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Top Rated
42 Ratings

SAP Customer Data Solutions

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Top Rated
42 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Identity Management

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    10.0

    Tivoli Identity Manager

    100%
    Tivoli Identity Manager ranks higher in 4/4 features

    ID-Management Access Control

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ID Management Single-Sign On (SSO)

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Password Management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Account Provisioning and De-provisioning

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Tivoli Identity Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.4

    SAP Customer Data Solutions

    84%
    28 Ratings
    9.0

    Tivoli Identity Manager

    90%
    1 Rating

    Likelihood to Renew

    8.4

    SAP Customer Data Solutions

    84%
    7 Ratings

    Tivoli Identity Manager

    N/A
    0 Ratings

    Usability

    8.2

    SAP Customer Data Solutions

    82%
    6 Ratings

    Tivoli Identity Manager

    N/A
    0 Ratings

    Availability

    9.0

    SAP Customer Data Solutions

    90%
    31 Ratings

    Tivoli Identity Manager

    N/A
    0 Ratings

    Performance

    8.4

    SAP Customer Data Solutions

    84%
    12 Ratings

    Tivoli Identity Manager

    N/A
    0 Ratings

    Support Rating

    8.6

    SAP Customer Data Solutions

    86%
    14 Ratings
    9.0

    Tivoli Identity Manager

    90%
    2 Ratings

    In-Person Training

    7.3

    SAP Customer Data Solutions

    73%
    1 Rating

    Tivoli Identity Manager

    N/A
    0 Ratings

    Online Training

    7.3

    SAP Customer Data Solutions

    73%
    6 Ratings

    Tivoli Identity Manager

    N/A
    0 Ratings

    Implementation Rating

    7.5

    SAP Customer Data Solutions

    75%
    12 Ratings

    Tivoli Identity Manager

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
    Read full review

    IBM

    It's probably really best suited if you have a business where you have disparate systems but need a way to synchronize the user account information including the passwords between them. If you just have a Windows Active Directory environment only, there probably is no real need for something like this, but if you do this will help manage them easily.
    Read full review

    Pros

    SAP

    • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
    • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
    • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
    Read full review

    IBM

    • Easily create and manage user accounts from a web interface.
    • Intuitive GUI.
    Read full review

    Cons

    SAP

    • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
    • We have talked to Gigya about it, and they are working on it.
    Read full review

    IBM

    • Sometimes it feels unresponsive and we have to restart the services.
    Read full review

    Pricing Details

    SAP Customer Data Solutions

    Starting Price

    Editions & Modules

    SAP Customer Data Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Tivoli Identity Manager

      Starting Price

      Editions & Modules

      Tivoli Identity Manager editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        SAP

        It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
        Read full review

        IBM

        No answers on this topic

        Usability

        SAP

        We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
        Read full review

        IBM

        No answers on this topic

        Reliability and Availability

        SAP

        Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
        Read full review

        IBM

        No answers on this topic

        Performance

        SAP

        There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
        Read full review

        IBM

        No answers on this topic

        Support Rating

        SAP

        We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
        Read full review

        IBM

        Besides the random issue where it gets unresponsive and we have to restart the services or reboot the server, it's been really solid. I've only had to contact support 1 time in the 15 years I've used it which is saying more than most other software. The cost of maintenance is also very cheap compared to some of the other software we use.
        Read full review

        Online Training

        SAP

        They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
        Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
        Read full review

        IBM

        No answers on this topic

        Implementation Rating

        SAP

        There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
        Read full review

        IBM

        No answers on this topic

        Alternatives Considered

        SAP

        SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
        Read full review

        IBM

        No answers on this topic

        Return on Investment

        SAP

        • It is mainly the user experience at the authentication platform that we provide for our customers.
        • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
        Read full review

        IBM

        • It has helped us all these years to not have to waste time managing users on multiple systems.
        • It controls our password policy for our domain.
        Read full review

        Screenshots

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