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Top Rated
42 Ratings

SAP Customer Data Solutions

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Top Rated
42 Ratings
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Score 8.3 out of 100
1 Rating
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Score 8.2 out of 100

Feature Set Ratings

    Identity Management

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    8.2

    Univention Corporate Server (UCS)

    82%
    Univention Corporate Server (UCS) ranks higher in 4/4 features

    ID-Management Access Control

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    ID Management Single-Sign On (SSO)

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Multi-Factor Authentication

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Account Provisioning and De-provisioning

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Attribute Ratings

    • SAP Customer Data Solutions is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.4

    SAP Customer Data Solutions

    84%
    28 Ratings
    8.2

    Univention Corporate Server (UCS)

    82%
    1 Rating

    Likelihood to Renew

    8.4

    SAP Customer Data Solutions

    84%
    7 Ratings

    Univention Corporate Server (UCS)

    N/A
    0 Ratings

    Usability

    8.2

    SAP Customer Data Solutions

    82%
    6 Ratings

    Univention Corporate Server (UCS)

    N/A
    0 Ratings

    Availability

    9.0

    SAP Customer Data Solutions

    90%
    31 Ratings

    Univention Corporate Server (UCS)

    N/A
    0 Ratings

    Performance

    8.4

    SAP Customer Data Solutions

    84%
    12 Ratings

    Univention Corporate Server (UCS)

    N/A
    0 Ratings

    Support Rating

    8.6

    SAP Customer Data Solutions

    86%
    14 Ratings

    Univention Corporate Server (UCS)

    N/A
    0 Ratings

    In-Person Training

    7.3

    SAP Customer Data Solutions

    73%
    1 Rating

    Univention Corporate Server (UCS)

    N/A
    0 Ratings

    Online Training

    7.3

    SAP Customer Data Solutions

    73%
    6 Ratings

    Univention Corporate Server (UCS)

    N/A
    0 Ratings

    Implementation Rating

    7.5

    SAP Customer Data Solutions

    75%
    12 Ratings

    Univention Corporate Server (UCS)

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
    Read full review

    Univention

    Univention Corporate Server is well suited:
    1. If an Organization would like to use it as a complete Active Directory Server.
    2. If an Organization wants to deploy other applications which are important like SSO, Mail Server, 2FA etc., as with one click all these Apps will be integrated magically thus reducing the Admin job considerably.
    3. Web based management which will be quite useful for the Admins who are from Windows background only.
    4. Univention as a company which has close to 2 decades of experience.
    Read full review

    Pros

    SAP

    • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
    • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
    • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
    Read full review

    Univention

    • Complete replacement for MS Active Directory Server.
    • Univention App Center - awesome concept with which Apps can be installed for the Domain.
    • App Center can be compared to Google Play Store or Apple Play Store - Organizations can gain tremendous advantages.
    • Plethora of Apps which are both free and paid and excellent apps for the Organizations.
    Read full review

    Cons

    SAP

    • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
    • We have talked to Gigya about it, and they are working on it.
    Read full review

    Univention

    • As Univention is from Germany, lot of informative articles are in German but English articles are also good but less in number.
    Read full review

    Pricing Details

    SAP Customer Data Solutions

    Starting Price

    Editions & Modules

    SAP Customer Data Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Univention Corporate Server (UCS)

      Starting Price

      $0 per installation

      Editions & Modules

      Univention Corporate Server (UCS) editions and modules pricing
      EditionModules
      UCS Core Edition$0.001
      UCS Base Subscription$382.002
      UCS Standard Subscription$1295.003
      UCS Premium Subscription$2250.004
      UCS Core Edition$0.005
      UCS Base Subscription$382.006
      UCS Standard Subscription$1295.007
      UCS Premium Subscription$2250.008

      Footnotes

      1. per installation
      2. per installation
      3. per installation
      4. per installation
      5. per installation
      6. per installation
      7. per installation
      8. per installation

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      The core edition of UCS is free, but does not offer a great deal of support. There are three different subscription options (for either On-Premise- or SAAS deplyoment) which include the installation of UCS and apps, support and maintainance via phone, security updates and hotfixes, domain services and much more.

      Likelihood to Renew

      SAP

      It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
      Read full review

      Univention

      No answers on this topic

      Usability

      SAP

      We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
      Read full review

      Univention

      No answers on this topic

      Reliability and Availability

      SAP

      Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
      Read full review

      Univention

      No answers on this topic

      Performance

      SAP

      There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
      Read full review

      Univention

      No answers on this topic

      Support Rating

      SAP

      We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
      Read full review

      Univention

      No answers on this topic

      Online Training

      SAP

      They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
      Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
      Read full review

      Univention

      No answers on this topic

      Implementation Rating

      SAP

      There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
      Read full review

      Univention

      No answers on this topic

      Alternatives Considered

      SAP

      SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
      Read full review

      Univention

      We have evaluated Zentyal and ClearOS but we found out that UCS is more suited to every Organization.
      Read full review

      Return on Investment

      SAP

      • It is mainly the user experience at the authentication platform that we provide for our customers.
      • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
      Read full review

      Univention

      • As a partner, we have gained lot of respect from our customers as UCS is rock solid.
      • UCS is truly Open Source.
      • UCS has surpassed our expectations.
      Read full review

      Screenshots

      Add comparison