22 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions mainly focus on clients data management procedures. As the Head of Customer Success, it has reduced the hassle of collecting, connecting and analyzing customer data manually. Again, with this platform I do not have to move from one department to another to present customer information since it’s enhanced virtually.
Anonymous | TrustRadius Reviewer

Tivoli Identity Manager

It's probably really best suited if you have a business where you have disparate systems but need a way to synchronize the user account information including the passwords between them. If you just have a Windows Active Directory environment only, there probably is no real need for something like this, but if you do this will help manage them easily.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

SAP Customer Data Solutions (formerly Gigya)
Tivoli Identity Manager
10.0
ID-Management Access Control
SAP Customer Data Solutions (formerly Gigya)
Tivoli Identity Manager
10.0
ID Management Single-Sign On (SSO)
SAP Customer Data Solutions (formerly Gigya)
Tivoli Identity Manager
10.0
Password Management
SAP Customer Data Solutions (formerly Gigya)
Tivoli Identity Manager
10.0
Account Provisioning and De-provisioning
SAP Customer Data Solutions (formerly Gigya)
Tivoli Identity Manager
10.0

Pros

SAP Customer Data Solutions (formerly Gigya)

  • SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
  • SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
  • Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.
Erin Quinn | TrustRadius Reviewer

Tivoli Identity Manager

  • Easily create and manage user accounts from a web interface.
  • Intuitive GUI.
Anonymous | TrustRadius Reviewer

Cons

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Tivoli Identity Manager

  • Sometimes it feels unresponsive and we have to restart the services.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
Anonymous | TrustRadius Reviewer

Tivoli Identity Manager

No score
No answers yet
No answers on this topic

Usability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Anonymous | TrustRadius Reviewer

Tivoli Identity Manager

No score
No answers yet
No answers on this topic

Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 9.3
Based on 19 answers
I use the cloud-based solution, which has automatic updates. I have never experienced an outage for the three years that I have used SAP Customer Data Solution. Whenever I need to manage and control customer data, I always get this tool fully functioning.
Katie Lillie | TrustRadius Reviewer

Tivoli Identity Manager

No score
No answers yet
No answers on this topic

Performance

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Tivoli Identity Manager

No score
No answers yet
No answers on this topic

Support Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Anonymous | TrustRadius Reviewer

Tivoli Identity Manager

Tivoli Identity Manager 9.0
Based on 1 answer
Besides the random issue where it gets unresponsive and we have to restart the services or reboot the server, it's been really solid. I've only had to contact support 1 time in the 15 years I've used it which is saying more than most other software. The cost of maintenance is also very cheap compared to some of the other software we use.
Anonymous | TrustRadius Reviewer

Online Training

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Anonymous | TrustRadius Reviewer

Tivoli Identity Manager

No score
No answers yet
No answers on this topic

Implementation Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Tivoli Identity Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Customer Data Solutions (formerly Gigya)

The main reason why we choose SAP Customer Data Solution is [that] it's flexible and scalable for any type of organisation. [It] helps every team to access clean and reliable customer data to make real-time decisions, accelerate growth, and personalize experience. Also, it has a very proactive support team that is 24/7 proactive.
Archana Singh | TrustRadius Reviewer

Tivoli Identity Manager

No answers on this topic

Return on Investment

SAP Customer Data Solutions (formerly Gigya)

  • Build trust and reduce compliance risks, we are able to understand how our customers want to engage with our company while reducing risks through an enterprise data privacy and governance foundation.
  • Boosts acquisition, retention, and loyalty. It activates the right customer data based on its purpose and delivers it to the right engagement systems in real-time.
  • Has increased by advancing omnichannel engagement which attacks prospective customers.
Norah Vunzabag | TrustRadius Reviewer

Tivoli Identity Manager

  • It has helped us all these years to not have to waste time managing users on multiple systems.
  • It controls our password policy for our domain.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Tivoli Identity Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)
9.0
Tivoli Identity Manager
9.0

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)
8.4
Tivoli Identity Manager

Usability

SAP Customer Data Solutions (formerly Gigya)
8.2
Tivoli Identity Manager

Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)
9.3
Tivoli Identity Manager

Performance

SAP Customer Data Solutions (formerly Gigya)
8.4
Tivoli Identity Manager

Support Rating

SAP Customer Data Solutions (formerly Gigya)
8.6
Tivoli Identity Manager
9.0

In-Person Training

SAP Customer Data Solutions (formerly Gigya)
7.3
Tivoli Identity Manager

Online Training

SAP Customer Data Solutions (formerly Gigya)
7.3
Tivoli Identity Manager

Implementation Rating

SAP Customer Data Solutions (formerly Gigya)
7.5
Tivoli Identity Manager

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