TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Cloud ERP (SAP S/4HANA Cloud)

    Score8.6 out of 10
    N/ASAP Cloud ERP (SAP S/4HANA Cloud) is a modular, cloud-based enterprise resource planning (ERP) solution that brings embedded AI into core business processes to help organizations improve productivity, efficiency, and scalability. It supports critical business functions including finance, supply chain, human resources, and sales, while providing industry best-practice processes, predictable subscription-based costs, and the ability to add capabilities, users, and functionality as…

    $295

    per month per user

    Workbooks

    Score4.9 out of 10
    N/AWorkbooks offers cloud-based CRM, marketing automation and business applications to the mid-market. Workbooks includes order management and fulfillment, invoicing, and supplier management. Workbooks aims to provide a single 360° view of customers, where the information is accessible anytime, anywhere.

    $30

    per user/per month

    Pricing
    SAP Cloud ERP (SAP S/4HANA Cloud)Workbooks
    Editions & Modules
    SAP Supply Chain Base
    $295
    per month per user
    SAP Finance Base
    $295
    per month per user
    Workbooks CRM Edition
    $30
    per user/per month
    Workbooks Business Edition
    $65
    per user/per month
    Offerings
    Pricing Offerings
    SAP Cloud ERP (SAP S/4HANA Cloud)Workbooks
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Cloud ERP (SAP S/4HANA Cloud)Workbooks
    Considered Both Products
    SAP
    No answer on this topic
    Workbooks Online
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    782 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    601 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    777 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    432 Answers
    No answers on this topic
    Implementation went as expected
    87%
    Implementation went as expected
    565 Answers
    No answers on this topic
    Features
    SAP Cloud ERP (SAP S/4HANA Cloud)Workbooks
    Payroll Management
    Comparison of Payroll Management features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.1
    442 Ratings
    7% above category average
    Workbooks
    -
    Ratings
    Pay calculation7.9390 Ratings00 Ratings
    Benefit plan administration7.9376 Ratings00 Ratings
    Direct deposit files7.7375 Ratings00 Ratings
    Customization
    Comparison of Customization features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.6
    673 Ratings
    1% above category average
    Workbooks
    7.7
    8 Ratings
    1% above category average
    API for custom integration7.7646 Ratings7.57 Ratings
    Plug-ins7.5592 Ratings00 Ratings
    Custom fields00 Ratings8.48 Ratings
    Custom objects00 Ratings7.67 Ratings
    Scripting environment00 Ratings7.56 Ratings
    Security
    Comparison of Security features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.3
    769 Ratings
    2% below category average
    Workbooks
    7.5
    8 Ratings
    11% below category average
    Single sign-on capability8.5725 Ratings7.05 Ratings
    Role-based user permissions8.2757 Ratings8.07 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.7
    778 Ratings
    2% above category average
    Workbooks
    -
    Ratings
    Dashboards7.7717 Ratings00 Ratings
    Standard reports7.8765 Ratings00 Ratings
    Custom reports7.6705 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.2
    812 Ratings
    6% above category average
    Workbooks
    -
    Ratings
    Accounts payable8.2788 Ratings00 Ratings
    Accounts receivable8.2748 Ratings00 Ratings
    Global Financial Support7.8292 Ratings00 Ratings
    Primary and Secondary Ledgers7.9310 Ratings00 Ratings
    Journals and Reconciliations7.9332 Ratings00 Ratings
    Configurable Accounting7.9306 Ratings00 Ratings
    Standardized Processes8.3343 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.3
    675 Ratings
    4% above category average
    Workbooks
    -
    Ratings
    Inventory tracking8.2661 Ratings00 Ratings
    Automatic reordering7.8567 Ratings00 Ratings
    Location management7.9545 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.2
    685 Ratings
    3% above category average
    Workbooks
    -
    Ratings
    Pricing8.0653 Ratings00 Ratings
    Order entry8.0664 Ratings00 Ratings
    Credit card processing8.827 Ratings00 Ratings
    Cost of goods sold8.3627 Ratings00 Ratings
    Order Orchestration7.9248 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.9
    325 Ratings
    5% above category average
    Workbooks
    -
    Ratings
    Billing Management7.94 Ratings00 Ratings
    Cash and Asset Management7.9295 Ratings00 Ratings
    Travel & Expense Management8.34 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting7.4253 Ratings00 Ratings
    Period Close7.9319 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.7
    4 Ratings
    9% above category average
    Workbooks
    -
    Ratings
    Project Planning and Scheduling8.04 Ratings00 Ratings
    Task Insight for Project Managers7.94 Ratings00 Ratings
    Project Mobile Functionality7.14 Ratings00 Ratings
    Definable Resource Pools7.64 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.0
    139 Ratings
    7% above category average
    Workbooks
    -
    Ratings
    Award Lifecycle Management8.0139 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.8
    267 Ratings
    10% above category average
    Workbooks
    -
    Ratings
    Bids Analyzed and Compared7.7188 Ratings00 Ratings
    Contract Authoring7.8188 Ratings00 Ratings
    Contract Repository7.6182 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated8.0241 Ratings00 Ratings
