What users are saying about
7 Ratings
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Top Rated
746 Ratings
7 Ratings
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Score 8.1 out of 100

Zoho CRM

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Top Rated
746 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    SalesHandy

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    216 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    205 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    154 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    196 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    192 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    153 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    157 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    192 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    Customer Service & Support

    SalesHandy

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.7
    77%
    169 Ratings

    Call center management

    N/A
    0 Ratings
    7.5
    75%
    135 Ratings

    Help desk management

    N/A
    0 Ratings
    7.4
    74%
    150 Ratings

    Marketing Automation

    SalesHandy

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    201 Ratings

    Email marketing

    N/A
    0 Ratings
    8.2
    82%
    171 Ratings

    CRM Project Management

    SalesHandy

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    194 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    141 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    186 Ratings

    CRM Reporting & Analytics

    SalesHandy

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    170 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    181 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    191 Ratings

    Customization

    SalesHandy

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    215 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    169 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    137 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.7
    77%
    152 Ratings

    Security

    SalesHandy

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    180 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    201 Ratings

    Social CRM

    SalesHandy

    Feature Set Not Supported
    N/A
    7.8

    Zoho CRM

    78%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    130 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    125 Ratings

    Integrations with 3rd-party Software

    SalesHandy

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    107 Ratings

    Platform

    SalesHandy

    Feature Set Not Supported
    N/A
    7.8

    Zoho CRM

    78%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Attribute Ratings

    • SalesHandy is rated higher in 1 area: Likelihood to Recommend
    • Zoho CRM is rated higher in 2 areas: Usability, Performance

    Likelihood to Recommend

    10.0

    SalesHandy

    100%
    4 Ratings
    8.4

    Zoho CRM

    84%
    244 Ratings

    Likelihood to Renew

    SalesHandy

    N/A
    0 Ratings
    8.9

    Zoho CRM

    89%
    32 Ratings

    Usability

    4.0

    SalesHandy

    40%
    1 Rating
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    SalesHandy

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    2.0

    SalesHandy

    20%
    2 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    SalesHandy

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    SalesHandy

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    SalesHandy

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    SalesHandy

    N/A
    0 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    SalesHandy

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    SalesHandy

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    SalesHandy

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    SalesHandy

    My first time contacting SalesHandy the person in live chat answered all of my questions and understood me. I was very happy. The second time the person didn't understand me at all. That's when I became aware this wasn't an American company. I asked for the same person I got the first time and we started e-mailing, but he clearly didn't read what I wrote on two occasions, so he wasn't addressing my questions. This started to waste my time and frustrate me. Then the e-mails stopped coming and I had to keep e-mailing again trying to get a response, until they finally stopped altogether. I was literally just about to sign up for a paid account when this all happened. I told them I was going to go to their competition, and they didn't care, they just ignored me.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.
    Anonymous | TrustRadius Reviewer

    Pros

    SalesHandy

    • The email drip campaign execution is simple to use and allows emails to be sent in 60-90seconds intervals which is very important when sending a big number of emails.
    • They have a very easy to understand customization fields that allow the user to view each individual email before sending to check for any potential errors.
    • Good integration of templates into the campaign set-up field with just a few clicks. Don't need to copy and paste.
    Sean Foo | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    SalesHandy

    • I am missing SalesHandy's integration with Box. Screen sharing and live presentation process can be made easier.
    myriam caron | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    SalesHandy

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $9 per user

    SalesHandy Editions & Modules

    Edition
    Basic$91
    Pro$201
    Enterprise$501
    1. per user
    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    SalesHandy

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.9
    Based on 32 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    SalesHandy

    SalesHandy 4.0
    Based on 1 answer
    I assume (I still can't be 100% sure) that if they had cared about my business, it would have worked for what I needed it to do, which was track open e-mails and clicked links.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Performance

    SalesHandy

    SalesHandy 2.0
    Based on 2 answers
    Due to me using the software for very long and their terrible customer service, this is why I rated them low. I did notice that when sending e-mails it does take a while for the e-mail to go through, but then the e-mail hits the inbox very quickly. Also, their site and live chat did have problems. I mentioned this to them and they eventually fixed the live chat, but then they ignored the site issues I had which is when I opened two tabs, one tab would show one thing, and the other tab an entirely different thing within my account. It was very confusing and wasted my time trying to figure out if what I had done actually saved.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 6.5
    Based on 4 answers
    No answer on this topic is available.

    Support Rating

    SalesHandy

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    SalesHandy

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    SalesHandy

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    SalesHandy

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    SalesHandy

    I'm now searching for an alternative to SalesHandy
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    SalesHandy

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Professional Services

    SalesHandy

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    SalesHandy

    • Lead generation increased
    • Sales Engagement saves a lot time
    Lindsey Ericson | TrustRadius Reviewer

    Zoho CRM

    • Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
    • To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
    • Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
    Aononna Tazin | TrustRadius Reviewer

    Screenshots

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