SAP BusinessObjects Business Intelligence vs. SAP Crystal

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP BusinessObjects Business Intelligence
Score 8.1 out of 10
N/A
The SAP® BusinessObjects™ Business Intelligence Platform provides users with ad hoc queries, reporting, data visualizations, and analysis tools. Its integrated, unified infrastructure aims to offer scalability from one-to-many tools and interfaces on-premise, in the cloud, or as a hybrid approach.N/A
SAP Crystal
Score 8.9 out of 10
N/A
SAP Crystal is an analytics and reporting software solution for SMBs. SAP Crystal comprises Crystal Reports for pixel-perfect reporting, and SAP Crystal Server for automated distribution and self-service access to reports, dashboards and data exploration.
$295
per single user license
Pricing
SAP BusinessObjects Business IntelligenceSAP Crystal
Editions & Modules
No answers on this topic
Upgrade Version to SAP Crystal Reports 2020
$295
per single user license
SAP Crystal Reports 2020 64-Bit
$495
per single user license
SAP Crystal Reports 2016 32-Bit
$495
per single user license
SAP Crystal Server 2020 1 NUL
$869
per user license + first year maintenance to be added
SAP Crystal Server 2020 5 CAL
$8,744
5 concurrent users + first year maintenance to be added
Offerings
Pricing Offerings
SAP BusinessObjects Business IntelligenceSAP Crystal
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.
More Pricing Information
Community Pulse
SAP BusinessObjects Business IntelligenceSAP Crystal
Considered Both Products
SAP BusinessObjects Business Intelligence
Chose SAP BusinessObjects Business Intelligence
When we get the installation of the SAP BO BI Platform done on one of the BO servers, we get a whole of stacks of SAP BO BI suite tools installed. This is a package that has reporting tools inside it. For instance, web intelligence-rich clients, SAP Crystal reports, etc. We can …
Chose SAP BusinessObjects Business Intelligence
I had to choose between Tableau, Birst and BO.
I liked BO over these as the features like derived tables, merge dimensions, context operators are not there in other tools.
Chose SAP BusinessObjects Business Intelligence
The biggest advantage that SAP Business Objects has over these competitors are value and options. Value wise, it brings together a tool set that delivers a bit of something for everyone. With integration into Microsoft Office, additional options are available to for those …
Chose SAP BusinessObjects Business Intelligence
I have used Data Stage; plug and play extractors help to fetch data from SAP CRM/ECC. It reduces the ETL job design efforts.
I have used Tableau, the SAP dashboard provides more options in designing legends on charts, in-built hide/show features in charts.
Chose SAP BusinessObjects Business Intelligence
It connects to MS office, XML and other data sources and if you're interested more in reporting, SAP Business Objects is the way to go. If you have a large company with a big budget, and you’re looking for a highly scalable BI tool that integrates with a number of applications, …
Chose SAP BusinessObjects Business Intelligence
Microsoft/Caradigm Amalga
Tableau
Qlikview
SAP Crystal
Chose SAP Crystal
I have done a little bit in Microsoft SSRS and a bunch in SAP Web Intelligence (Webi). Both of those are good at what they do. Like Crystal, SSRS is more technical. Webi is great for quick ad-hoc reports or data analyses. But with Crystal I can easily do things like …
Chose SAP Crystal
Comparing Crystal to another SAP offering, Business Objects is currently our ad-hoc and general reporting tool. I design the visualizations and meta-data layers that the general user population can consume without much of a learning curve. Business Objects is robust enough to …
Chose SAP Crystal
  • The support provided for variety of databases, since SSRS only supports SQL Server.
  • The look and feel, and ease of use of the software.
Chose SAP Crystal
It is not really easy to make a comparison with the other competitors' software, I think that every software is appropriate for your needs, certainly SAP Crystal Reports has a few gaps, and if you choose it as a final product it is because it allows you to change down to the …
Chose SAP Crystal
We use other SAP BI products and Crystal is the one that provides the pixel perfect formatted reporting and integrates the best with our SAP ERP system in a real-time fashion.
Chose SAP Crystal

We selected Crystal Reports almost 20 years ago due to its feature set, flexibility, and cost.

The only other reporting tool evaluate at that time was Cognos and it was much more expensive then.

