What users are saying about
7 Ratings
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Based on 7 reviews and ratings
Zoho CRM
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Top Rated
746 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 746 reviews and ratings
Feature Set Ratings
Sales Force Automation
SalesHandy
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 9/9 features
Zoho CRM ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

8.4
84%
216 Ratings
Workflow management
N/A
0 Ratings

7.9
79%
205 Ratings
Territory management
N/A
0 Ratings

7.8
78%
154 Ratings
Opportunity management
N/A
0 Ratings

8.2
82%
196 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

7.8
78%
192 Ratings
Contract management
N/A
0 Ratings

8.3
83%
153 Ratings
Quote & order management
N/A
0 Ratings

7.9
79%
157 Ratings
Interaction tracking
N/A
0 Ratings

8.0
80%
192 Ratings
Channel / partner relationship management
N/A
0 Ratings

7.7
77%
145 Ratings
Customer Service & Support
SalesHandy
Feature Set Not Supported
N/A

7.5
Zoho CRM
75%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Case management
N/A
0 Ratings

7.7
77%
169 Ratings
Call center management
N/A
0 Ratings

7.5
75%
135 Ratings
Help desk management
N/A
0 Ratings

7.4
74%
150 Ratings
Marketing Automation
SalesHandy
Feature Set Not Supported
N/A

8.4
Zoho CRM
84%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Lead management
N/A
0 Ratings

8.5
85%
201 Ratings
Email marketing
N/A
0 Ratings

8.2
82%
171 Ratings
CRM Project Management
SalesHandy
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Task management
N/A
0 Ratings

8.3
83%
194 Ratings
Billing and invoicing management
N/A
0 Ratings

8.1
81%
141 Ratings
Reporting
N/A
0 Ratings

8.2
82%
186 Ratings
CRM Reporting & Analytics
SalesHandy
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.0
80%
170 Ratings
Pipeline visualization
N/A
0 Ratings

8.3
83%
181 Ratings
Customizable reports
N/A
0 Ratings

8.3
83%
191 Ratings
Customization
SalesHandy
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 4/4 features
Zoho CRM ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

8.4
84%
215 Ratings
Custom objects
N/A
0 Ratings

8.1
81%
169 Ratings
Scripting environment
N/A
0 Ratings

7.7
77%
137 Ratings
API for custom integration
N/A
0 Ratings

7.7
77%
152 Ratings
Security
SalesHandy
Feature Set Not Supported
N/A

8.7
Zoho CRM
87%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

8.7
87%
180 Ratings
Role-based user permissions
N/A
0 Ratings

8.8
88%
201 Ratings
Social CRM
SalesHandy
Feature Set Not Supported
N/A

7.8
Zoho CRM
78%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

7.9
79%
130 Ratings
Social engagement
N/A
0 Ratings

7.8
78%
125 Ratings
Integrations with 3rd-party Software
SalesHandy
Feature Set Not Supported
N/A

7.6
Zoho CRM
76%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

7.9
79%
161 Ratings
Compensation management
N/A
0 Ratings

7.3
73%
107 Ratings
Platform
SalesHandy
Feature Set Not Supported
N/A

7.8
Zoho CRM
78%
Zoho CRM ranks higher in 1/1 features
Zoho CRM ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

7.8
78%
180 Ratings
Attribute Ratings
- SalesHandy is rated higher in 1 area: Likelihood to Recommend
- Zoho CRM is rated higher in 2 areas: Usability, Performance
Likelihood to Recommend
10.0
SalesHandy
100%
4 Ratings

