years ahead of our last program and we are so thankful for this. Some of our employees get intimidated by using the computer so it is helpful when the site is user-friendly and welcoming for our employees. They are also easily able to find events in the portal.
      Read full review

      Reliability and Availability

      Salesforce

      No answers on this topic

      Blackbaud

      It is available when needed. It can be very slow at times.
      Read full review

      Performance

      Salesforce

      No answers on this topic

      Blackbaud

      We do have issues with having to reload pages when we are working on reports or engagement tiles. If we dont reload something the information that we have been working to input in to the site or the reports do not save. This can be frustrating when we are on time constraints
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      Support Rating

      Salesforce

      I have never had bad conversations with any support people with Salesforce but we also have not used them very much. I put it a little less because we are struggling to switch to lightning (some of our custom features do not migrate well) and it feels like the help and support for a little organization is not incredibly helpful unless we want to spend a lot of money.
      Read full review

      Blackbaud

      The implementation process was a bit rocky but ended up okay. The account manager is new and still learning himself so many of our questions are answered with "let me look into that and get back to you". He absolutely gets back to us and is very nice but not always very knowledgeable which can get frustrating.
      Read full review

      Online Training

      Salesforce

      No answers on this topic

      Blackbaud

      It was a little challenging doing training on line i think in person may have been a little easier. we also did training before we had access to certain things so when the time came to use that training we had questions that came up that were not apart of the initial training.
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      Implementation Rating

      Salesforce

      No answers on this topic

      Blackbaud

      The implementation of CSRconnect takes way, way too long. Having to take down your entire CSR site for weeks, if not months, is an issue. Issues still arise from the implementation in terms of ensuring that reports and statistics on active users are pulling properly, as well as the transfer of information from one system to another. Some of this is definitely to be expected, as transferring this much information is a challenge. However, I would hope that issues would have been resolved by now
      Read full review

      Alternatives Considered

      Salesforce

      As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
      Read full review

      Blackbaud

      No answers on this topic

      Scalability

      Salesforce

      No answers on this topic

      Blackbaud

      It has worked for our large company fine.
      Read full review

      Return on Investment

      Salesforce

      • Salesforce has allowed us to easily track donor communications in one area, which I believe has improved our donor communication overall.
      • Salesforce for Nonprofits has made it easier on my org to track and pull donation-related information and has reduced the amount of time we need to do these regular tasks.
      Read full review

      Blackbaud

      • We have been able to more accurately track global volunteerism.
      • Having an online platform for employees to organize their team volunteer projects has been wonderful. They are either doing more of them (we are so busy) or they were always doing all these activities but we are just finally aware of them because there is a platform to use now.
      • Reporting is not as flexible nor robust as we need it. Still doing many manual steps to get the data how we need it.
      Read full review

      Screenshots

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