    Supplier Management8.0236 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.2
    3 Ratings
    19% above category average
    Workbooks
    -
    Ratings
    Risk Repository7.93 Ratings00 Ratings
    Control Management8.33 Ratings00 Ratings
    Control Efficiency Assessments8.33 Ratings00 Ratings
    Issue Detection7.83 Ratings00 Ratings
    Remediation and Certification8.73 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.9
    217 Ratings
    12% above category average
    Workbooks
    -
    Ratings
    Transportation Planning and Optimization8.0192 Ratings00 Ratings
    Transportation Execution Management8.0185 Ratings00 Ratings
    Trade and Customs Management7.6168 Ratings00 Ratings
    Fulfillment Management8.2177 Ratings00 Ratings
    Warehouse Workforce Management8.0172 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.1
    204 Ratings
    8% above category average
    Workbooks
    -
    Ratings
    Production Process Design8.1185 Ratings00 Ratings
    Production Management8.1189 Ratings00 Ratings
    Configuration Management8.1177 Ratings00 Ratings
    Work Execution8.1182 Ratings00 Ratings
    Manufacturing Costs8.1181 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    7.7
    251 Ratings
    5% above category average
    Workbooks
    -
    Ratings
    Forecasting7.5226 Ratings00 Ratings
    Inventory Planning7.9242 Ratings00 Ratings
    Performance Monitoring7.7230 Ratings00 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    8.1
    221 Ratings
    9% above category average
    Workbooks
    -
    Ratings
    Proposal Management8.33 Ratings00 Ratings
    Product Master Data Management7.9221 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Workbooks
    7.7
    9 Ratings
    2% below category average
    Customer data management / contact management00 Ratings8.59 Ratings
    Workflow management00 Ratings8.27 Ratings
    Territory management00 Ratings7.79 Ratings
    Opportunity management00 Ratings8.89 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings6.49 Ratings
    Contract management00 Ratings7.29 Ratings
    Quote & order management00 Ratings7.68 Ratings
    Interaction tracking00 Ratings6.48 Ratings
    Channel / partner relationship management00 Ratings8.48 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Workbooks
    6.3
    8 Ratings
    20% below category average
    Case management00 Ratings6.28 Ratings
    Call center management00 Ratings6.82 Ratings
    Help desk management00 Ratings5.88 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Workbooks
    7.3
    7 Ratings
    6% below category average
    Lead management00 Ratings8.07 Ratings
    Email marketing00 Ratings6.67 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Workbooks
    7.5
    9 Ratings
    3% below category average
    Task management00 Ratings7.77 Ratings
    Billing and invoicing management00 Ratings6.88 Ratings
    Reporting00 Ratings7.87 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Workbooks
    8.6
    8 Ratings
    12% above category average
    Forecasting00 Ratings8.28 Ratings
    Pipeline visualization00 Ratings8.88 Ratings
    Customizable reports00 Ratings8.88 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Workbooks
    6.6
    3 Ratings
    13% below category average
    Social data00 Ratings6.03 Ratings
    Social engagement00 Ratings7.31 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Workbooks
    6.9
    6 Ratings
    9% below category average
    Marketing automation00 Ratings6.76 Ratings
    Compensation management00 Ratings7.02 Ratings
    Platform
    Comparison of Platform features of SAP Cloud ERP (SAP S/4HANA Cloud) and Workbooks
    Feature
    SAP Cloud ERP (SAP S/4HANA Cloud)
    -
    Ratings
    Workbooks
    4.2
    7 Ratings
    58% below category average
    Mobile access00 Ratings4.27 Ratings
    Best Alternatives
    SAP Cloud ERP (SAP S/4HANA Cloud)Workbooks
    Small Businesses
    Zoho One
    Score9.2 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Zoho One
    Score9.2 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Cloud ERP (SAP S/4HANA Cloud)Workbooks
    Likelihood to Recommend
    8.4
    (881 ratings)
    7.0
    (18 ratings)
    Likelihood to Renew
    9.0
    (23 ratings)
    8.5
    (7 ratings)
    Usability
    8.0
    (769 ratings)
    7.3
    (1 ratings)
    Availability
    8.4
    (4 ratings)
    9.1
    (2 ratings)
    Performance
    9.1
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    6.7
    (80 ratings)
    8.2
    (1 ratings)
    In-Person Training
    6.9
    (2 ratings)
    -
    (0 ratings)
    Online Training
    7.0
    (2 ratings)
    6.4
    (1 ratings)
    Implementation Rating
    7.7
    (10 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (5 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.7
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    7.4
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    7.4
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.5
    (5 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.1
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Cloud ERP (SAP S/4HANA Cloud)Workbooks
    Likelihood to Recommend
    SAP
    SAP Cloud ERP is best suited for medium- to large-sized organizations seeking scalability, real-time insights, and standardized processes. It will help them streamline financial operations & core HR functions, optimize inventory management & procurement process. Its intelligent automation will help them automate repetitive, routine tasks and use machine learning for predictive analysis.
    Incentivized
    Read full review
    Workbooks Online
    It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