8.4
Zoho CRM
84%
244 Ratings
Likelihood to Renew
SalesHandy
N/A
0 Ratings

8.9
Zoho CRM
89%
32 Ratings
Usability
4.0
SalesHandy
40%
1 Rating

8.3
Zoho CRM
83%
178 Ratings
Availability
SalesHandy
N/A
0 Ratings

8.0
Zoho CRM
80%
4 Ratings
Performance
2.0
SalesHandy
20%
2 Ratings

6.5
Zoho CRM
65%
4 Ratings
Support Rating
SalesHandy
N/A
0 Ratings

8.2
Zoho CRM
82%
76 Ratings
In-Person Training
SalesHandy
N/A
0 Ratings

7.0
Zoho CRM
70%
2 Ratings
Online Training
SalesHandy
N/A
0 Ratings

8.5
Zoho CRM
85%
6 Ratings
Implementation Rating
SalesHandy
N/A
0 Ratings

8.8
Zoho CRM
88%
12 Ratings
Contract Terms and Pricing Model
SalesHandy
N/A
0 Ratings

9.4
Zoho CRM
94%
22 Ratings
Product Scalability
SalesHandy
N/A
0 Ratings

8.5
Zoho CRM
85%
2 Ratings
Professional Services
SalesHandy
N/A
0 Ratings

8.5
Zoho CRM
85%
7 Ratings
Likelihood to Recommend
SalesHandy
My first time contacting SalesHandy the person in live chat answered all of my questions and understood me. I was very happy. The second time the person didn't understand me at all. That's when I became aware this wasn't an American company. I asked for the same person I got the first time and we started e-mailing, but he clearly didn't read what I wrote on two occasions, so he wasn't addressing my questions. This started to waste my time and frustrate me. Then the e-mails stopped coming and I had to keep e-mailing again trying to get a response, until they finally stopped altogether. I was literally just about to sign up for a paid account when this all happened. I told them I was going to go to their competition, and they didn't care, they just ignored me.

Verified User
Vice-President in Sales
Financial Services Company, 1-10 employeesZoho CRM
Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.

Verified User
C-Level Executive in Corporate
Accounting Company, 51-200 employeesPros
SalesHandy
- The email drip campaign execution is simple to use and allows emails to be sent in 60-90seconds intervals which is very important when sending a big number of emails.
- They have a very easy to understand customization fields that allow the user to view each individual email before sending to check for any potential errors.
- Good integration of templates into the campaign set-up field with just a few clicks. Don't need to copy and paste.
Co-Founder / Principal
SpeechSilver LtdMarketing and Advertising, 1-10 employees
Zoho CRM
- It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
- Great reporting section, you can extract some really detailed reports of your leads and their status.
- User access control and 2-factor authentication are really easy to define and set up.
- Some really great integrations with Zoho products and Gsuite.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
SalesHandy
- I am missing SalesHandy's integration with Box. Screen sharing and live presentation process can be made easier.
Marketing Enterprainer
Mitra EnterpriseBusiness Supplies and Equipment, 51-200 employees
Zoho CRM
- You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
- Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
- There are some things that aren't allowed to be customized that definitely should be
- Support means well, but they rarely can help

Verified User
Director in Marketing
Photography Company, 11-50 employeesPricing Details
SalesHandy
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9 per user
SalesHandy Editions & Modules
Edition
Basic | $91 |
---|---|
Pro | $201 |
Enterprise | $501 |
- per user
Additional Pricing Details
—Zoho CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00
Starting Price
$14 per month
Zoho CRM Editions & Modules
Edition
Standard | $14.001 |
---|---|
Professional | $23.001 |
Enterprise | $40.001 |
Ultimate | $52.001 |
Plus | $57.001 |
- Per User/Per Month
Additional Pricing Details
—Likelihood to Renew
SalesHandy
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Usability
SalesHandy
SalesHandy 4.0
Based on 1 answer
I assume (I still can't be 100% sure) that if they had cared about my business, it would have worked for what I needed it to do, which was track open e-mails and clicked links.

Verified User
Vice-President in Sales
Financial Services Company, 1-10 employeesZoho CRM
Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employeesPerformance
SalesHandy
SalesHandy 2.0
Based on 2 answers
Due to me using the software for very long and their terrible customer service, this is why I rated them low. I did notice that when sending e-mails it does take a while for the e-mail to go through, but then the e-mail hits the inbox very quickly. Also, their site and live chat did have problems. I mentioned this to them and they eventually fixed the live chat, but then they ignored the site issues I had which is when I opened two tabs, one tab would show one thing, and the other tab an entirely different thing within my account. It was very confusing and wasted my time trying to figure out if what I had done actually saved.

Verified User
Vice-President in Sales
Financial Services Company, 1-10 employeesZoho CRM
Zoho CRM 6.5
Based on 4 answers
No answer on this topic is available.
Support Rating
SalesHandy
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

Verified User
Director in Marketing
Internet Company, 51-200 employeesIn-Person Training
SalesHandy
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sales Associate
ICANotes LLCComputer Software, 11-50 employees
Online Training
SalesHandy
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Implementation Rating
SalesHandy
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Alternatives Considered
SalesHandy
I'm now searching for an alternative to SalesHandy

Verified User
Vice-President in Sales
Financial Services Company, 1-10 employeesZoho CRM
Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.

Verified User
Administrator in Marketing
Legal Services Company, 11-50 employeesContract Terms and Pricing Model
SalesHandy
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

Verified User
Administrative Assistant in Sales
Publishing Company, 11-50 employeesProfessional Services
SalesHandy
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 51-200 employeesReturn on Investment
SalesHandy
- Lead generation increased
- Sales Engagement saves a lot time
Senior Sales Engineer
Sales Monk IncMarketing & Advertising, 201-500 employees
Zoho CRM
- Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
- To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
- Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees