What users are saying about
203 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

SAP SuccessFactors

Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

SAP SuccessFactors
7.9
Employee demographic data
SAP SuccessFactors
7.3
Employment history
SAP SuccessFactors
8.2
Job profiles and administration
SAP SuccessFactors
7.3
Workflow for transfers, promotions, pay raises, etc.
SAP SuccessFactors
7.5
Organizational charting
SAP SuccessFactors
8.5
Organization and location management
SAP SuccessFactors
8.5
Compliance data (COBRA, OSHA, etc.)
SAP SuccessFactors
8.1

Payroll Management

SAP SuccessFactors
8.3
Pay calculation
SAP SuccessFactors
8.4
Support for external payroll vendors
SAP SuccessFactors
7.8
Off-cycle/On-Demand payment
SAP SuccessFactors
10.0
Benefit plan administration
SAP SuccessFactors
8.2
Direct deposit files
SAP SuccessFactors
8.1
Salary revision and increment management
SAP SuccessFactors
8.2
Reimbursement management
SAP SuccessFactors
7.4

Leave and Attendance Management

SAP SuccessFactors
8.8
Approval workflow
SAP SuccessFactors
9.2
Balance details
SAP SuccessFactors
8.8
Annual carry-forward and encashment
SAP SuccessFactors
8.6

Employee Self Service

SAP SuccessFactors
8.3
View and generate pay and benefit information
SAP SuccessFactors
8.3
Update personal information
SAP SuccessFactors
8.3
View company policy documentation
SAP SuccessFactors
8.1
Employee recognition
SAP SuccessFactors
8.1
View job history
SAP SuccessFactors
8.7

Asset Management

SAP SuccessFactors
7.5
Tracking of all physical assets
SAP SuccessFactors
7.5

HR Reporting

SAP SuccessFactors
6.6
Report builder
SAP SuccessFactors
6.7
Pre-built reports
SAP SuccessFactors
6.3
Ability to combine HR data with external data
SAP SuccessFactors
6.7

Onboarding

SAP SuccessFactors
7.6
New hire portal
SAP SuccessFactors
7.7
Manager tracking tools
SAP SuccessFactors
7.1

Performance and Goals

SAP SuccessFactors
8.2
Corporate goal setting
SAP SuccessFactors
8.1
Individual goal setting
SAP SuccessFactors
8.4
Line-of sight-visibility
SAP SuccessFactors
8.2
Performance tracking
SAP SuccessFactors
8.1

Performance Management

SAP SuccessFactors
8.3
Performance plans
SAP SuccessFactors
8.1
Performance improvement plans
SAP SuccessFactors
7.9
Review status tracking
SAP SuccessFactors
8.7
Review reminders
SAP SuccessFactors
8.2
Multiple review frequency
SAP SuccessFactors
8.7

Succession Planning

SAP SuccessFactors
8.2
Create succession plans/pools
SAP SuccessFactors
8.3
Candidate ranking
SAP SuccessFactors
7.9
Candidate search
SAP SuccessFactors
8.4
Candidate development
SAP SuccessFactors
8.2

Recruiting / ATS

SAP SuccessFactors
5.8
Job Requisition Management
SAP SuccessFactors
7.3
Company Website Posting
SAP SuccessFactors
7.5
Publish to Social Media
SAP SuccessFactors
6.9
Job Search Site Posting
SAP SuccessFactors
7.3
Duplicate Candidate Prevention
SAP SuccessFactors
6.9
Applicant Tracking
SAP SuccessFactors
7.4
Notifications and Alerts
SAP SuccessFactors
7.5

Pros

SAP SuccessFactors

  • Assignment Profile: This is an automated way of assigning courses and activities to users (through user interface configuration or through data feed synchronization).
  • Plateau Reports Designer: A client tool to customize the reports in SAP SuccessFactors Learning, widely used by most of the large organizations.
  • BizX integration: It's a SuccessFactors Business Execution (BizX) platform to connect the talent management and human resource management. It has a comprehensive view of the organization's resources skills, expertise, experience, and competency, etc.
  • Domain, Domain Restrictions and Roles: This is mainly to create an organizational structure and to provide the needed security permissions.
  • Integration with Jam, Skype and WebEx, etc.
Anonymous | TrustRadius Reviewer

Cons

SAP SuccessFactors

  • The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
  • The homepage of Successfactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
  • You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
Adam Kasten, PHR | TrustRadius Reviewer

Likelihood to Renew

SAP SuccessFactors

SAP SuccessFactors 7.0
Based on 12 answers
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Anonymous | TrustRadius Reviewer

Usability

SAP SuccessFactors

SAP SuccessFactors 8.0
Based on 2 answers
To develop all objectivity of researches.
Anton Smorodin | TrustRadius Reviewer

Support Rating

SAP SuccessFactors

SAP SuccessFactors 6.6
Based on 21 answers
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SAP SuccessFactors

As a whole, SuccessFactors is tough to beat. It's at its best when all of the modules are working together. There are few competitors that offer the full talent suite.Individually, the quality of the modules can vary. The performance and goal management modules perform well but the recruiting one significantly lags its competitors. The recruiting world has seen a lot of advances in technology over the last few years but these have yet to trickle down into the SuccessFactors module.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP SuccessFactors

  • Visibility to the organization was an immediate impact and socialized the value of the product immediately.
  • A common and aggregated performance process reduced time and energy spent on quarterly goal setting.
  • Consolidating performance to pay outputs reduced time in some manual audit processes.
Tony Deblauwe | TrustRadius Reviewer

Screenshots

Pricing Details

SAP SuccessFactors

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP SuccessFactors
7.1

Likelihood to Renew

SAP SuccessFactors
7.0

Usability

SAP SuccessFactors
8.0

Support Rating

SAP SuccessFactors
6.6

Online Training

SAP SuccessFactors
8.0

Add comparison