    Read full review
    Pros
    SAP
    • The software helps in forecasting and identifying potential challenges that would affect our organisation in the near future. This enables us to prepare in advance and also adopt practical and viable measures.
    • It enables faster and accurate data processing, which enhances decision-making.
    • It's easily customizable according to specific organizational needs. This promotes overall efficiency and productivity of the organization.
    Incentivized
    Read full review
    Workbooks Online
    • Sales process management from enquiry to delivery of product
    • This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
    • Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
    • The FD loved it
    • The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
    • Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
    Read full review
    Cons
    SAP
    • The beginner's user-friendly UI can help learners learn easily, and it feels a bit complex.
    • Implementation of AI bot on common tasks.
    • There are no offline functionality that users can use remotely.
    • As the scalability of the products grows, they become more expensive.
    Incentivized
    Read full review
    Workbooks Online
    • There really isn't all that much, what I would like to see is an app to use on iDevices. Our sales team all have iPads for presentations etc.
    • While Workbooks works rather well with HTML 5, I would still like to see an app. I know it's in the making, but haven't seen anything of this as of yet.
    • I am sure that would increase productivity even further (if it's of the same standard as the main environment).
    Read full review
    Likelihood to Renew
    SAP
    The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
    Read full review
    Workbooks Online
    the product works. support has been good or great so far all has been great and we hope to get more from the product. we purchased for an initial year then renewed for a longer term, we have no regrets with this.
    Read full review
    Usability
    SAP
    SAP Cloud ERP is a useful solution for automating and streamlining business processes. It offers modern technologies such as built-in AI, machine learning, and real-time data analytics. It offers multi-currency, multi-language support to manage international operations smoothly. It comes with a modern, role-based user interface that enhances your user experience and lets you perform tasks smoothly.
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Reliability and Availability
    SAP
    No answers on this topic
    Workbooks Online
    Workbooks CRM never let me down.
    Read full review
    Support Rating
    SAP
    The support system I find great as whenever I run into problems they rectify them quickly as possible they never reacted late the support is just up to the mark for me. They provide many solutions to the problems I faced the [technical] team support is always amazing they [listen] to mean work accordingly.
    Read full review
    Workbooks Online
    No answers on this topic
    In-Person Training
    SAP
    More effective
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Online Training
    SAP
    No answers on this topic
    Workbooks Online
    Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
    Read full review
    Implementation Rating
    SAP
    SAP requires
    a lot of internal and external resources to complete its successful
    implementation. The cloud version requires a deeper understanding of the
    different capabilities of the local systems (hardware) and the connection
    towards your local IT team. We found several problems on our systems that we
    couldn't foresee before the implementation and roll out.
    Incentivized
    Read full review
    Workbooks Online
    No answers on this topic
    Alternatives Considered
    SAP
    The platform utilizes advanced predictive analytics to anticipate operational bottlenecks and put them out of commission before the problems become larger. We can proactively develop effective strategies that help keep service quality in the face of unexpected changes in the market, or external disruptions, by continuously analyzing historical performance data as well as elements of the current market
    Incentivized
    Read full review
    Workbooks Online
    We felt the high amount of customisation available from Workbooks was much more beneficial to us than the offerings from the larger CRM companies. We also liked the smaller company mentality of Workbooks as it reminded us of ourselves. Ultimately the price also paid a factor as Workbooks was more affordable for what we needed.
    Incentivized
    Read full review
    Return on Investment
    SAP
    • Surpasses many well reputed applications in terms of performance and data insight when you are into SAP products
    • More reliable and secure as we are not going to create multiple copy of master data, one single shared master data and all will work like charm
    • For authentication we can also use Microsoft MFA or Google single sign-on , so less complexity
    • For customized business process, we can implement extension packages which are like templates
    Incentivized
    Read full review
    Workbooks Online
    • Allows us easy management of leads and clear visibility of opportunities for the sales team
    • User levels allows us to lock down various parts of the system to only allow them to view or edit certain areas
    • Allows us to manage customers in one piece of software and avoid having to use separate software for support, sales and operations
    Incentivized
    Read full review
    ScreenShots

