TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sauce Labs

    Score6.8 out of 10
    N/ASauce Labs is a cloud-based platform for automated testing of desktop and mobile applications. It is designed to be instantly scalable, since it is optimized for continuous integration workflows. (The vendor says that when tests are automated and run in parallel on multiple virtual machines across many different browser, platform and device combinations, testing time is reduced and developer time is freed up from managing infrastructure.) The Sauce Labs testing cloud is intended to be paired…

    $19

    per month

    BitBar

    Score6.3 out of 10
    N/ABitBar allows users to test applications across the latest and most popular real browsers and devices. Users can scale testing by increasing test coverage and decreasing test execution time by running automated tests in parallel across browsers and devices. BitBar integrates with the user's current tech stack or CI/CD pipeline. Key Features: * BitBar offers one cloud for all testing platforms whether it be web, native, or hybrid applications. * Test an application across real…

    $39

    per month

    Pricing
    Sauce LabsBitBar
    Editions & Modules
    Live Testing
    $19.00
    per month
    Virtual Cloud
    $149.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Sauce LabsBitBar
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsFree service available for Open Source projects.Enterprise packages are available for larger teams and customers.
    More Pricing Information
    Community Pulse
    Sauce LabsBitBar
    Considered Both Products
    Sauce Labs
    Chose Sauce Labs
    Pricing is one of our most concern. Since Cross Browser Testing has increased their price, we were looking for another alternative. We are really happy with Sauce Labs right now. The price is very reasonable and the coverage is always at most. Not to mention that their customer …
    Incentivized
    Chose Sauce Labs
    Sauce Labs felt more enterprise ready.
    Incentivized
    Chose Sauce Labs
    We found Sauce Labs to be better in the following:
    1) Better selection of mobile devices (including all the new devices)
    2) Supports many CI tools like Jenkins, CircleCI
    Incentivized
    Chose Sauce Labs
    Mostly all the customers are using Selenium for automated test cases. Sauce Labs supports Selenium and webdriver compatible which we liked most.
    Incentivized
    Chose Sauce Labs
    SauceLabs is really known to us because we have used Sauce Labs since 2012..2013 and we're really happy with it. I don't know if we'll change Sauce Labs. But we do not know any other product that has significant key features that Sauce does not have.
    Incentivized
    Chose Sauce Labs
    To the moment we start working with SauceLabs other products had less features.
    Incentivized
    Chose Sauce Labs
    Sauce Labs (when applied properly) seems to be a more efficient cross browser solution, while offering way, waaaaay more functionality and capability. In fact, sometimes it felt like there was too much baked in there and that Sauce might need to be broken into smaller pieces …
    Incentivized
    Chose Sauce Labs
    We selected Sauce Labs because it is very resilient with extremely minimum downtime, and is easy to use with a user-friendly UI to manage and maintain test suites. It is also easily integrable with Jenkins.
    Incentivized
    Chose Sauce Labs
    We liked Sauce better than the other products we evaluated. It was several years ago that we did our POC so I am not really sure of why we scored it higher, but we have not had any push back or requests to go out and look at other solutions for our teams.
    Incentivized
    SmartBear
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    19 Answers
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    20 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    No answers on this topic
    Implementation went as expected
    90%
    Implementation went as expected
    18 Answers
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    Sauce LabsBitBar
    Small Businesses
    TestComplete
    Score8 out of 10
    TestMu AI (Formerly LambdaTest)
    Score8.9 out of 10
    Medium-sized Companies
    OpenText UFT One
    Score8 out of 10
    TestMu AI (Formerly LambdaTest)
    Score8.9 out of 10
    Enterprises
    SoapUI Open Source
    Score8.3 out of 10
    TestMu AI (Formerly LambdaTest)
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sauce LabsBitBar
    Likelihood to Recommend
    5.6
    (158 ratings)
    8.2
    (6 ratings)
    Likelihood to Renew
    9.3
    (20 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (20 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (15 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.5
    (6 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    Sauce LabsBitBar
    Likelihood to Recommend
    Sauce Labs
    Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.
    Incentivized
    Read full review
    SmartBear
    CrossBrowserTesting is a great tool to use when you have a new page or new content that you want to test on an array of devices/browsers. In the diverse online world nowadays, it is nearly impossible to ensure optimization for every case. CBT allows you to get closer to that goal.
    Incentivized
    Read full review
    Pros
    Sauce Labs
    • Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
    • Provides a rich selection of browser/platform availability for customer issue reproduction
    • Provides a comprehensive set of virtual mobile device configurations for automation and availability
    • Sauce Labs' SaaS and self service tools work and perform well
    Incentivized
    Read full review
    SmartBear
    • Allows me to test on our development server with ease which is behind a firewall.
    • Using automation for my tests.
    • Screenshots of the problems on each page.
    • Ability to jump between screen sizes quickly.
    Incentivized
    Read full review
    Cons
    Sauce Labs
    • I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically.
    Incentivized
    Read full review
    SmartBear
    • Test case support is somewhat limited in customization ability.
    • Not a unique problem to them (or their 'fault'), but content behind VPN or intranet cannot be scanned.
    • Pricing with tier level and features can sometimes be confusing (ie. what is and what is not included).
    Incentivized
    Read full review
    Likelihood to Renew
    Sauce Labs
    As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Usability
    Sauce Labs
    It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Reliability and Availability
    Sauce Labs
    Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Performance
    Sauce Labs
    The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Support Rating
    Sauce Labs
    The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Implementation Rating
    Sauce Labs
    I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
    Read full review
    SmartBear
    No answers on this topic
    Alternatives Considered
    Sauce Labs
    We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
    Incentivized
    Read full review
    SmartBear
    Selenium: 1. Selenium is Open source tool 2. Needs proper framework development and integration with multiple 3rd party tools 3. Not much secure 4. Needs scripting knowledge for people working on it 5. takes time and effort CrossBrowser Testing: 1. Licensed , so secure 2. Less time , less effort 3. Quick results 4. No scripting language knowledge needed 5. More coverage 6. Without any framework creation also we can test on multiple devices/browsers
    Incentivized
    Read full review
    Scalability
    Sauce Labs
    With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Return on Investment
    Sauce Labs
    • Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating.
    • I can't really speak to the dollars, as I am not privy to the information.
    Incentivized
    Read full review
    SmartBear
    • By using CrossBrowserTesting we are saving many hours a week in manual work hours.
    • Our automated Selenium tests run in a fraction of the time it takes to manually test our components, so we can spend more time building great user experiences and less time triaging bugs.
    Read full review
    ScreenShots

    Sauce Labs Screenshots

    Screenshot of Sauce Labs UI optimized for continuous integration workflows.