What users are saying about
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Top Rated
268 Ratings

Sauce Labs

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Top Rated
268 Ratings
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Score 8.7 out of 100
20 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Sauce Labs

If you currently have existing or planned to have appium tests, that Saucelabs is well suited as their real devices automation is unlimited. For us, we have not made the jump to appium yet as there is no functionality to record test[s], as stakeholders want evidence of test being run, so we have had to stay Selenium to be able to record test runs on virtual devices.
John Sembrano | TrustRadius Reviewer

CrossBrowserTesting

A client came saying they are having layout errors on the site but we are not seeing the same thing. After a bit of research, we found that the client was using an older version of a browser. We were able to test on that exact browser the client was having the problem on and see the same problem. Which helped us find a solution to the layout error on the older browser.
Nathan Schmidt | TrustRadius Reviewer

Pros

Sauce Labs

  • We have a strong partnership with our account team. They are always willing to help us understand how we are doing, what the opportunity areas are, and are there new tools and capabilities we can take advantage of.
  • They have been a big advocate for the quality work we are doing in our company. This changed some of the perception within our own organization and I'm grateful for that.
  • Analytics are awesome and always help us understand how we can do better.
Anonymous | TrustRadius Reviewer

CrossBrowserTesting

  • Allows me to test on our development server with ease which is behind a firewall.
  • Using automation for my tests.
  • Screenshots of the problems on each page.
  • Ability to jump between screen sizes quickly.
Deborah Thayer | TrustRadius Reviewer

Cons

Sauce Labs

  • Some of the documentation is old.
  • Some of the documentation is missing for pure beginners. There are companies that throw newbies to the wolves with testing and say, "Go do this thing."
  • "This thing" can't always be done with the enormity of the new toys that are available if those toys don't have "Step 1: Power on computer" kinds of tutorials.
Anonymous | TrustRadius Reviewer

CrossBrowserTesting

  • Testing on each mobile device can be very slow to load
  • Does not seem to keep the mobile device list as updated as i would like
  • When comparing their results to my actual phone the results do not match
  • Mobile debugger talk forever to load and is slightly clunky to use
Deborah Thayer | TrustRadius Reviewer

Likelihood to Renew

Sauce Labs

Sauce Labs 7.7
Based on 17 answers
I love how it's super easy to use. Not only that but it ensures security and it always has great updates to ensure that it continues to be awesome.Also, I love how nice the people there are too. Their support tea is amazing. Anytime, I have a question, they are super speedy to answer.
Anonymous | TrustRadius Reviewer

CrossBrowserTesting

No score
No answers yet
No answers on this topic

Usability

Sauce Labs

Sauce Labs 8.8
Based on 14 answers
It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
Brook Beam | TrustRadius Reviewer

CrossBrowserTesting

No score
No answers yet
No answers on this topic

Reliability and Availability

Sauce Labs

Sauce Labs 9.1
Based on 6 answers
Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
Anonymous | TrustRadius Reviewer

CrossBrowserTesting

No score
No answers yet
No answers on this topic

Performance

Sauce Labs

Sauce Labs 9.0
Based on 6 answers
The execution of automated tests in Sauce Labs virtual machines is slightly slower than its main competition. Furthermore, the spin-up time of virtual machines (particularly device simulators or emulators) is significantly slower in our experience than its primary competition. The Sauce Connect Proxy further adds to performance decrease when used in our experience (around 10%-20% decrease when used), such that each call to the remote WebDriver instance in your test scripts can take upwards of 100-200 milliseconds.
Brook Beam | TrustRadius Reviewer

CrossBrowserTesting

No score
No answers yet
No answers on this topic

Support Rating

Sauce Labs

Sauce Labs 8.7
Based on 22 answers
While initial response time is quick, the initial question is the only thing that happens fast.
That's a standard request like adding one more error log or make sure I use the latest version of libs.
All further cmmunication goes really slow.
I am not sure my requests reach proper addresses quick enough.
In 50% of cases I receive a response in a few months (in half of cases stating that the issue can't be addressed).
It's often would be enough just to know if the fix is on the roadmap, but slow responses don't allow any planning.
Anonymous | TrustRadius Reviewer

CrossBrowserTesting

No score
No answers yet
No answers on this topic

Implementation Rating

Sauce Labs

Sauce Labs 8.1
Based on 14 answers
I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
Nancy Cheng | TrustRadius Reviewer

CrossBrowserTesting

No score
No answers yet
No answers on this topic

Alternatives Considered

Sauce Labs

We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
Anonymous | TrustRadius Reviewer

CrossBrowserTesting

We have not used any other products like CrossBrowersTesting
Nathan Schmidt | TrustRadius Reviewer

Scalability

Sauce Labs

Sauce Labs 9.1
Based on 3 answers
this is a great tool to run automation testing, you will have a broad option of browsers and mobile devices, I am giving an 8 only because the overall performance is kind of slow, specially with the mobile devices
Anonymous | TrustRadius Reviewer

CrossBrowserTesting

No score
No answers yet
No answers on this topic

Return on Investment

Sauce Labs

  • Monthly cost was a bit higher than expected, which had a slight negative impact
  • Immediate transparency into application performance on various mobile devices was a major positive impact
  • Ability to run tests on various versions as needed was a positive impact
Anonymous | TrustRadius Reviewer

CrossBrowserTesting

  • I would say mostly positive for the service they offer
  • Negative is how much time you will need to do this testing
Deborah Thayer | TrustRadius Reviewer

Screenshots

Pricing Details

Sauce Labs

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Sauce Labs Editions & Modules

Edition
Live Testing$19.001
Virtual Cloud$149.001
  1. per month
Additional Pricing Details
Free service available for Open Source projects.

CrossBrowserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrossBrowserTesting Editions & Modules

Edition
Solo$29
Pro$79
Team$119
Team Plus$159
Business Yearly$199
  1. none
Additional Pricing Details
We also have Enterprise packages available for larger teams and customers.

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