What users are saying about
5 Ratings
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Top Rated
463 Ratings
5 Ratings
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Score 3.7 out of 100

Zoho CRM

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Top Rated
463 Ratings
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Score 8 out of 100

Likelihood to Recommend

SalesHandy

My first time contacting SalesHandy the person in live chat answered all of my questions and understood me. I was very happy. The second time the person didn't understand me at all. That's when I became aware this wasn't an American company. I asked for the same person I got the first time and we started e-mailing, but he clearly didn't read what I wrote on two occasions, so he wasn't addressing my questions. This started to waste my time and frustrate me. Then the e-mails stopped coming and I had to keep e-mailing again trying to get a response, until they finally stopped altogether. I was literally just about to sign up for a paid account when this all happened. I told them I was going to go to their competition, and they didn't care, they just ignored me.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM is a must for anyone using the rest of the Zoho CRM platform. Again, it acts as a hub with it's tight integrations with other Zoho apps. Making it the one Zoho app that our project users can log in to each day to see emails, tasks, deal status, etc. As an administrator it's vitally important to optimize how we set-up our Zoho CRM to provide the most useful and beneficial info to our users while requiring them to enter the least about of data. This is where the power of Zoho CRM workflows come in.
Jon Porreca | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SalesHandy
Zoho CRM
7.6
Customer data management / contact management
SalesHandy
Zoho CRM
8.0
Workflow management
SalesHandy
Zoho CRM
7.7
Territory management
SalesHandy
Zoho CRM
7.0
Opportunity management
SalesHandy
Zoho CRM
7.7
Integration with email client (e.g., Outlook or Gmail)
SalesHandy
Zoho CRM
7.5
Contract management
SalesHandy
Zoho CRM
7.3
Quote & order management
SalesHandy
Zoho CRM
7.3
Interaction tracking
SalesHandy
Zoho CRM
8.0
Channel / partner relationship management
SalesHandy
Zoho CRM
7.7

Customer Service & Support

SalesHandy
Zoho CRM
6.9
Case management
SalesHandy
Zoho CRM
7.2
Call center management
SalesHandy
Zoho CRM
6.6
Help desk management
SalesHandy
Zoho CRM
6.9

Marketing Automation

SalesHandy
Zoho CRM
8.4
Lead management
SalesHandy
Zoho CRM
8.5
Email marketing
SalesHandy
Zoho CRM
8.4

CRM Project Management

SalesHandy
Zoho CRM
7.6
Task management
SalesHandy
Zoho CRM
7.6
Billing and invoicing management
SalesHandy
Zoho CRM
7.3
Reporting
SalesHandy
Zoho CRM
7.9

CRM Reporting & Analytics

SalesHandy
Zoho CRM
7.5
Forecasting
SalesHandy
Zoho CRM
7.1
Pipeline visualization
SalesHandy
Zoho CRM
7.8
Customizable reports
SalesHandy
Zoho CRM
7.6

Customization

SalesHandy
Zoho CRM
7.6
Custom fields
SalesHandy
Zoho CRM
8.1
Custom objects
SalesHandy
Zoho CRM
7.2
Scripting environment
SalesHandy
Zoho CRM
7.8
API for custom integration
SalesHandy
Zoho CRM
7.1

Security

SalesHandy
Zoho CRM
8.3
Single sign-on capability
SalesHandy
Zoho CRM
8.2
Role-based user permissions
SalesHandy
Zoho CRM
8.3

Social CRM

SalesHandy
Zoho CRM
7.3
Social data
SalesHandy
Zoho CRM
7.3
Social engagement
SalesHandy
Zoho CRM
7.4

Integrations with 3rd-party Software

SalesHandy
Zoho CRM
6.9
Marketing automation
SalesHandy
Zoho CRM
7.3
Compensation management
SalesHandy
Zoho CRM
6.5

Platform

SalesHandy
Zoho CRM
6.8
Mobile access
SalesHandy
Zoho CRM
6.8

Pros

SalesHandy

  • The email drip campaign execution is simple to use and allows emails to be sent in 60-90seconds intervals which is very important when sending a big number of emails.
  • They have a very easy to understand customization fields that allow the user to view each individual email before sending to check for any potential errors.
  • Good integration of templates into the campaign set-up field with just a few clicks. Don't need to copy and paste.
Sean Foo | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

SalesHandy

  • I am missing SalesHandy's integration with Box. Screen sharing and live presentation process can be made easier.
myriam caron | TrustRadius Reviewer

Zoho CRM

  • The navigation is a little clunky
  • Customization can be a detriment since undoing previous iterations while maintaining the data can be challenging
  • You need a clear SOP on where to work out of (contacts, deals, accounts) since the notes don't necessarily transfer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SalesHandy

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

SalesHandy

SalesHandy 4.0
Based on 1 answer
I assume (I still can't be 100% sure) that if they had cared about my business, it would have worked for what I needed it to do, which was track open e-mails and clicked links.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.9
Based on 12 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Performance

SalesHandy

SalesHandy 2.0
Based on 1 answer
Due to me using the software for very long and their terrible customer service, this is why I rated them low. I did notice that when sending e-mails it does take a while for the e-mail to go through, but then the e-mail hits the inbox very quickly. Also, their site and live chat did have problems. I mentioned this to them and they eventually fixed the live chat, but then they ignored the site issues I had which is when I opened two tabs, one tab would show one thing, and the other tab an entirely different thing within my account. It was very confusing and wasted my time trying to figure out if what I had done actually saved.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

SalesHandy

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 12 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

SalesHandy

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

SalesHandy

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

SalesHandy

I'm now searching for an alternative to SalesHandy
Anonymous | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Return on Investment

SalesHandy

  • SalesHandy helped us break into new markets and helped us gain 25% more leads every month.
Sean Foo | TrustRadius Reviewer

Zoho CRM

  • Zoho has helped us increase sales.
  • We can easily give access to specific customer files & contracts to a limited number of individuals in my team.
  • It has been extremely convenient for all members of our marketing team to be able to upload all marketing materials, so they are easily accessible to any of our sales guys... especially if they are on the road or on a call.
Ashley Gennett | TrustRadius Reviewer

Screenshots

Pricing Details

SalesHandy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SalesHandy Editions & Modules

Edition
Basic$91
Pro$201
Enterprise$501
  1. per user
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SalesHandy
1.1
Zoho CRM
7.7

Likelihood to Renew

SalesHandy
Zoho CRM
7.6

Usability

SalesHandy
4.0
Zoho CRM
7.9

Reliability and Availability

SalesHandy
Zoho CRM
9.0

Performance

SalesHandy
2.0
Zoho CRM
9.0

Support Rating

SalesHandy
Zoho CRM
7.6

Online Training

SalesHandy
Zoho CRM
8.2

Implementation Rating

SalesHandy
Zoho CRM
8.0

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