What users are saying about
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Top Rated
281 Ratings
22 Ratings

Sauce Labs

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Top Rated
281 Ratings
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Score 8.3 out of 100
22 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Sauce Labs is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Sauce Labs

85%
158 Ratings
8.2

BitBar

82%
6 Ratings

Likelihood to Renew

9.2

Sauce Labs

92%
20 Ratings

BitBar

N/A
0 Ratings

Usability

8.4

Sauce Labs

84%
20 Ratings

BitBar

N/A
0 Ratings

Availability

10.0

Sauce Labs

100%
7 Ratings

BitBar

N/A
0 Ratings

Performance

8.0

Sauce Labs

80%
7 Ratings

BitBar

N/A
0 Ratings

Support Rating

8.4

Sauce Labs

84%
24 Ratings

BitBar

N/A
0 Ratings

Implementation Rating

7.5

Sauce Labs

75%
12 Ratings

BitBar

N/A
0 Ratings

Configurability

8.2

Sauce Labs

82%
3 Ratings

BitBar

N/A
0 Ratings

Ease of integration

9.1

Sauce Labs

91%
2 Ratings

BitBar

N/A
0 Ratings

Product Scalability

10.0

Sauce Labs

100%
4 Ratings

BitBar

N/A
0 Ratings

Vendor post-sale

9.0

Sauce Labs

90%
5 Ratings

BitBar

N/A
0 Ratings

Vendor pre-sale

9.0

Sauce Labs

90%
5 Ratings

BitBar

N/A
0 Ratings

Likelihood to Recommend

Sauce Labs

Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.
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SmartBear

CrossBrowserTesting is a great tool to use when you have a new page or new content that you want to test on an array of devices/browsers. In the diverse online world nowadays, it is nearly impossible to ensure optimization for every case. CBT allows you to get closer to that goal.
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Pros

Sauce Labs

  • Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
  • Provides a rich selection of browser/platform availability for customer issue reproduction
  • Provides a comprehensive set of virtual mobile device configurations for automation and availability
  • Sauce Labs' SaaS and self service tools work and perform well
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SmartBear

  • Allows me to test on our development server with ease which is behind a firewall.
  • Using automation for my tests.
  • Screenshots of the problems on each page.
  • Ability to jump between screen sizes quickly.
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Cons

Sauce Labs

  • I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically.
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SmartBear

  • Test case support is somewhat limited in customization ability.
  • Not a unique problem to them (or their 'fault'), but content behind VPN or intranet cannot be scanned.
  • Pricing with tier level and features can sometimes be confusing (ie. what is and what is not included).
Read full review

Pricing Details

Sauce Labs

Starting Price

$19 per month

Editions & Modules

Sauce Labs editions and modules pricing
EditionModules
Live Testing$19.001
Virtual Cloud$149.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Free service available for Open Source projects.

Pricing Info

BitBar

Starting Price

$39 per month

Editions & Modules

BitBar editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    We also have Enterprise packages available for larger teams and customers.

    Likelihood to Renew

    Sauce Labs

    As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.
    Read full review

    SmartBear

    No answers on this topic

    Usability

    Sauce Labs

    It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
    Read full review

    SmartBear

    No answers on this topic

    Reliability and Availability

    Sauce Labs

    Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
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    SmartBear

    No answers on this topic

    Performance

    Sauce Labs

    The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.
    Read full review

    SmartBear

    No answers on this topic

    Support Rating

    Sauce Labs

    The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up
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    SmartBear

    No answers on this topic

    Implementation Rating

    Sauce Labs

    I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
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    SmartBear

    No answers on this topic

    Alternatives Considered

    Sauce Labs

    We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
    Read full review

    SmartBear

    Selenium: 1. Selenium is Open source tool 2. Needs proper framework development and integration with multiple 3rd party tools 3. Not much secure 4. Needs scripting knowledge for people working on it 5. takes time and effort CrossBrowser Testing: 1. Licensed , so secure 2. Less time , less effort 3. Quick results 4. No scripting language knowledge needed 5. More coverage 6. Without any framework creation also we can test on multiple devices/browsers
    Read full review

    Scalability

    Sauce Labs

    With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.
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    SmartBear

    No answers on this topic

    Return on Investment

    Sauce Labs

    • Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating.
    • I can't really speak to the dollars, as I am not privy to the information.
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    SmartBear

    • By using CrossBrowserTesting we are saving many hours a week in manual work hours.
    • Our automated Selenium tests run in a fraction of the time it takes to manually test our components, so we can spend more time building great user experiences and less time triaging bugs.
    Read full review

    Screenshots

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