What users are saying about
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Top Rated
251 Ratings
SAP SuccessFactors
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Top Rated
251 Ratings
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Based on 251 reviews and ratings
Feature Set Ratings
Human Resource Management
7.8
SAP SuccessFactors
78%
Employee demographic data
8.0
80%
24 Ratings
Employment history
8.0
80%
26 Ratings
Job profiles and administration
7.5
75%
26 Ratings
Workflow for transfers, promotions, pay raises, etc.
6.6
66%
25 Ratings
Organizational charting
7.9
79%
29 Ratings
Organization and location management
7.8
78%
21 Ratings
Compliance data (COBRA, OSHA, etc.)
8.9
89%
12 Ratings
Payroll Management
8.2
SAP SuccessFactors
82%
Pay calculation
8.1
81%
15 Ratings
Support for external payroll vendors
7.8
78%
11 Ratings
Off-cycle/On-Demand payment
8.2
82%
6 Ratings
Benefit plan administration
8.4
84%
16 Ratings
Direct deposit files
8.0
80%
11 Ratings
Salary revision and increment management
7.7
77%
15 Ratings
Reimbursement management
9.1
91%
12 Ratings
Leave and Attendance Management
7.5
SAP SuccessFactors
75%
Approval workflow
7.5
75%
18 Ratings
Balance details
7.4
74%
17 Ratings
Annual carry-forward and encashment
7.8
78%
14 Ratings
Employee Self Service
7.9
SAP SuccessFactors
79%
View and generate pay and benefit information
7.4
74%
21 Ratings
Update personal information
8.1
81%
25 Ratings
View company policy documentation
7.9
79%
16 Ratings
Employee recognition
8.4
84%
17 Ratings
View job history
7.9
79%
24 Ratings
Asset Management
8.4
SAP SuccessFactors
84%
Tracking of all physical assets
8.4
84%
3 Ratings
HR Reporting
6.9
SAP SuccessFactors
69%
Report builder
6.5
65%
23 Ratings
Pre-built reports
6.7
67%
22 Ratings
Ability to combine HR data with external data
7.5
75%
20 Ratings
Onboarding
8.2
SAP SuccessFactors
82%
New hire portal
7.9
79%
25 Ratings
Manager tracking tools
7.8
78%
27 Ratings
Performance and Goals
8.5
SAP SuccessFactors
85%
Corporate goal setting
8.1
81%
37 Ratings
Individual goal setting
8.5
85%
42 Ratings
Line-of sight-visibility
8.3
83%
36 Ratings
Performance tracking
8.2
82%
40 Ratings
Performance Management
8.1
SAP SuccessFactors
81%
Performance plans
7.9
79%
42 Ratings
Performance improvement plans
8.2
82%
33 Ratings
Review status tracking
8.3
83%
42 Ratings
Review reminders
8.0
80%
41 Ratings
Multiple review frequency
7.3
73%
33 Ratings
Succession Planning
8.6
SAP SuccessFactors
86%
Create succession plans/pools
8.6
86%
26 Ratings
Candidate ranking
8.5
85%
27 Ratings
Candidate search
8.7
87%
25 Ratings
Candidate development
8.7
87%
25 Ratings
Recruiting / ATS
4.1
SAP SuccessFactors
41%
Job Requisition Management
7.9
79%
20 Ratings
Company Website Posting
7.5
75%
19 Ratings
Publish to Social Media
7.5
75%
14 Ratings
Job Search Site Posting
7.5
75%
18 Ratings
Duplicate Candidate Prevention
7.6
76%
17 Ratings
Applicant Tracking
7.6
76%
20 Ratings
Notifications and Alerts
7.9
79%
22 Ratings
Attribute Ratings
Likelihood to Recommend
7.6
SAP SuccessFactors
76%
64 Ratings
Likelihood to Renew
2.7
SAP SuccessFactors
27%
13 Ratings
Usability
2.7
SAP SuccessFactors
27%
3 Ratings
Support Rating
6.2
SAP SuccessFactors
62%
26 Ratings
Online Training
8.0
SAP SuccessFactors
80%
1 Rating
Implementation Rating
3.6
SAP SuccessFactors
36%
1 Rating
Likelihood to Recommend
SAP SuccessFactors
Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesPros
SAP SuccessFactors
- This software offers us the ability to raise questions during the appraisal cycle, as well as give us an overview of the various steps we follow during the appraisal process and also provides one-stop solutions for all my needs, such as applying for leave and checking salary slips.
- The onboarding and hiring process was changed with this tool, and it also generated attendance reports and performance reports for employees.
- There are a number of training courses available in the SAP Learning Hub that can help you improve the configuration. If you are familiar with them then you can easily fix it yourself first. Unless something needs to be modified in Provisioning.

Verified User
Manager in Information Technology
Higher Education Company, 201-500 employeesCons
SAP SuccessFactors
- The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
- The homepage of Successfactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
- You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
Human Resources Manager
CintasFacilities Services, 10,001+ employees
Pricing Details
SAP SuccessFactors
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
SAP SuccessFactors
SAP SuccessFactors 2.7
Based on 13 answers
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.

Verified User
Manager in Human Resources
Electrical/Electronic Manufacturing Company, 5001-10,000 employeesUsability
SAP SuccessFactors
SAP SuccessFactors 2.7
Based on 3 answers
For Key users, it is not really friendly. There are lot of hidden buttons which makes the experience difficult.For end user, it is quite easy.

Verified User
Team Lead in Human Resources
Consumer Goods Company, 10,001+ employeesSupport Rating
SAP SuccessFactors
SAP SuccessFactors 6.2
Based on 26 answers
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.

Verified User
Administrator in Human Resources
Airlines/Aviation Company, 51-200 employeesImplementation Rating
SAP SuccessFactors
SAP SuccessFactors 3.6
Based on 1 answer
We had to delay go live of EC due to bad councelling of our implementation partner.

Verified User
Team Lead in Human Resources
Consumer Goods Company, 10,001+ employeesAlternatives Considered
SAP SuccessFactors
As a whole, SuccessFactors is tough to beat. It's at its best when all of the modules are working together. There are few competitors that offer the full talent suite.Individually, the quality of the modules can vary. The performance and goal management modules perform well but the recruiting one significantly lags its competitors. The recruiting world has seen a lot of advances in technology over the last few years but these have yet to trickle down into the SuccessFactors module.

Verified User
Administrator in Human Resources
Furniture Company, 10,001+ employeesReturn on Investment
SAP SuccessFactors
- Visibility to the organization was an immediate impact and socialized the value of the product immediately.
- A common and aggregated performance process reduced time and energy spent on quarterly goal setting.
- Consolidating performance to pay outputs reduced time in some manual audit processes.
HR and OD Operations
HortonworksComputer Software, 501-1000 employees