17 years ago we spent a few thousand dollars on some developer/designer licenses and …

Chose SAP Crystal
As already stated, some businesses may find SAP Crystal Reports too expensive. While there are cheaper alternatives, it will all depend on your business' specific needs which product to choose. Another factor to consider is, what is the product, the majority of your clients is …
Chose SAP Crystal
When we evaluated several options, we found SAP Crystal Server to be more reliable than some of its competitors. We wanted something that we could customise to use in several departments and for all different types of situations where reports would be useful. We also use other …
Chose SAP Crystal
SAP Crystal Reports is great because it is easy to use (once you learn the program) and the possibilities are endless. We also use some other programs as well as SAP Crystal Reports for some additional reports and related visuals. We went to SAP because of the possibilities of …
Chose SAP Crystal
Much easier than SQRibe from what I remember as it was over a decade ago. Similar to MSRS, but with more functionality.
Top Pros
Top Cons
Features
SAP BusinessObjects Business IntelligenceSAP Crystal
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
SAP BusinessObjects Business Intelligence
7.7
49 Ratings
6% below category average
SAP Crystal
9.3
122 Ratings
13% above category average
Pixel Perfect reports7.444 Ratings8.0111 Ratings
Customizable dashboards8.145 Ratings10.097 Ratings
Report Formatting Templates7.645 Ratings10.0115 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
SAP BusinessObjects Business Intelligence
8.2
46 Ratings
2% above category average
SAP Crystal
9.6
134 Ratings
17% above category average
Drill-down analysis9.045 Ratings10.0115 Ratings
Formatting capabilities8.345 Ratings10.0133 Ratings
Integration with R or other statistical packages7.531 Ratings8.663 Ratings
Report sharing and collaboration8.245 Ratings10.0118 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
SAP BusinessObjects Business Intelligence
8.7
46 Ratings
4% above category average
SAP Crystal
9.4
134 Ratings
12% above category average
Publish to Web8.338 Ratings9.289 Ratings
Publish to PDF7.844 Ratings10.0131 Ratings
Report Versioning9.140 Ratings9.093 Ratings
Report Delivery Scheduling9.145 Ratings9.096 Ratings
Delivery to Remote Servers9.224 Ratings10.052 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
SAP BusinessObjects Business Intelligence
8.3
41 Ratings
3% above category average
SAP Crystal
8.0
88 Ratings
0% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.339 Ratings7.651 Ratings
Location Analytics / Geographic Visualization7.637 Ratings8.575 Ratings
Predictive Analytics8.936 Ratings7.841 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
SAP BusinessObjects Business Intelligence
9.5
46 Ratings
11% above category average
SAP Crystal
8.6
86 Ratings
1% above category average
Multi-User Support (named login)9.046 Ratings7.879 Ratings
Role-Based Security Model9.144 Ratings7.778 Ratings
Multiple Access Permission Levels (Create, Read, Delete)9.943 Ratings8.478 Ratings
Single Sign-On (SSO)9.927 Ratings9.038 Ratings
Report-Level Access Control00 Ratings10.01 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
SAP BusinessObjects Business Intelligence
8.8
32 Ratings
10% above category average
SAP Crystal
8.4
62 Ratings
5% above category average
Responsive Design for Web Access8.331 Ratings8.760 Ratings
Mobile Application9.026 Ratings7.643 Ratings
Dashboard / Report / Visualization Interactivity on Mobile9.128 Ratings9.057 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
SAP BusinessObjects Business Intelligence
7.4
22 Ratings
6% below category average
SAP Crystal
7.0
43 Ratings
12% below category average
REST API7.319 Ratings7.48 Ratings
Javascript API7.217 Ratings6.035 Ratings
iFrames8.116 Ratings7.18 Ratings
Java API7.420 Ratings6.035 Ratings
Themeable User Interface (UI)7.319 Ratings8.337 Ratings
Customizable Platform (Open Source)7.318 Ratings7.031 Ratings
Best Alternatives
SAP BusinessObjects Business IntelligenceSAP Crystal
Small Businesses
SAP Crystal
SAP Crystal
Score 8.9 out of 10
BrightGauge
BrightGauge
Score 8.8 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP BusinessObjects Business IntelligenceSAP Crystal
Likelihood to Recommend
7.7
(71 ratings)
10.0
(156 ratings)
Likelihood to Renew
8.3
(24 ratings)
10.0
(19 ratings)
Usability
9.0
(14 ratings)
9.4
(28 ratings)
Availability
10.0
(5 ratings)
8.0
(1 ratings)
Performance
9.0
(10 ratings)
8.0
(1 ratings)
Support Rating
8.6
(16 ratings)
8.6
(21 ratings)
In-Person Training
10.0
(4 ratings)
10.0
(1 ratings)
Online Training
9.0
(2 ratings)
-
(0 ratings)
Implementation Rating
9.0
(8 ratings)
8.8
(14 ratings)
Configurability
9.0
(2 ratings)
8.0
(1 ratings)
Ease of integration
9.0
(1 ratings)
7.0
(1 ratings)
Product Scalability
9.0
(2 ratings)
7.0
(1 ratings)
Vendor post-sale
9.0
(1 ratings)
8.0
(1 ratings)
Vendor pre-sale
9.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
SAP BusinessObjects Business IntelligenceSAP Crystal
Likelihood to Recommend
SAP
The proper management of SAP BusinessObjects Dashboards requires an expert on the team to manage and build reports. If an organization does not have the proper expertise on board to build and deploy reports it will fail. Data analytics, dropping into excel, and broadcasting of information are major bonuses for the use of SAP BusinessObjects Dashboards.
Read full review
SAP
Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort. Automated report delivery requires the user to be aware of sql which cannot be expected from all users. Should support more document export formats and improve the UI for SAP B1 Users
Read full review
Pros
SAP
  • This software is easy to initially learn, and very powerful in producing reusable reports.
  • It is much faster than my company's internal manual queries. The ability to build off of a saved query and share queries to other users is a great positive.
  • My favorite part is that you can run queries in the background and it does not interfere with your current work or slow your computer down.
Read full review
SAP
  • Crystal Reports allows us to create a consistent template for all of our reports.
  • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
  • Crystal Reports can connect to a wide variety of data sources.
  • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
Read full review
Cons
SAP
  • The installation can be very complex and time-consuming, it requires a lot of planning and foresight as to what role the software will play in the organization.
  • The software has a relatively large learning curve that takes dedicated users months to get comfortable with, the UI is a bit intimidating for new users.
  • SAP could organize their help better, it can be difficult to find dependable solutions to issues via their website and support channels.
Read full review
SAP
  • The export of reports to Excel is very cumbersome and the results are difficult to format.
  • The design of reports and the graphical features (e.g. charts) feel quite rigid.
  • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
Read full review
Likelihood to Renew
SAP
The institution has decided to move in a different direction, and will be using MSBI for reporting. I have been very happy with the Business Objects suite of tools, and will continue to use them heavily until we make the transition.
Read full review
SAP
We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
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Usability
SAP
From a server and client side perspective. the Business Intelligence Platform provides a foundation for all aspects of content development, distribution, analysis, collaboration and self service. Ease of use from targeted content delivery through controlled accessibility. Content exporting in the format of the users choice. Scheduling for internal or external delivery. Public and private folders for secure content access when requied. Web based for viewing on the users device of choice without the need to download additional applications.
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SAP
Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
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Reliability and Availability
SAP
When we implemented 3.1, we had a tough time managing the system: It took almost a year to stabilize.

