What users are saying about
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Top Rated
251 Ratings

SAP SuccessFactors

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Top Rated
251 Ratings
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Score 7.7 out of 100

Feature Set Ratings

Human Resource Management

7.8

SAP SuccessFactors

78%

Employee demographic data

8.0
80%
24 Ratings

Employment history

8.0
80%
26 Ratings

Job profiles and administration

7.5
75%
26 Ratings

Workflow for transfers, promotions, pay raises, etc.

6.6
66%
25 Ratings

Organizational charting

7.9
79%
29 Ratings

Organization and location management

7.8
78%
21 Ratings

Compliance data (COBRA, OSHA, etc.)

8.9
89%
12 Ratings

Payroll Management

8.2

SAP SuccessFactors

82%

Pay calculation

8.1
81%
15 Ratings

Support for external payroll vendors

7.8
78%
11 Ratings

Off-cycle/On-Demand payment

8.2
82%
6 Ratings

Benefit plan administration

8.4
84%
16 Ratings

Direct deposit files

8.0
80%
11 Ratings

Salary revision and increment management

7.7
77%
15 Ratings

Reimbursement management

9.1
91%
12 Ratings

Leave and Attendance Management

7.5

SAP SuccessFactors

75%

Approval workflow

7.5
75%
18 Ratings

Balance details

7.4
74%
17 Ratings

Annual carry-forward and encashment

7.8
78%
14 Ratings

Employee Self Service

7.9

SAP SuccessFactors

79%

View and generate pay and benefit information

7.4
74%
21 Ratings

Update personal information

8.1
81%
25 Ratings

View company policy documentation

7.9
79%
16 Ratings

Employee recognition

8.4
84%
17 Ratings

View job history

7.9
79%
24 Ratings

Asset Management

8.4

SAP SuccessFactors

84%

Tracking of all physical assets

8.4
84%
3 Ratings

HR Reporting

6.9

SAP SuccessFactors

69%

Report builder

6.5
65%
23 Ratings

Pre-built reports

6.7
67%
22 Ratings

Ability to combine HR data with external data

7.5
75%
20 Ratings

Onboarding

8.2

SAP SuccessFactors

82%

New hire portal

7.9
79%
25 Ratings

Manager tracking tools

7.8
78%
27 Ratings

Performance and Goals

8.5

SAP SuccessFactors

85%

Corporate goal setting

8.1
81%
37 Ratings

Individual goal setting

8.5
85%
42 Ratings

Line-of sight-visibility

8.3
83%
36 Ratings

Performance tracking

8.2
82%
40 Ratings

Performance Management

8.1

SAP SuccessFactors

81%

Performance plans

7.9
79%
42 Ratings

Performance improvement plans

8.2
82%
33 Ratings

Review status tracking

8.3
83%
42 Ratings

Review reminders

8.0
80%
41 Ratings

Multiple review frequency

7.3
73%
33 Ratings

Succession Planning

8.6

SAP SuccessFactors

86%

Create succession plans/pools

8.6
86%
26 Ratings

Candidate ranking

8.5
85%
27 Ratings

Candidate search

8.7
87%
25 Ratings

Candidate development

8.7
87%
25 Ratings

Recruiting / ATS

4.1

SAP SuccessFactors

41%

Job Requisition Management

7.9
79%
20 Ratings

Company Website Posting

7.5
75%
19 Ratings

Publish to Social Media

7.5
75%
14 Ratings

Job Search Site Posting

7.5
75%
18 Ratings

Duplicate Candidate Prevention

7.6
76%
17 Ratings

Applicant Tracking

7.6
76%
20 Ratings

Notifications and Alerts

7.9
79%
22 Ratings

Attribute Ratings

Likelihood to Recommend

7.6

SAP SuccessFactors

76%
64 Ratings

Likelihood to Renew

2.7

SAP SuccessFactors

27%
13 Ratings

Usability

2.7

SAP SuccessFactors

27%
3 Ratings

Support Rating

6.2

SAP SuccessFactors

62%
26 Ratings

Online Training

8.0

SAP SuccessFactors

80%
1 Rating

Implementation Rating

3.6

SAP SuccessFactors

36%
1 Rating

Likelihood to Recommend

SAP SuccessFactors

Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.
Anonymous | TrustRadius Reviewer

Pros

SAP SuccessFactors

  • This software offers us the ability to raise questions during the appraisal cycle, as well as give us an overview of the various steps we follow during the appraisal process and also provides one-stop solutions for all my needs, such as applying for leave and checking salary slips.
  • The onboarding and hiring process was changed with this tool, and it also generated attendance reports and performance reports for employees.
  • There are a number of training courses available in the SAP Learning Hub that can help you improve the configuration. If you are familiar with them then you can easily fix it yourself first. Unless something needs to be modified in Provisioning.
Anonymous | TrustRadius Reviewer

Cons

SAP SuccessFactors

  • The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
  • The homepage of Successfactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
  • You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
Adam Kasten, PHR | TrustRadius Reviewer

Pricing Details

SAP SuccessFactors

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

SAP SuccessFactors

SAP SuccessFactors 2.7
Based on 13 answers
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Anonymous | TrustRadius Reviewer

Usability

SAP SuccessFactors

SAP SuccessFactors 2.7
Based on 3 answers
For Key users, it is not really friendly. There are lot of hidden buttons which makes the experience difficult.For end user, it is quite easy.
Anonymous | TrustRadius Reviewer

Support Rating

SAP SuccessFactors

SAP SuccessFactors 6.2
Based on 26 answers
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.
Anonymous | TrustRadius Reviewer

Implementation Rating

SAP SuccessFactors

SAP SuccessFactors 3.6
Based on 1 answer
We had to delay go live of EC due to bad councelling of our implementation partner.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SAP SuccessFactors

As a whole, SuccessFactors is tough to beat. It's at its best when all of the modules are working together. There are few competitors that offer the full talent suite.Individually, the quality of the modules can vary. The performance and goal management modules perform well but the recruiting one significantly lags its competitors. The recruiting world has seen a lot of advances in technology over the last few years but these have yet to trickle down into the SuccessFactors module.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP SuccessFactors

  • Visibility to the organization was an immediate impact and socialized the value of the product immediately.
  • A common and aggregated performance process reduced time and energy spent on quarterly goal setting.
  • Consolidating performance to pay outputs reduced time in some manual audit processes.
Tony Deblauwe | TrustRadius Reviewer

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