    SAP Cloud ERP (SAP S/4HANA Cloud) Screenshots

    Screenshot of the Order to Cash Dashboard - For the management of the order-to-cash process more efficiently across revenue streams and business models - including sales of physical and digital goods, services, subscriptions, projects, and bundles.Screenshot of a Sales Management Overview - Helps ensure sales reps meet their goals with an overview of orders and key sales performance metrics, with status tracking for each order in real time for the early detection of potential issues.Screenshot of the Purchasing Spend Dashboard - For weighing various aspects of purchasing spend through quick access to clear, complete, and real-time data, with less risk, and without opening different reports and transactions.Screenshot of Operational Supplier Evaluation - Provides a transparent overview of suppliers. Users can approve the most reliable vendors and get the right mix to serve business needs while reducing risk.Screenshot of Inventory Management - Provides visibility to manage supply chains, to mitigate risk, avoid unnecessary costs, maximize efficiency, and fulfill customer orders on time.Screenshot of Inventory Processing - Enables real-time supply chain visibility and provides meaningful metrics, with customizable dashboards and reports that display real-time inventory that track the status of inbound and outbound deliveries.

    Workbooks Screenshots

    Screenshot of Activity ManagementScreenshot of Dashboard for Customer ServiceScreenshot of Dashboard for SalesScreenshot of Marketing CampaignsScreenshot of Organisation RecordScreenshot of Person Record