With 4.0, we want to roll out to more users, and are holding back because of fears about the performance issue
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SAP
No answers on this topic
Performance
SAP
Overall, the tool (Web Intelligence 4.2) is fast and solid. One issue is a dependability on JAVA for a full feature report creation/edit capabilities (as opposed to limited HTML option). Second, planned end of JAVA support by major browsers (Chrome is already not supporting JAVA applet).
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SAP
No answers on this topic
Support Rating
SAP
SAP has released various versions of SAP BO BI. starting from 3.1 and going to 4.0,4.1,4.2 and latest being 4.3. SAP provides support to these new versions. As new versions keep on coming, support for the very old software goes out of scope from SAP. it is when the different organization plans to get their BO content migrated from a lower version to a newer version. The newer version had definitely added functionality and features which ease the work of users.
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SAP
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
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In-Person Training
SAP
SAP authorized training is best, Please go ahead with it. Even lot of online training options/videos available for self learning
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SAP
Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
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Online Training
SAP
I haven't used it or got feedback from the end user.

Content looks to be pretty detailed. Focused on SQL but not BW.
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SAP
No answers on this topic
Implementation Rating
SAP
Hire specialists and experienced staff. Mix some beginners so that everyone is not a leader but a learner too. Plan well; architect well; break down implementation in small steps and move towards larger steps. Create a centralized and authorized SAP Business Objects implementation team.
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SAP
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
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Alternatives Considered
SAP
We selected SAP BusinessObjects Business Intelligence (BI) based on price. It can stack up against others in terms of price and honestly, that's about it. Salesforce Commerce does a hell of a better job at handling it. However, in the space of Business Intelligence, SAP can do more, and that's why at the end we went with it
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SAP
Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
Read full review
Scalability
SAP
SAP BusinessObjects Business Intelligence (BI) Platform supports SOA Service Oriented Architecture. You can start/restart/enable/disable all the servers. You can seamless do load balancing and clustering. It supports all leading application and web server. Supports LDAP SSO integration. People who can work on excel with training they can work on SAP Business Objects Web Intelligence, dashboard, Lumira, Information design tool product suite. Tool is very user friendly and easy to learn and implement
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SAP
No answers on this topic
Return on Investment
SAP
  • By generating and distributing reports in a timely manner, we were able to save millions of dollars for the company which otherwise would not have been visible.
  • Almost realtime dashboard, saved the company a huge amount by showing the outages and kept the company from buying a tool to do just that.
  • It showed the customers who were not paying the bills and were missing in the system due to some loophole. This was visible by doing reporting on the theft usage of electricity.
Read full review
SAP
  • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
  • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
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ScreenShots

SAP Crystal Screenshots

Screenshot of Pixel-perfect reporting solutionScreenshot of Refresh with a clickScreenshot of Build pixel-perfect documentsScreenshot of Connect to all data sourcesScreenshot of Use drag and dropScreenshot of Build interactive reports