HR processes have been so much easier with SAP SuccessFactors
Updated October 26, 2023

HR processes have been so much easier with SAP SuccessFactors

Alvaro Ricardo Cubas Alvarez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Document Management by OpenText
  • Recruiting
  • Performance Management
  • Compensation Management
  • Learning
  • Succession and Development
  • SAP Analytics Cloud

Overall Satisfaction with SAP SuccessFactors

SAP SuccessFactors is the main system for the organization's data and employees' information, these are some of the solutions that we've been able to develop thanks to having SAP SuccessFactors as our core system: - Reporting - Standardizing data along the different systems we use in the bank - Identify opportunities for human talent management - Add as many modules and solutions as we need thanks to the wide variety of integration options like Qualtrics

Pros

  • Keep data standardize
  • Information for decision making
  • Integrate with other software like OpenText or Qualtrics
  • Best practices for each of the HR processes

Cons

  • Localize payroll
  • Support in Spanish from SAP for me
  • Employee engagement
  • Important information in real time
  • Digital transformation of the HR proccesses
From experience of integrating with: SAP S4Hana Qualtrics Opentext
We've implemented in Honduras for Banco Atlantida, in Belize for Atlantic Bank and we are now starting with 2nd company in Honduras (SESA) which is part of the Bank's group.
We are full SAP lovers, so that's why.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

The way SAP SuccessFactors is configured by modules, gives free will for the Bank to acquire the ones that fit its needs and leaves the option open to acquire new modules in the future. I'd like to have more information about the updates so I can consider all the new features, what has changed, and a more complete idea in general.

SAP SuccessFactors HCM Feature Ratings

9.2
Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Payroll Management ()
Not Rated
9.7
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
9
9.5
View and generate pay and benefit information
10
Update personal information
9
View job history
10
View company policy documentation
9
Asset Management ()
Not Rated
7.7
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
8.8
Performance plans
8
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
9
9.0
Candidate ranking
9
Candidate search
9
Candidate development
9
Onboarding ()
Not Rated
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
8.1
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
8
Job Search Site Posting
9
Duplicate Candidate Prevention
5
Applicant Tracking
8
Notifications and Alerts
9

Using SAP SuccessFactors

2600 - From operations personnel to high Management positions.
7 - Our area is called HR Projects, due to the digital transformation of HR processes and we belong to HR.

1 Assistant Manager: manages SSFF implementations and support for each of the modules
2 HR Projects Executives: Employees who have had experience implementing each of the modules so they have the expertise to give support for each module
2 HR Proejects Officer: As Executives plays a Senior rol, the officer plays a Junior rol in the area. They are getting familiar with HR processes and are begginers in SSFF so they work directly with the Executive as part of the learning process.


Outside HR, we have 2 more employees who gives SAP S4Hana support. They belong to the IT area and due to the integration that we´ve between SSFFF-S4Hana they assist in payroll matters. (Payroll still runs in S4 Hana)
  • Decision making based on SSFF information
  • Recruitment Processes
  • Digital Transformation
  • Continuous Updates with new and valuable features for each module
  • As a communication channel to reach every employee in the company
  • Handy information for decision making
  • New valuable features in every release/update
  • Dynamic teams with Goals
  • AI for recruitment, both internal and external
  • Compensation management
We´ve had a great experience with each of the modules and features that sap releases. Also, it offers the possibility of manage so much configuration from our functional side like the Upgrade Center, RBP for enabling new features and export/import information.

Evaluating SAP SuccessFactors and Competitors

Yes - Before SSFF we use s4hana HCM and the company decided to make the upgrade due to everything SSFF offers and the way it is user-centered design so everyone can use it.

HCM used to be like a secret HR system and SSFF is much more public for every employee, so they feel aslo part of the digital transformation.
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
  • Other
The most important factor was that SSFF includes every HR process and that´s really important for us so that we can focus on the employee journey in our company. We have covered Onboarding, recruitment, compensation, learning, etc...
Clean up the process before the module configuration. I think we´ve lost the chance to make the process more agile.

SAP SuccessFactors Implementation

As we were new with all this, we would greatly appreciate if we had assitance directly from SAP so we can implement the modules with all of its features and best practices. Unfortunately, we notice that the partner left some thing incomplete.

  • Third-party professional services
EPIUSE
Yes - First phase:
LMS
Employee Central
Integration SSFF-S4Hana
Performance
Second Phase:
Recruitment
Compensation
Future Phases:
Performance & Goals
Succession
Analytics
Change management was a big part of the implementation and was well-handled - Communication is vital, we involve everyone in this project to creat expectation and socialize the new features. For the employees it was a big change, they now have the opportunity to interact with the HR System which before SSFF was a total mistery.

For the functional users, we spend enough time in training session so they felt comfortable using SSFF.
  • Integration between SSFF - S4Hana
  • CHange management for functional users that where used to work in an specific way

SAP SuccessFactors Support

The support is always been great, the only issue is the time difference. We´ve been contacted from India and that means 11 hours difference
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
We´ve SAP Preferred Success and it has made a great difference in speeding up processes and we feel much more updated with all news from SAP.
Yes - Yes, some issue takes long but support agents are always available for a Teams Call to speed things up
There was this time when we´ve tried to purge employees and an error message shows everytime we launch the request. We´ve requested support and the agent agrees to have as many calls as we needed to solve this issue.

Using SAP SuccessFactors

SSFF is very user friendly and intuitive even for a non tech employee. Also, there´s a complete database and community where we can find solution to common and uncommon issues
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Manage employee Data Info
  • Time off request
  • Workflows
  • Learning courses
  • Performance Templates configuration
  • RBP
Yes - Works very well for high management positions, makes approval much more easy for them

Comments

More Reviews of SAP SuccessFactors HCM

  1. Home
  2. HR Management Software
  3. SAP SuccessFactors HCM Reviews
  4. User Review of SAP SuccessFactors HCM