What users are saying about
1 Rating
89 Ratings
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Score 8.1 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

SAP Commerce Cloud

Extremely well suited for businesses with multiple different backend systems, multiple brands, and billions of products. Complex B2B businesses looking to scale confidently with a single platform can feel secure in their decision [to] partner with SAP. Their out-of-the-box front-end accelerators are very dated and do not have the same level of flexibility that their backend does. For a client looking to launch a D2C or luxury B2C experience, I would not recommend relying on simply theming the OOTB storefront due to it lacking a lot of common components and experiences those audiences demand and expect.
Anonymous | TrustRadius Reviewer

ShopBase

ShopBase is always there to help if I have an issue, and they also offer helpful ideas for building and optimizing my store.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

SAP Commerce Cloud
8.1
ShopBase
9.4
Product catalog & listings
SAP Commerce Cloud
8.4
ShopBase
10.0
Product management
SAP Commerce Cloud
8.6
ShopBase
10.0
Bulk product upload
SAP Commerce Cloud
8.9
ShopBase
10.0
Branding
SAP Commerce Cloud
7.7
ShopBase
9.0
Mobile storefront
SAP Commerce Cloud
7.3
ShopBase
10.0
Product variations
SAP Commerce Cloud
8.7
ShopBase
8.0
Website integration
SAP Commerce Cloud
8.4
ShopBase
10.0
Visual customization
SAP Commerce Cloud
7.5
ShopBase
10.0
CMS
SAP Commerce Cloud
7.5
ShopBase
8.0

Online Shopping Cart

SAP Commerce Cloud
8.9
ShopBase
10.0
Abandoned cart recovery
SAP Commerce Cloud
9.3
ShopBase
10.0
Checkout user experience
SAP Commerce Cloud
8.4
ShopBase
10.0

Online Payment System

SAP Commerce Cloud
9.1
ShopBase
10.0
eCommerce security
SAP Commerce Cloud
9.1
ShopBase
10.0

eCommerce Marketing

SAP Commerce Cloud
8.1
ShopBase
9.7
Promotions & discounts
SAP Commerce Cloud
8.9
ShopBase
10.0
Personalized recommendations
SAP Commerce Cloud
7.9
ShopBase
9.0
SEO
SAP Commerce Cloud
7.4
ShopBase
10.0

eCommerce Business Management

SAP Commerce Cloud
8.4
ShopBase
10.0
Multi-site management
SAP Commerce Cloud
9.0
ShopBase
10.0
Order processing
SAP Commerce Cloud
8.9
ShopBase
10.0
Inventory management
SAP Commerce Cloud
8.7
ShopBase
10.0
Shipping
SAP Commerce Cloud
8.2
ShopBase
10.0
Custom functionality
SAP Commerce Cloud
7.3
ShopBase

Pros

SAP Commerce Cloud

  • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
  • Wide range of features. Many out of the box features for common commerce paradigms.
  • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
Anonymous | TrustRadius Reviewer

ShopBase

  • Helpful materials
  • Supportive team
  • Affordable apps
Anonymous | TrustRadius Reviewer

Cons

SAP Commerce Cloud

  • Though there is an online community presence for support, it is not as strong as other platforms I have used.
  • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
  • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
Carter Lathrop | TrustRadius Reviewer

ShopBase

  • No free plan
  • Need more apps
  • Limited themes
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP Commerce Cloud

SAP Commerce Cloud 10.0
Based on 1 answer
I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
Erin Riggers | TrustRadius Reviewer

ShopBase

No score
No answers yet
No answers on this topic

Usability

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 2 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

ShopBase

No score
No answers yet
No answers on this topic

Support Rating

SAP Commerce Cloud

SAP Commerce Cloud 8.6
Based on 6 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

ShopBase

No score
No answers yet
No answers on this topic

Implementation Rating

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

ShopBase

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Commerce Cloud

SAP products are majorly implemented across our organization, therefore SAP Commerce Cloud was an instant favorite for us. We have realized that SAP provides great efficiency and security with unmatched support. Although, Oracle and Salesforce are also very honorable choices. We really like the intuitive cataloging feature of SAP [Commerce Cloud]. It was therefore our choice.
Atif Penkar | TrustRadius Reviewer

ShopBase

Shopify apps are diverse but not consistent and costs a lot to build a store.
Anonymous | TrustRadius Reviewer

Scalability

SAP Commerce Cloud

SAP Commerce Cloud 8.1
Based on 2 answers
I have seen this first hand and can attest to the statement. We have a single platform for a client with over 3,000 unique storefronts and it scales incredibly well with great management of context, content, and product. It is a great platform for those looking to truly lean into digital and have a platform that both can be modeled after their business versus the platform driving their decisions, and scale with their growth into the future.
Anonymous | TrustRadius Reviewer

ShopBase

No score
No answers yet
No answers on this topic

Return on Investment

SAP Commerce Cloud

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

ShopBase

  • Save lost sales
  • Reduce cost
  • Take less time to manage
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud Editions & Modules

Additional Pricing Details

ShopBase

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$19

ShopBase Editions & Modules

Edition
BasicBase$191
StandardBase$591
ProBase$2491
  1. strore
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Commerce Cloud
8.2
ShopBase
9.0

Likelihood to Renew

SAP Commerce Cloud
10.0
ShopBase

Usability

SAP Commerce Cloud
9.0
ShopBase

Support Rating

SAP Commerce Cloud
8.6
ShopBase

Implementation Rating

SAP Commerce Cloud
8.0
ShopBase

Scalability

SAP Commerce Cloud
8.1
ShopBase

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