18 Ratings
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Score 8 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)

SAP [Customer Data Solutions] is definitely a tool to use for managing a large individual database, especially globally. The question is more related to which methodology to use for implementing it between screen sets or APIs. In case you have to handle multiple languages, APIs should be the best option for you. Otherwise, screen sets would work well.
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

Univention Corporate Server is well suited:
  1. If an Organization would like to use it as a complete Active Directory Server.
  2. If an Organization wants to deploy other applications which are important like SSO, Mail Server, 2FA etc., as with one click all these Apps will be integrated magically thus reducing the Admin job considerably.
  3. Web based management which will be quite useful for the Admins who are from Windows background only.
  4. Univention as a company which has close to 2 decades of experience.
Ravi Kumar Tenneti | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

SAP Customer Data Solutions (formerly Gigya)
Univention Corporate Server (UCS)
8.2
ID-Management Access Control
SAP Customer Data Solutions (formerly Gigya)
Univention Corporate Server (UCS)
8.2
ID Management Single-Sign On (SSO)
SAP Customer Data Solutions (formerly Gigya)
Univention Corporate Server (UCS)
8.2
Multi-Factor Authentication
SAP Customer Data Solutions (formerly Gigya)
Univention Corporate Server (UCS)
8.2
Account Provisioning and De-provisioning
SAP Customer Data Solutions (formerly Gigya)
Univention Corporate Server (UCS)
8.2

Pros

SAP Customer Data Solutions (formerly Gigya)

  • SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
  • SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
  • Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.
Erin Quinn | TrustRadius Reviewer

Univention Corporate Server (UCS)

  • Complete replacement for MS Active Directory Server.
  • Univention App Center - awesome concept with which Apps can be installed for the Domain.
  • App Center can be compared to Google Play Store or Apple Play Store - Organizations can gain tremendous advantages.
  • Plethora of Apps which are both free and paid and excellent apps for the Organizations.
Ravi Kumar Tenneti | TrustRadius Reviewer

Cons

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

  • As Univention is from Germany, lot of informative articles are in German but English articles are also good but less in number.
Ravi Kumar Tenneti | TrustRadius Reviewer

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

No score
No answers yet
No answers on this topic

Usability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

No score
No answers yet
No answers on this topic

Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 9.1
Based on 15 answers
Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
Erin Quinn | TrustRadius Reviewer

Univention Corporate Server (UCS)

No score
No answers yet
No answers on this topic

Performance

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

No score
No answers yet
No answers on this topic

Support Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

No score
No answers yet
No answers on this topic

Online Training

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

No score
No answers yet
No answers on this topic

Implementation Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Customer Data Solutions (formerly Gigya)

Both SAP Customer Data Solutions and Oracle CX Marketing are great and robust CDP tools. Nonetheless, SAP Customer Data Solutions is focused more on customer data management and marketing while Oracle CX Marketing fails to manage customer data since it’s more [on] campaign creation.
Alexander Sherwen | TrustRadius Reviewer

Univention Corporate Server (UCS)

We have evaluated Zentyal and ClearOS but we found out that UCS is more suited to every Organization.
Ravi Kumar Tenneti | TrustRadius Reviewer

Return on Investment

SAP Customer Data Solutions (formerly Gigya)

  • It has allowed us to increase our metrics in almost every area in which we were seeking improvement.
  • It keeps up well with the fast-paced world of social media and the changes to the platforms that come out very rapidly.
  • Our numbers for social media referred to traffic increased as hoped and predicted.
Anonymous | TrustRadius Reviewer

Univention Corporate Server (UCS)

  • As a partner, we have gained lot of respect from our customers as UCS is rock solid.
  • UCS is truly Open Source.
  • UCS has surpassed our expectations.
Ravi Kumar Tenneti | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Customer Data Solutions (formerly Gigya) Editions & Modules

Additional Pricing Details

Univention Corporate Server (UCS)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Univention Corporate Server (UCS) Editions & Modules

On-premise Edition
UCS Core Edition$0.001
UCS Base Subscription$382.001
UCS Standard Subscription$1295.001
UCS Premium Subscription$2250.001
  1. per installation
SaaS Edition
UCS Core Edition$0.001
UCS Base Subscription$382.001
UCS Standard Subscription$1295.001
UCS Premium Subscription$2250.001
  1. per installation
Additional Pricing Details
The core edition of UCS is free, but does not offer a great deal of support. There are three different subscription options (for either On-Premise- or SAAS deplyoment) which include the installation of UCS and apps, support and maintainance via phone, security updates and hotfixes, domain services and much more.

Rating Summary

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)
8.7
Univention Corporate Server (UCS)
8.2

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)
8.4
Univention Corporate Server (UCS)

Usability

SAP Customer Data Solutions (formerly Gigya)
8.2
Univention Corporate Server (UCS)

Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)
9.1
Univention Corporate Server (UCS)

Performance

SAP Customer Data Solutions (formerly Gigya)
8.4
Univention Corporate Server (UCS)

Support Rating

SAP Customer Data Solutions (formerly Gigya)
8.6
Univention Corporate Server (UCS)

In-Person Training

SAP Customer Data Solutions (formerly Gigya)
7.3
Univention Corporate Server (UCS)

Online Training

SAP Customer Data Solutions (formerly Gigya)
7.3
Univention Corporate Server (UCS)

Implementation Rating

SAP Customer Data Solutions (formerly Gigya)
7.5
Univention Corporate Server (UCS)

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