Satmetrix (discontinued) vs. SurveySparrow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
SurveySparrow
Score 9.9 out of 10
N/A
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
$19
per month 5000 Responses
Pricing
Satmetrix (discontinued)SurveySparrow
Editions & Modules
No answers on this topic
Basic
$19
per month 5000 Responses
Essentials
$49
per month 15000 responses
360 Assessments Basic
$59
Per Subject Billed Yearly For upto 100 Subjects
Business
$99
per month 100000 responses
CX Basic
$199
per month 100000 responses
Offerings
Pricing Offerings
Satmetrix (discontinued)SurveySparrow
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Satmetrix (discontinued)SurveySparrow
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
3% above category average
SurveySparrow
-
Ratings
Survey templates8.02 Ratings00 Ratings
Themes8.02 Ratings00 Ratings
Custom logo/branding8.02 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
6% below category average
SurveySparrow
-
Ratings
Changes to live survey8.02 Ratings00 Ratings
Question design help8.02 Ratings00 Ratings
Multiple question types8.02 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
SurveySparrow
-
Ratings
Survey logic flexibility8.02 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
SurveySparrow
-
Ratings
Response tracking8.02 Ratings00 Ratings
Data export8.02 Ratings00 Ratings
Standard reports8.02 Ratings00 Ratings
Custom reports8.02 Ratings00 Ratings
Analytics8.02 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
5% below category average
SurveySparrow
-
Ratings
Access controls8.02 Ratings00 Ratings
Compliance8.02 Ratings00 Ratings
Best Alternatives
Satmetrix (discontinued)SurveySparrow
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Jotform
Jotform
Score 8.8 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Jotform
Jotform
Score 8.8 out of 10
Enterprises
Predictive Index Behavioral Assessment
Predictive Index Behavioral Assessment
Score 9.8 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Satmetrix (discontinued)SurveySparrow
Likelihood to Recommend
4.0
(7 ratings)
10.0
(3 ratings)
Likelihood to Renew
5.1
(5 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Satmetrix (discontinued)SurveySparrow
Likelihood to Recommend
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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SurveySparrow
Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
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Pros
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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SurveySparrow
  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.
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Cons
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
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SurveySparrow
  • Add custom CSS for Premium plan.
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Likelihood to Renew
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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SurveySparrow
No answers on this topic
Usability
Discontinued Products
No answers on this topic
SurveySparrow
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
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Support Rating
Discontinued Products
No answers on this topic
SurveySparrow
The support team is just a call away and also provides email support.
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Alternatives Considered
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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SurveySparrow
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
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Return on Investment
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
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SurveySparrow
  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.
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ScreenShots