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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Build

    Score8 out of 10
    N/ASAP Build is a business application development and automation solution with a comprehensive suite of low-code, pro-code, and generative AI tools. SAP Build is for developers, IT professionals, and business users/citizen developers who want to create and customize business applications.

    $1.82

    per month per user

    Stack Overflow for Teams

    Score8.3 out of 10
    N/AStack Overflow for Teams is a team knowledge management and Q & A platform for development billed per teammate, featuring roles and permissions, and integrations with popularly used collaboration tools.

    $7

    per month per teammate (up to 250 teammates)

    Zoho Desk

    Score8.3 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    SAP BuildStack Overflow for TeamsZoho Desk
    Editions & Modules
    SAP Build Process Automation - Standard User
    $1.82
    per month per user
    SAP Build Process Automation - Advanced User
    $15
    per month per user
    SAP Build Process Automation - Attended Automation
    $534
    per month
    SAP Build Process Automation - Unattended Automation
    $534
    per month
    Basic
    $7
    per month per teammate (up to 250 teammates)
    Business
    $14
    per month per teammate (unlimited)
    Enterprise
    Custom
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    SAP BuildStack Overflow for TeamsZoho Desk
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoYesYes
    Premium Consulting/Integration Services
    YesNoYes
    Entry-level Setup FeeNo setup feeNo setup feeRequired
    Additional DetailsDiscount available for annual pricing.A discount is offered for yearly billing.
    More Pricing Information
    Features
    SAP BuildStack Overflow for TeamsZoho Desk
    Low-Code Development
    Comparison of Low-Code Development features of SAP Build and Stack Overflow for Teams and Zoho Desk
    Feature
    SAP Build
    8.0
    101 Ratings
    5% below category average
    Stack Overflow for Teams
    -
    Ratings
    Zoho Desk
    -
    Ratings
    Visual Modeling8.193 Ratings00 Ratings00 Ratings
    Drag-and-drop Interfaces8.292 Ratings00 Ratings00 Ratings
    Platform Security8.395 Ratings00 Ratings00 Ratings
    Platform User Management7.996 Ratings00 Ratings00 Ratings
    Reusability7.896 Ratings00 Ratings00 Ratings
    Platform Scalability8.097 Ratings00 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of SAP Build and Stack Overflow for Teams and Zoho Desk
    Feature
    SAP Build
    -
    Ratings
    Stack Overflow for Teams
    -
    Ratings
    Zoho Desk
    8.5
    5 Ratings
    4% above category average
    Organize and prioritize service tickets00 Ratings00 Ratings9.05 Ratings
    Expert directory00 Ratings00 Ratings7.14 Ratings
    Subscription-based notifications00 Ratings00 Ratings7.14 Ratings
    ITSM collaboration and documentation00 Ratings00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings00 Ratings8.95 Ratings
    Ticket response00 Ratings00 Ratings8.95 Ratings
    Self Help Community
    Comparison of Self Help Community features of SAP Build and Stack Overflow for Teams and Zoho Desk
    Feature
    SAP Build
    -
    Ratings
    Stack Overflow for Teams
    -
    Ratings
    Zoho Desk
    9.8
    5 Ratings
    20% above category average
    External knowledge base00 Ratings00 Ratings9.85 Ratings
    Internal knowledge base00 Ratings00 Ratings9.85 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SAP Build and Stack Overflow for Teams and Zoho Desk
    Feature
    SAP Build
    -
    Ratings
    Stack Overflow for Teams
    -
    Ratings
    Zoho Desk
    6.6
    5 Ratings
    19% below category average
    Customer portal00 Ratings00 Ratings8.04 Ratings
    Social integration00 Ratings00 Ratings6.83 Ratings
    Email support00 Ratings00 Ratings6.15 Ratings
    Help Desk CRM integration00 Ratings00 Ratings5.44 Ratings
    Best Alternatives
    SAP BuildStack Overflow for TeamsZoho Desk
    Small Businesses
    Zoho Creator
    Score7.7 out of 10
    Slite
    Score5.7 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    AppSheet
    Score8.2 out of 10
    Bloomfire
    Score8.4 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Oracle APEX
    Score9.1 out of 10
    Bloomfire
    Score8.4 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    SAP BuildStack Overflow for TeamsZoho Desk
    Likelihood to Recommend
    8.1
    (99 ratings)
    9.0
    (10 ratings)
    8.8
    (23 ratings)
    Likelihood to Renew
    8.5
    (6 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Usability
    7.7
    (96 ratings)
    -
    (0 ratings)
    8.0
    (12 ratings)
    Support Rating
    6.4
    (5 ratings)
    -
    (0 ratings)
    8.8
    (11 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP BuildStack Overflow for TeamsZoho Desk
    Likelihood to Recommend
    SAP
    SAP Build is a strong and reliable partner with a rich FAQ and consulting power. New features make sense and are easy to distribute within the team and to end users. The community is nice, and there are many discussions on product development, shared solutions, and productivity improvements. UI is also one of the strongest points.
    Incentivized
    Read full review
    Stack Overflow
    In my opinion, Stack Overflow for Teams is well suited for an organization that is on a hiring spree for the engineering teams. The reason for it is because instead of catering to doubts of new joinees individually, they can be asked to refer to the Stack Overflow and hence will save a lot of time for both new joiners as well as the existing employees.
    Incentivized
    Read full review
    Zoho
    Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
    Incentivized
    Read full review
    Pros
    SAP
    • SAP Build Workzone is a cloud ready service that it can provide access to users over cloud. It really liked it because for Non-SAP users they don't need to have seperate logins to access SAP systems
    • SAP Build LCNC helps to create an app either from scratch or take reference from existing apps and develop on top of it
    • SAP Build Code is pro-developer tool helps for creating enterprise ready web apps
    Incentivized
    Read full review
    Stack Overflow
    • Sharing technical solutions to problems we encounter in our internal development environment.
    • Sharing best practices we find in external resources.
    • Discussions on design patterns and conventions we can use in our projects.
