What users are saying about
Top Rated
115 Ratings
3 Ratings
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Score 2.7 out of 100
Top Rated
115 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • VanillaSoft is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

2.7

Salestools.io (discontinued)

27%
3 Ratings
8.5

VanillaSoft

85%
89 Ratings

Likelihood to Renew

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Usability

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Availability

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Performance

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Support Rating

Salestools.io (discontinued)

N/A
0 Ratings
8.9

VanillaSoft

89%
6 Ratings

In-Person Training

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Online Training

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Implementation Rating

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
5 Ratings

Configurability

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Ease of integration

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Product Scalability

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Vendor post-sale

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Vendor pre-sale

Salestools.io (discontinued)

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Likelihood to Recommend

Discontinued Products

Salestools.io works perfectly for companies using a CRM or whatever other CRM software involving customer data. Also, Salestools.io is perfect to deal with the creation of an outreach campaign in an automatic way. You won't need to do follow-up yourself. However, it needs some training to work with it perfectly. In general is a great outbound sales tool.
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VanillaSoft

VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects.
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Pros

Discontinued Products

  • Generating new opportunities
  • Automating our Sales process
  • Accurate and up to date data!
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VanillaSoft

  • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
  • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
  • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
  • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
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Cons

Discontinued Products

  • You can't have custom fields, so forget about having customized emails other than the basic Name, Title, Company.
  • Salestools is plenty of super cool features, all (at least all the ones we used) are buggy and unusable in the end.
  • Can't have blacklisted addresses and domains.
  • Support will take days to respond, especially if you report a bug (it seems they will work extra hard to fix the bug, and then tell you that it didn't exist in the first place)
  • Virtually every other feature has bugs.
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VanillaSoft

  • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
  • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
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Pricing Details

Salestools.io (discontinued)

Starting Price

Editions & Modules

Salestools.io (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    VanillaSoft

    Starting Price

    Editions & Modules

    VanillaSoft editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

      Likelihood to Renew

      Discontinued Products

      No answers on this topic

      VanillaSoft

      We have no reason not to renew. VanillaSoft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from VanillaSoft team when needed. Our team is so used to the calling and admin functions there is no desire to change.
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      Usability

      Discontinued Products

      No answers on this topic

      VanillaSoft

      The entire system is set up so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get used to using it. Also, if there is ever something I cannot figure out, I can get support from VanillaSoft very quickly to resolve and get my task accomplished.
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      Reliability and Availability

      Discontinued Products

      No answers on this topic

      VanillaSoft

      It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the VanillaSoft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately.
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      Performance

      Discontinued Products

      No answers on this topic

      VanillaSoft

      I work on all aspects for VanillaSoft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well.
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      Support Rating

      Discontinued Products

      No answers on this topic

      VanillaSoft

      Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
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      In-Person Training

      Discontinued Products

      No answers on this topic

      VanillaSoft

      It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out.
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      Online Training

      Discontinued Products

      No answers on this topic

      VanillaSoft

      It was very thorough. VanillaSoft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out.
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      Implementation Rating

      Discontinued Products

      No answers on this topic

      VanillaSoft

      Our implementation was very easy.
      Read full review

      Alternatives Considered

      Discontinued Products

      We have been trying KLENTY mainly, however, the Prospector of Salestools.io is quite superior. For both cases, the preparation of campaigns are not as easy as it sounds, but as soon as you do the first, it will be easier for your business. Salestools.io has a better and easier interface and the webpage is superb. If you are looking just for follow-up, PLENTLY with doing, but if you need to find a prospect, Salestools.io is the service you need.
      Read full review

      VanillaSoft

      VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI are a great bundle for the report and analytics team.
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      Scalability

      Discontinued Products

      No answers on this topic

      VanillaSoft

      VanillaSoft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support VanillaSoft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs.
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      Return on Investment

      Discontinued Products

      • ROI has been very high!
      • Time saved
      • Predictable pipeline, meaning i know what we can achieve next month!
      Read full review

      VanillaSoft

      • Ability to contact more clients each day.
      • The ability to save my correspondence and notes on each interaction allowing for the appearance to the customer that I am very engaged when we are speaking.
      • Increased sales from the calendar setting and saving my notes.
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      Screenshots

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