    Incentivized
    Read full review
    Zoho
    • It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
    • There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
    • You can easily track all of your tickets and agents from the dashboard interface.
    • You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.
    Incentivized
    Read full review
    Cons
    SAP
    • Comparing to other RPA Tools, SAP Build automation lacks enough user guidance.
    • Licensing is a little bit confusing.
    • From a technical perspective, older versions of the automation part are not always stable, but the other services (workflow, business rules, apps, etc.) are much more stable.
    Incentivized
    Read full review
    Stack Overflow
    • I would recommend an increased engineering focus on the Microsoft Teams integration.
    • It would be nice to make more medals.
    • Easier ways to earn points.
    Incentivized
    Read full review
    Zoho
    • The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
    • [I feel] its customer support needs improvement.
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    SAP Build that enables rapid creation of enterprise-grade applications, automations, and business sites. It empowers both business users and developers to collaborate effectively while leveraging SAP-grade security, identity, and integration capabilities. SAP Build integrates seamlessly with SAP systems, supports governance and lifecycle management, and accelerates digital transformation by reducing development time and effort.
    Incentivized
    Read full review
    Stack Overflow
    No answers on this topic
    Zoho
    No answers on this topic
    Usability
    SAP
    The overall re-usability is very good for SAP Build app. Rating 9 shows that it is very effectively uses the No code or low code functionality. Drag and drop of UI components is very effective in this SAP Build app. No prior coding experience is needed but to develop some logic flow you need to be very logical and optimistic thinker
    Incentivized
    Read full review
    Stack Overflow
    No answers on this topic
    Zoho
    I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
    Incentivized
    Read full review
    Support Rating
    SAP
    There are, for example, great blog writings about automation cases and examples. The studio version is updated often. There are also useful OpenSAP online courses.
    Incentivized
    Read full review
    Stack Overflow
    No answers on this topic
    Zoho
    As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
    Incentivized
    Read full review
    Online Training
    SAP
    Online training helped to understand the drag and drop processes, building UI. Creating a workflow and process automation. Developing workflow and deploying WF. Helped to reduce the errors. It helped to understand the training easily. And online training gave good insights for low code no code solutions and create actions, forms.
    Read full review
    Stack Overflow
    No answers on this topic
    Zoho
    No answers on this topic
    Implementation Rating
    SAP
    Yes we are implementing a custom solution of Customer PO on sap build code and BPA
    Incentivized
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    Stack Overflow
    No answers on this topic
    Zoho
    No answers on this topic
    Alternatives Considered
    SAP
    Seamlessly connected to SAP S4 Hana systems and development and deployment is easy as compared to Microsoft Visual Studio. Low code no code facility is awesome in SAP Build app where as in Visual Studio drag and drop of components is provided but still needs to write bulky code for functionality. Performance is better for SAP Build app.
    Read full review
    Stack Overflow
    It's easier to use Stack Overflow for Teams Q&A to maintain our knowledge base over time, over the Confluence wikis that we also maintain. You don't need to bother about folders, filenames, templates - just ask a question and answer it or get it answered. It feels less formal, so developers feel more free to add content.
    Incentivized
    Read full review
    Zoho
    We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
    Incentivized
    Read full review
    Return on Investment
    SAP
    • SAP Build apps has a high ROI. Development is fast and cloud pricing is good.
    • Business objectives are handled better than any other solution for custom app development in the SAP ecosystem.
    • Process Automation workflows are very fast to develop, mostly graphically, and work very well.
    Incentivized
    Read full review
    Stack Overflow
    • It makes the search for answers more efficient, so devs can focus in more important things.
    • Knowledge is not lost, even if people leave the company.
    Incentivized
    Read full review
    Zoho
    • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
    • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
    • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
    Incentivized
    Read full review
    ScreenShots

    SAP Build Screenshots

    Screenshot of the SAP Build Portfolio, which includes:
1- SAP Build Apps to create business application
2- SAP Build Process Automation to automate end to end business processes
3- SAP Build Work Zone to design and create business sites

    Zoho Desk Screenshots

    Screenshot of Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets at the click of a button.Screenshot of Bring a Help Center directly into a website to strengthen self-service. Chat with Zia, an AI-powered conversation assistant. Customers can chat with Zia right from a mobile app or website. Zia processes their questions and suggests appropriate solutions from the Knowledge Base.Screenshot of With advanced process automation, internal processes can be setup within the help desk, implement them automatically, and make sure that all processes are followed precisely.Screenshot of Instant responses for instant happiness. Respond to customers the minute they reach out with Zoho Desk's embeddable chat widget. Customers can get in touch with agents instantly, right from the Help Center, so agents can respond and help them find answers faster.Screenshot of Monitor a team's performance, customize and schedule reports. Custom dashboards can be created.Screenshot of Zia brings together predictions across anomalies, sentiment, trending ticket tags, and more into a common dashboard for decision-makers to consume. They can drill down further into the details from the same dashboard to investigate further.